Many thanks for your advice.

Sounds like you have some reservations about buying from Motorpoint Heidifirst ?

Have you heard of problems with warranty claims after buying through this network?

I bought an eight-month-old Toyota from Motorpoint that had 8K miles on it, so could get it main dealer serviced to have no arguments about warranty. Found Motorpoint cars far better presented than main dealer and a couple of grand cheaper.

It was my best experience with any car sales company.

Hope Avant doesn't have any problem with this, as I've no connection with them.

Ditto for me - though I bought a brand new (15 miles on the clock) Mazda3 from them in early 2006 - admitedly some time ago now, but the process was painless and the car is still going well today 13 years later.

On the face of it, shouldn't pose problems with the warranty provided the service was done at the correct interval (12 months or 10,000 miles, whichever occurs first) or before. However, if a warranty claim is made where the fault may be directly related to servicing, there may then be a question re whether the car has been correctly serviced.

The new car warranty is 5 years/100,000 miles for cars originally sold by Toyota GB, and 3 years/60,000 miles for cars originally sold elsewhere in Europe. May be worth checking where the car originated from.

However if kept beyond the new car warranty, if a major repair is required where Toyota's help is sought (goodwill), goodwill will probably be refused if the car has been serviced outside the dealer network.

Edited by Auristocrat on 10/05/2019 at 22:10

On the face of it, shouldn't pose problems with the warranty provided the service was done at the correct interval (12 months or 10,000 miles, whichever occurs first) or before. However, if a warranty claim is made where the fault may be directly related to servicing, there may then be a question re whether the car has been correctly serviced.

The problem is even though it is possible (by law) to get a car serviced outside the dealer network everything, including oil etc, has to be itemised to prove that it's suitable/Original Equipment at a vat registered garage. The reality is it's easy to fail scrutiny if a claim is required on the warranty and as mentioned there would be certainly no goodwill when the warranty runs out.

This is why I mentioned it. I have heard (but have no personal experience) that outfits like this often handle ex-rental/fleet etc. cars that may have been serviced inhouse but don't have any service record/paperwork to back it up in the event of a warranty claim being required.

Edited by Heidfirst on 11/05/2019 at 18:55