BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Alwaysbuyawrongon

Dear Forum,

11 days ago I purchased a car from a Car Dealer who told me over the phone that the car had 2 issues, namely scratches and the drivers door handle had brocken on the inside.

Stupidly I believed the delear, and with a combination of being in a rush and my train there being delayed, I never got chance to test drive the car, asi t was also parked at the rear of the yeard with 3 other cars in front.

The problem actually started at the dealership, in that on paying for he car, I was told that I must have lost the keys, but was convinced that these were given to the dealer as he used them to open the spare wheel area as I wanted to look at the LPG system that the car had.

90 minutes later, after I and another member of staff had searched the car, the yard etc, the dealer was still trying to get me to come back tomorrow, but I was arranging for a locksmith to attend, at which point he then managed to find the keys and bring the car to me.

He was very annoyed and told me not to come back, but I was relieved as I was in such a rush to drive 120 miles back home to pick up my young son.

(Sorry this is a long message)

On driving home, I noticed that the speedo was not working and was concerned about this, but knowing that the dealership was shut continued home to pick up my son.

To keep this as short as possible, the car has so many problems that I was not told about - the PAS pump does not work, I nearly drove into the petrol pump as at speed its OK, but under about 5 mph it almost locks up. The handbrake does not work, got out of the car, with it then starting to roll into my garage door.

I purchased the car as it had a long MOT and on seeing it it showed previous milage records, but the ad for the car read 97,851 miles, when the speedo actually reads 93336 with the MOT saying on the 8/2/13 93117.

I can appreciate that cars go wrong, but the dealer told me that the speedo must have gone wrong when they had to jump start the car, which means that in 200 miles all these problems occured, plus many others issues that the car has.

The dealer said that he would rectify, but as yet he has done nothing. I don't feel safe driviing the car back to him, nor do I believe that the cars MOT was carried out correctly.

I have contacted treading standards and the dealer the following day after buying the car, but can anyone advise what my options are to get my money back.

Paid £990 cash - given a receipt which I signed to say that I checked the car, but I feel that I have clearly been sold a dangerous car by some dealers who have a website that claims them to be honest and highly reputible.

Sorry for the long post, especially those that are regulars to this site, as you must get many people like me who feel stupid for not testing before they buy.

Thanks for any thoughts.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - J89

Hi,

Well I'm currently going through a similar situation with a dealer. My advice would be to speak to both trading standards and your local Citizens Advice office as soon as possible. You need to be very clear and state all information that the dealer offered you before the purchase. Any faults that were pointed out, that you accepted you will find it hard to overturn now. Any faults not pointed out, or faults that render the car unroadworthy or unfit for purpose (general use, travelling to work, expected use) are the dealers responsibility. If I were you i'd make sure you document all communication (preferably by email or letter) and keep a concise record of communication. It is the dealers responsbility to repair in the first instance but you may manage to get them to give you a refund. (personally speaking I have not been successful in getting a refund and the car I purchased is of a higher value). The only that might not bode in your favour in this instance is the age of the car, the mileage and the circumstances under which you purchased (no test drive / inspection). Do some reading on the Sale of Goods Act, as this will be handy when discussing with the dealer. Personally I think the dealer should repair as the faults were present at the point of purchase, but unfortunately what I think counts for very little!

Good Luck!

( Also with regards to doubts with MOT. If it was MOT'd fairly recently, and it turns out the car shouldn't have been passed, I'm sure your local trading standards would be very interested in this / as would organisations such as VOSA)

Edited by J89 on 07/04/2013 at 23:20

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - barney100
I would go to citizens advice with all the details clearly presented and I think you can get half an hour with a solicitor who will be able to advise you properly.
BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - pd

The above two replies are good advice, but, really, a £990 BMW is always potentially a bag of rubbish and you need to know what you're doing buying such cars and check them carefully if you're going to buy cheap old barge type cars.

A £990 car does not need to be very good and the law expects it to have faults but it should be generally roadworthy at the point of sale unless specifically sold as otherwise.

Edited by pd on 08/04/2013 at 00:18

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - veloster

you signed a receipt to say that you had checked the car when you had not,,the car had so many problems that you were not told about but did you ask if it had any problems,,,,you have rushed into a purchase without even a test drive,,,,,,,sorry to hear about this but time spend beforehand would have saved you the time you will have to spend now,but as your title suggests (alwaysbuyawrongon) maybe this is not the first time you have done this,,,,,,,,

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - daveyK_UK

How old is the car you purchased?

