Hope there better than Audi customer services i've been fighting for them to fix my wifes sat nav for a year now and its under warranty as well, they try but cant fix it . I have now bought a BMW and when my wifes cars up for renewal it wont be another Audi

I've just had the exact same problem. Same model Evoque and software update (and fail). I know this thread is over a year old, but just seeing if the original poster received a resolution. I've logged a fault with Here - but no response after 1 week, and Land Rover are trying to wash their hands of the problem.

Hi TAZGinny,

I have had exactly the same issue. Landrover provided me with a new usb as my sat nav, whilst working, was playing up and sending me on a big detour to get to my house. They suggested the map update but never got round to actually doing it (as they were desperate to get their hire car back), so they posted me the usb. I carried out the update to their instructions and now it doesn't work at all. They have since had it back in and are telling me I need to pay almost £3,000 to swap the unit out as it no longer works. My car was under warranty when I raised the issue with them but they are refusing to budge. Can you tell me more about how you tackled the same issue using the Consumer Price Act 2015. Many thanks