mechatronics faulty extended warranty

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Wed 11 Nov 2020 17:09
mechatronics faulty extended warranty - Fsm
Car is seat leon 63 reg mileage 77k.

So the garage whom i purchased the car from their warranty had expired and i decided to purchase seat extended warranty on 5th October and it had a start date of 5th November as like all warranties there is a 30 day period. During that period i had covered over 700 miles.

3 days after warranty started i had a dsg gearbox error on the dash saying reverse gear not available and this happened three times and went into a limp mode.

It is a 7 speed DSG dry clutch with no oil change intervals.

I decided to have the car recovered into my local Seat dealership as i had their all component extended warranty. They stripped the mechatronic unit and found some things in there and suggested a entire gearbox replacement via the warranty. The warranty team is disputing stating the fault occurred so soon of the warranty being started so they think the fault pre existed. The dealer also found a sporadic fault stored in the system from the gear selector around 20 october. But the dealership is trying to convince the warranty team that this has nothing to with the mechatronics.

I know these dry clutch dsg boxes are known to be faulty and i mean whether the problem occurs an hour after warranty starts surely as nothing to do with how long i have had the warranty as the warranty cover sudden and unexpected breakdown.

Any advice would be great please.

Edited by Fsm on 11/11/2020 at 17:14

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Wed 11 Nov 2020 22:35
mechatronics faulty extended warranty - Nick T

When did you buy the car? If less than six months, the dealer is responsible in law and it looks as if the fault was developing before you bought the car. Nothing to do with the warranty. You have to let the selling garage repair the fault. If it refuses, you take legal action.

Edited by Nick T on 11/11/2020 at 22:37

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Thu 12 Nov 2020 01:46
mechatronics faulty extended warranty - Fsm
Unfortunately the fault came to light around month 7 so the dealership wont budge on it
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Thu 12 Nov 2020 09:48
mechatronics faulty extended warranty - elekie&a/c doctor
Does it really need a complete new gearbox? I suspect they’re telling you this because they don’t have the facility or expertise to repair it . There are plenty of VW specialists out there that repair these. Perhaps the warranty would consider this option?
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