Reg?

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Dwight Van Driver

In all your deliberations keep in kjind this section of the Road Traffic Act 1988

Section75 Vehicles not to be sold in unroadworthy condition or altered so as to be unroadworthy

.(1)Subject to the provisions of this section no person shall supply a motor vehicle or trailer in an unroadworthy condition.
(2)In this section references to supply include—
(a)sell,
(b)offer to sell or supply, and
(c)expose for sale.
(3)For the purposes of subsection (1) above a motor vehicle or trailer is in an unroadworthy condition if—
(a)it is in such a condition that the use of it on a road in that condition would be unlawful by virtue of any provision made by regulations under section 41 of this Act as respects—
(i)brakes, steering gear or tyres, or
(ii)the construction, weight or equipment of vehicles (speedo maintained in good working order),. . .
F1(iii). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[F2(b)it is in such a condition that its use on a road would involve a danger of injury to any person]
(4)Subject to the provisions of this section no person shall alter a motor vehicle or trailer so as to render its condition such that the use of it on a road in that condition
[F3(a)]would be unlawful by virtue of any provision made as respects the construction, weight or equipment of vehicles by regulations under section 41 [F4or
(b)would involve a danger of injury to any person.]
(5)A person who supplies or alters a motor vehicle or trailer in contravention of this section, or causes or permits it to be so supplied or altered, is guilty of an offence.
(6)A person shall not be convicted of an offence under this section in respect of the supply or alteration of a motor vehicle or trailer if he proves—
(a)that it was supplied or altered, as the case may be, for export from Great Britain, or
(b)that he had reasonable cause to believe that the vehicle or trailer would not be used on a road in Great Britain, or would not be so used until it had been put into a condition in which it might lawfully be so used, F5. . .

dvd

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - pd

How did you not notice the PAS wasn't working within 5 seconds of drving off? How did you not notice the speedo wasn't working by the time you got into 2nd gear?

I think on a car of this age and value you'll probably have more luck taking the "not safe" angle than faults as it close to scrap value anyway. I'd be tempted to run it through your own MOT and see how it gets on.

If the car has signififant safety defects (and I'm not sure the PAS would count as the dealer can simply argue it must have been working when you bought it) then Trading Standards might get involved on your behalf. If the car simply has faults then it is between you and the seller and, ultimately, if the seller will not co-operate it would be down to you to try and take them to court. On a more expensive car you would have a good case, on a sub-£1K car it is probably more debatable but neither I or anyone on this forum could say for sure as it would be down to the judge on the day.

Edited by pd on 08/04/2013 at 10:15

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Alwaysbuyawrongon

Hi there the car is 1999 T Reg.

My biggest concern is that there are so many issues which would fail an MOT, but the milage milage suggests its only done 200 miles since the MOT 2 months ago and the day that I purchased it.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - pd

Hi there the car is 1999 T Reg.

My biggest concern is that there are so many issues which would fail an MOT, but the milage milage suggests its only done 200 miles since the MOT 2 months ago and the day that I purchased it.

There's your answer: stick it though an MOT. If it fails spectacularly it will very much re-inforce any case you have with the dealer and contact VOSA with the details of the garage which did the first MOT and your concerns. If it passes at least it will re-assure you about the basic roadworthyness of it.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - tony g
Hi ,the speedo fault you describe is a common one on the BMW .

Unlikely as it sounds the fault is with a sensor on the rear wheel ,I think it's the near side .it tends to be intermittent ,but is expensive to repair .

As to your circumstances ,there are two issues .One what consumer law says you are entitled to and two what's your chances of enforcing your rights .

First you were foolish to buy a car in the way that you did , and the dealer has committed a civil offence and possibly a criminal offence in selling you an unroadworthy car.

Second and realistically any dealer seller cars like the one you bought ,won't be concerned about trading standards or citizens advice ,he's probably been involved with them before ,with little effect .

You have a slim chance of recovering your money ,by pursuing him in the small claims court .That will cost you about £300 ,which you will get back if you win your case and if the court bailiffs can get the money from the dealer .i don't think it's likely .

Having made the mistake of buying the car without checking it ,I think you have two choices ,sell the car on e bay as seen and recover some of your money ,probably £400to £500 . Alternatively have a garage fix the ps pump using second hand parts .to make the car useable .

As to the fraudulent mot ,Its unlikely you would win that argument ,mot testers who pass an unroadworthy car are are struck off the mot register .

