Did this happen abroad and did you take out the additional insurance cover?
For the OP, I bet the answer is no.
I have given up hiring cars as we do "city breaks" and have found for our EU visits that local trains fit the bill, with the odd taxi, especially where we not sure of the entry restrictions for motor vehicles in certain italian towns.
Should i need a car in future I would go armed with my uk purchased excess policy.
If you signed the rental agreement witout taking the excess cover, that's it!
Lucky to get away with such a small amount, as if they had it repaired you would be charged for the lost days of rental too.
And no, I doubt if they will repair it.
Edited by oldroverboy. on 27/08/2016 at 13:46
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