I suspect you're having to prove a need for the possibly higher class of vehicle than the standard courtesy car, its always a risk, especially as ORP asks, why the frankly ridiculous delay.

TBH this racket, and the whiplash type scams, are costing all of us in high insurnace premiums, high time the insurers called 'enough'.

Your legal team provided by your own insurer should have been advising you, assuming you bought the extra cover.

Edited by gordonbennet on 17/02/2014 at 07:29

4 months as the car was written off and I didn't get the payment through. I didn't even know it was a credit hire agreement until I had a letter from the solicitor with a questionnaire. There was never an explanation from anyone, insurance or management company. I just thought it was a hire car they paid for and claimed back.