I purchased a new Zafira in 2013 - it came with a lifetime warranty. In 2014 I booked the 1st service with a local Vauxhall Service Centre - they cancelled the appt three times because they didn't have a courtesy car available - in the end I had to sit and wait more than five hours for the service to be carried out "while-you-wait." The service record shows that they reactivated the lifetime warranty - the service record book also reflects this. At the time a faulty switch was found and I was asked to return about 10 days later to have this rectified - it was done under the terms of the warranty.

I thought no more about the bad experience I had with the centre until my service was due this year. I booked in with a different Vauxhall service centre and asked for the lifetime warranty to be reactivated. I was surprised to be told that the warranty on the car had been cancelled.

After a bit of digging I have now discovered that the service centre in 2014 did not reactivate the warranty even though it is listed on the work sheet. Because they cancelled the appointment three times, the car was serviced outside the stipulated one month from purchase anniversay period. Consequently, I have now been told that I do not have a warranty and Vauxhall will not reactivate it despite the fact that I can prove the service was carried out.

My question is....how does this affect the value of my car....and can I take legal action against the service centre?

Edited by Beechesgirl7 on 23/01/2016 at 11:02