I've only come across one case like that after thirty years in the motor trade .

I'm sorry to say you've learnt a hard lesson ,but its one ,I'm sure you won't need to learn again .

Edited by tony g on 08/04/2013 at 10:42

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - pd

The speedo not working is usually the failure of an ABS sensot as tony g suggests. It can sometimes be due to failure of the actual ABS control unit. The sensors are about £30 so not expensive. It usually causes the ABS and traction control lights to illuminate as well.

With the PAS, it is worth checking the fluid level isn't simply low to start with.

To be honest, I'd get shot. I think it will be a struggle to get your money back and I'd bung it on ebay with all the faults listed or put it in your local car auciton. You'll lose money but it sounds like a money pit.

If buying these sorts of cars you need to know what you're doing, know some basic mechanics and be able to check it properly. They're basically at scrap value and that is pretty much all they are fit for (or, possibly, a Top Gear challenge) - I know that sounds harsh but it is the reality. You can get a decent car for a grand but it takes work.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Alwaysbuyawrongon

The traction and abs light are on and I believe your right in saying that its the speed sensor. Dealer told me to top up PAS fluid, but that has not solved the problem.

I'd rather stick the car outside the dealers garage with the list of problems clearly advertised so that all his customes can decide if they want to buy a car from him.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Alwaysbuyawrongon

Thanks for your reply.

I decided to buy from a garage who advertised the car well, and claim to be honest with a good reputation, but the car was not as advertised.

I'll offer them the chance to take the car back or make good the repairs, if not the small claims will be my route.

I strongly believe the dealer knew something was wrong with the car, which is why he spent 90 minutes claiming that I had lost the keys, I personally think he wanted to bring the milage up to the advertised milage so that all the issues could have happened after 4000 miles and not 200.

Cheers

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - pd

Why, in heaven's name, did you hand over money for a car without working power steering, a load of lights on the dashboard, non-functioning handbrake and, apparently, various other faults? A load of yellow warning lights must have been apparent to you when you first started it so the dealer will just claim they were totally apparent to you but you still bought the car as was and now you are lying.

Have a long think about going to court because for £990 it is going to cost you a load of time, money upfront for the dealer to either simply argue the faults were glaring apparent at time of purchase and now you are trying it on and/or they won't turn up, you'll win by default but you'll never see the moey anyway.

The dealer sounds like a right whatsit but you have accept some personal responsibility in this and, really, by making the decision to buy such a car for under a grand you know in your heart of hearts it will always be a work in progress and always be costing you money.

Morally, you might be in the right that you have ben stitched up, but for the money involved I'd just get shot and check any cheap old car you buy very carefully next time.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Avant

'Bangernomics' can make a lot of sense - but if you have £1,000 to spend, a BMW is probably not the best choice. A serviceable T-registered BMW would be worth more than that. Try an old Toyota or Volvo to have a better chance of getting a good one - although in truth condition matters more than make or model at this end of the market.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Andrew-T

£990 car from a dealer? That's about their usual mark-up, which means the trade considers the value of the vehicle is about zero. Your story suggests that may be true ...

I hope you can reverse the sale, but I rather doubt it.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - meldrew

I'm going to play devil's advocate here and suggest that the car might well be worth repairing. BMWs are sturdy vehicles and should still have life in them at that age - I know, I end up with my wife's older cars (!) and any repairs generally cost far less than depreciation.

For parts there is a useful place Shropshire BMW Parts that sell good used parts by mail order. I have always had good stuff from them and they take returns if you order the wrong bit although you have to pay your own postage.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Andrew-T

I'm going to play devil's advocate here and suggest that the car might well be worth repairing. BMWs are sturdy vehicles and should still have life in them at that age - I know, I end up with my wife's older cars (!) and any repairs generally cost far less than depreciation.

True - but in this particular case it looks as if there can be little further depreciation?

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - meldrew

Precisely! With so little potential depreciation left the repairs are "affordable" in terms of total running costs!

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Alwaysbuyawrongon

Had given the dealer 7 weeks to sort out the problems, plus I had the RAC deliver the car to him which he had for 10 days, but after many promises of getting the issues fixed I sent another letter explaining that I wanted my money back.

I explained that after being carless for 7 weeks I had to get another vehicle sorted.

After a short discussion with the dealer, hes happy to go to court and informed me that I wont get either my car or my money back as hes had to spend £200 out of his own pocket to fix the car, and then continued swearing abuse at me as if hes the victim.

