hi.

...err...HELP?!

my friend went to see a pre-registered '13' plate car on 20/4/13. he liked it so much that he arranged for all the checks at a nearby internet cafe when still in the area and had a mechanic friend look around it, and thus paid in full for the car on that day, by debitcard. this pre-registered car was at the time registered in the name of a member of staff of the dealership (accounts department manager apparently....not that this matters much), instead of the dealership itself - apparently this is a way to get around the need for the dealer to hold the car for 3 months before being able to sell it away....?

he's got all these invoices + a recepit confirming he paid for the car (reg number + vin number, etc). however my friend was informed that the vsc/2 (section 10) 'new owner supplement' would be delivered along with the scheduled car delivery to his address on 23/4/13. this supplement did not come on the day the car was delivered to his home - instead there was handwritten message on the company paper saying that they still wait to receive it from the previous owner, and will forward to him as soon as they receive.

he called the dealer who sold him the car soon after he took delivery of it and they told him that they sent the log book to dvla - however when my friend asked specifically for the new owner supplement the dealer says that they again said that they did not yet receive from the staff who the car was registered to.

since 23/4/13 date my friend has had to keep this, his first car, stored away in the garage and not been able to use it even once - ofcourse his insurance cover, which was started on 23/4/13 with the expectation that he'd at least hold the new owner supplement slip when he go tthe car, is on the basis that the car is registered in the main driver's name (him). he called the dvla on 29/4/13 to see if at least his name is attached to the car's registration plate on their database but still it is not (though ofcourse they didnt specify who was due to personal data protections).

QUESTION TIME:

1) likelihood that the dealer is lying about sending anything off to dvla in the first place?

2) likelihood that dealer is witholding the slip deliberately?

3) likelihood that the dealer sent the entire logbook by mistake (ie, with the new registered owner slip my friend should have still attached)?

4) what my friend can do? new questions he should ask dealer to get what he needs in order to be able to drive the car legitimately?

5) any grounds for him to complain or demand something/everything back from the selling dealer?

more questions i shall post here as soon as i think of them. understandably my friend is disappointed - paid fully for car insurance already, which is not particularly inexpensive cost, etc., so any suggestions would be appreciated..... i never have experienced problem like this before so cannot suggest to him at the risk of giving him misinformation which might make situation more difficult.....

thank you.

Edited by Dovile on 29/04/2013 at 20:16