The Other Side of the Desk

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Thu 9 Aug 2001 15:34
The Other Side of the Desk - Dai Watchalowski


Had a customer in last month, no part ex., spent a good couple of hours thrashing out a deal with him - he kept disappearing to make phone calls which sugested I was in a bidding war with other parties. Anyway eventually we made a deal, and his car was delivered yesterday, unplated on the back of a wagon to his home ready for a new style plate on 1/09. That would have normally been the end of it and I've had bid him a goodbye, however it was late evening when we arrived and both of us (driver and self) were invited in and treated to a very plesant dinner. Its refreshing to see reciprication of Customer Service and dealmanship.
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Thu 9 Aug 2001 16:19
Re: The Other Side of the Desk - Stuart B
Dai,
Speaking as someone who sits on both sides of the desk its all about how you deal with those intangibles which can convert you from a salesman into a trusted advisor status.

As a customer, its not all about price, thats just one issue, unfortunately its the one that is too easily measured.
Stuart
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