First Stop - You should have gone to the dealer who sold you the car.

The warranty cover is in addition to the SOGA rights you have (6 months) - you have only had the car 4/5 weeks..

Failure of the dealer or the insurer warranty to pay the repairs you can hand the car back and demand your money back in full (less a mileage charge) from the supplying dealer

By not going to the seller to get the car sorted you have probably lost any chance of getting any monies via the SOGA if the warranty company decide not the pay the full amount.

You must always give the seller an opportunity to sort out any issues before resorting to a 3rd party but if the seller themselves refer you to a 3rd party at thier expense that is genrally acceptable.

Would you take a faulty can of beans back to Asda that you bought at Tesco.

After all, my service provider is the warranty, not the garage

But your sales contract is with the seller of the product i.e. the garage who sold you the car/warranty. If you have problems its the garage you would have to take to court since its them who you paid.

Well it is not exactly lilke that

- Dealership sells the car with AA warranty

- I call AA warranty which book me in at one of the garages

- I got to the garage i am told to go and the guys there tell me they have got the repair authorised

- AA warranty hasnt called me to report

Quesiton is, should they? or my relationship is with the garage?

Let me try to put this back on track as I cannot see that the situation has been understood well.

1) I buy a car in a dealership

2) I get lights DSC and breaks on

3) I call the warranty (AA warranty) and they book me in at a garage they work with. This garage has not relationship at all with the dealershp i bought the car from

4) I bring the car in and the garage diagnose it. The diagnosis had been authorised by the warranty previously. While diagnosis goes on, I get text messages with diagnosis report from Prestidge car warranty but i dont get a text with the final report

5) Same day, the garage call me and say they have got the repair authorised and that it would not cost me a penny. The book me in for a couple of days later once they receive the part

6) The day before i have to bring the car back in, the garage call me to confirm the appointment. I say that i am doubtful about the process as the warranty has not called me to say what's going on. They garage then ask the wwarranty to call me to say the same thing (not a penny for you). But again, it is prestidge warranty calling me, not AA warranty

7) Car is being fixed as I type.

Edited by e46 - lover on 08/07/2015 at 14:25

I have an AA warranty certificate.

According to the guy in the garage, Prestidge car warranty are the administrators of AA warranty. I have no clue in all honesty

Edited by e46 - lover on 08/07/2015 at 15:46

The AA administer AA warranties.

You are being told a pack of lies.

But why?

Will let you know shortly :)

Delighted for your good fortune. I am amazed that you have been treated so well, even better than the contract. Usually impossible/difficult to get entitlement Thanks for letting us know.