I'm clealry not happy with how the car dealers work and beginning a claim in the small claims court, but would anyone have any idea how to find the owner of a dealership as the owner has used 2 different names already. Dont believe its a LTD company but want to get a court order in the owners and dealers company name.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - pd

It depends on who/what actually sold you the car. Have you an invoice?

The truth of the matter is that any slightly dodgy dealer who wants to can completely ignore the SoGA and anything like it. All you have to do is make sure the selling entity - be it an individual or company - has no assets. You then wait for a few CCJ's to build up and start again.

I'm sorry to be negative but even if you win in the small claims court (and if you do, it will probably be because he won't show up and defend it) and are awarded something he will not then pay which means you will then have to persue your money eventually via baliffs. This will cost you yet more money.

Unless you can be absolutely sure you will see some money out of it at the end you're probably best not to bother as it will just cost you time and money. Furthermore - if he claims to have actually fixed it (he probably hasn't) but unless you retrieve the car he could go to court, say it is fixed, say it is your fault for not collecting the car and claim storage. I've seen it happen so be careful.

I'm doubtful if you actually have a good claim for a refund unless you can prove he has failed to fix it.

It is an old car basically at close to scrap value but I appreciate you feel hard done by and out of pocket. However galling it may be you're probably best to take it on the chin before throwing good money after bad. Sorry.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Alwaysbuyawrongon
Not prepared to have a car dealer with over 50 cars tell me that I can't have either a refund or my car. It may cost money and time, but all the fees such as court and bailiffs will be added to the claim. If the attitude is to let dealers like this get away with it, then they will continue in this manner.
BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - pd
Not prepared to have a car dealer with over 50 cars tell me that I can't have either a refund or my car. It may cost money and time, but all the fees such as court and bailiffs will be added to the claim. If the attitude is to let dealers like this get away with it, then they will continue in this manner.

As you don't seem to know who you bought the car from, they could easily "belong" to someone else, another company, a "mate", a bank, a finance company, his wife....anyone really.

I'm not saying they should "get away with it" but it's a sub-£1k banger which turned out to be a wrong 'un. It happens and which is why you really need to know what you are doing if you're going to buy into the "scrap and a bit of MOT" car market.

You also need to really establish clearly why you are claiming a refund. As you no longer have the car in your control, how can you prove it has something wrong with it? The dealer can currently simply claim you returned the car with a fault, he fixed it (which he is within his rights to try and do) and he has waited weeks for you to come and collect it.

If the dealer claims it is now fixed (regardless of whether it is) and he has had to store it for you awaiting collection it will look like you are the unreasonable one (although I understand he is charging you for the repairs?).

All I'm saying is have a good think about what you are claiming (repair, refund or simply want the car - which is yours - back) and take some proper legal advice before acting.

Edited by pd on 24/05/2013 at 00:48

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Avant

"....informed me that I wont get either my car or my money back as hes had to spend £200 out of his own pocket to fix the car."

If you paid for the car it's surely yours - title has passed to you. If the dealer refuses to give it back to you he is hold in unlawfully. There's no guarantee that the police will do anything, but you should at least inform them.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - pd

"....informed me that I wont get either my car or my money back as hes had to spend £200 out of his own pocket to fix the car."

If you paid for the car it's surely yours - title has passed to you. If the dealer refuses to give it back to you he is hold in unlawfully. There's no guarantee that the police will do anything, but you should at least inform them.

As I read it, the dealer is counter claiming the buyer owes him £200 for work done and is holding the car as collateral.

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - Avant

Possibly - but why is the dealer claiming £200 for repairs to faults that were there when the car was sold?

BMW 528 Tourer - Dealer sold car with Speedo not working nd many ot - pd

Possibly - but why is the dealer claiming £200 for repairs to faults that were there when the car was sold?

Presumably the dealer is cliaming that either the faults were not significant enough that he should be responsible for them or the buyer was aware of them at the point of purchase.

I can't understand why the buyer returned the car without prior agreement as to whether they were returning it for refund or repair and, if the latter, exactly what was to be repaired and who was paying for it. Equally, from the dealer's point of view, you shouldn't ever carry out work to any car you expect a customer to pay for without prior authorisation (whether it is a car you have sold or you are carrying out maintenance).

To be fair, we only have the buyer's side of the story, but the dealer sounds unprofessional in the extreme and the buyer has made life difficult by just sending a car back without any sort of written agreement as to what was going to happen to it at the other end.