Just Car Clinic are HIS insurers approved repairer.
Yes, I know. The original poster should not be taking instructions directly from the repairer. It's up to the insurance company to coordinate all this.
Its the way its worked and has worked for the last 40 years while I have been driving. You have an accident and ring your insurers as per the T & C's of your policy. You then have several ways to proceed, 1. let the 3rd party sort it, 2. take it to your favourite body shop (sometimes a bigger excess to pay) or 3. let the insurance company arrange for one of thier approved repairers to sort it. Method 3 is usually faster since they don't have to wait for assessors, a few e-mailed photo's will normally do the trick and the work can be started. Method 2 usually entails a wait while assesors are in the area and then a further delay whist a price is agreed before the work can commence.
But if you take method 2 or 3 you will have to pay the excess to the body shop before they will let you have your car back.
I have used method 1 once in the past. It turned out fine (eventually) but from the time of the accident in February to getting the car repaired (August) was 6 months. Luckily it was minor front bumper/wing damage only and the car was perfectly OK to drive but its no good if the car is not drivable.
Last claim I dealt with was for Dad. He had an accident on the Wednesday, I phoned Aviva Thursday and Car Care Clinic collected the car Friday. They rang Monday AM to say work had been agreed and car would be ready Friday (needed 1 new door skin, 1 door skin repairing and the whole side of the car painting, think it was about £1200. After valetting the car was delivered back the following Monday. They took a card payment for the excess over the phone once we had accepted it was all OK. Other than my original call to Aviva there was no further contact, it was all coordinated by Car Care Clinic.
All very simple.
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