Hello
After much deliberation I decided to buy a BMW (428i) - my first ever BMW. My budget was for an approved used vehicle at about 3 years old.
I finally found something at the BMW Cooper dealership in Ipswich.
This car had all the options that I wanted and was ideal however when I called the dealership this is what I am left with -
- No option to transfer the car to another franchise garage (Coopers in York is closest to me as I am in Dewsbury)
- They can drive the car to me for a cost of £250 for me to look at and test drive at my convenience but if I decide to buy it I cannot keep the vehicle due to some distance selling rule. The car has to be taken back to Ipswich and there is no option for it to be taken another franchise garage (York) - This adds unnecessary mileage to the car, especially if/when I have to go back and drive it back to my home - this is a 392 mile round trip. 392 x 2 = 784 miles...close to 1000 miles to buy the car.
- I can go down to Ipswich to view the car but again, due the distance selling rule I am not able, should I decide to buy the car, drive it away the same day. I must let 24 hours pass before taking the vehicle away - therefore I have to either bear the cost of going back or stay the night there in a hotel.
- If I do go down, view the car and decide to buy it, they can deliver the car to me at a cost of £150 (if I choose not to stay overnight or return back)
- If I do put a deposit down, this is not refundable as the car has to be taken off sale.
As you can see this is quite frustrating - I have to take out at least one full day if I want to go see the vehicle. I am for the first time in my life spending close to £20,000 on a car and yet the buying experience has left me somewhat bitter and annoyed. I find it very frustrating that even-though the franchise (Coopers) has a dealership in York they refuse to transport the vehicle there for me to inspect and test drive. The whole transaction has to be done at the Ipswich branch and if I want the car delivered to me, I have to bear that cost - it feels like they don't want to sell the car to me as I am given a cost at every turn.
I asked for an extended warranty or a free service etc to lessen the burden. This was denied.
Overall the customer experience has been awful - something I did not expect when purchasing my first BMW.
The least troublesome option I have is to buy the car without seeing it or test driving it and paying the £150 to have it delivered to me. This means parting with approx £20,000 for a car I have not seen or driven (yes I have seen pictures and a video). This seems ludicrous to me.
Any advice from you guys would be appreciated as I am not familair with this 24 hour rule or the non-refundable deposit. Also what is your general opinion on the above?
Thanks
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