Hi,

I have a faulty stereo on my Ford Focus. I have found a Ford Technical Bulletin and I am 99% sure it covers my fault.(Stereo not turning on after battery replacement).

I am booked in to the main Ford dealership but they have advised I will need to pay a £65 charge. They have advised this charge will be refunded if replaced under warranty. Is this normal? I am worried I will have difficulty getting the £65.00 back.. ie, why would they charge this upfront when if it is a warranty claim there is no need for the charge...?

Does anyone have any experience of this?

Thanks,

Edited by hoyak on 08/12/2014 at 14:14