Rrenault Captur - Buying a new car - D P Dance

I am in the process of buying a new car for cash from a main dealer. They insist that I go up there, (100 miles round trip), at least four days before I take deliver to sign some papers, (gap insurance?). They say that this is a recent requirement by the FCA,

I have contacted the FCA who know nothing about this, and I very much suspect that no such regulation exists. Does anyone know if ir does or not?

Rrenault Captur - Buying a new car - RobJP

Firstly, you don't want GAP insurance from the dealer. Expensive, with plenty of commision in it for them.

Tell them that, tell them you've spoken to the FCA, and could they please send you details of exactly what you'll be signing on that first trip, so you can run it past the FCA.

I strongly suspect it's a sales pitch of some sort.

Rrenault Captur - Buying a new car - skidpan

With distance purchasing you have much better protection than buying face to face. I suspect that the dealer wants to get you there before the day of the handover to get round this.

When I bought my last car it was all done over the phone and I signed the paperwork on collection.

With regards to GAP buy on line but you will have to sign at the dealers to acknowledge you were offered it and refused.

Rrenault Captur - Buying a new car - Avant

If you're paying cash, it should be nothing to do with the Financial Conduct Authority. If you were buying on finance, the reason for signing papers in advance would be for the finance company to pay the dealer.

Renault Captur - Buying a new car - RT

It seems to be increasingly common - salesmen just go into automatic pilot - just put your foot down and say no.

It might be an issue if you're paying cash literally, as they do have to make checks under the Money Laundering Act but if you're paying by bank transfer from an account in your name, that shouldn't be an issue.

They'll probably try to get you to pay a day or two early - refuse, don't pay a penny until you've had chance to inspect the vehicle.

As far as GAP insurance goes, check if your insurance policy gives "new-for-old" in the first year, many do, so you don't need GAP until it's 12 months old.

Edited by RT on 19/12/2016 at 16:46

Renault Captur - Buying a new car - skidpan

It might be an issue if you're paying cash literally, as they do have to make checks under the Money Laundering Act

When I bought the Mini the dealer would not accept the bankers draft we had agreed to pay with. So I said OK, will go and get the cash. They would not accept that either, against company policy. Paid with my Goldfish card (no surcharge), got loads of points and phone call checking it was really me.

As far as GAP insurance goes, check if your insurance policy gives "new-for-old" in the first year, many do, so you don't need GAP until it's 12 months old.

True but there is a catch.

Buy GAP when the car is a year old and it will not be a "back to invoice" policy. It will an "agreed value" policy with the agreed value being the figure from Glass's guide at the time you buy the policy.

But some GAP providers will allow you to buy a policy within 6 months of purchasing the car and delay the start until the car is a year old. You get "back to invice" that way.

Totally irrelevant if your own insurers don't have the new replacement clause in for one year.

Edited by skidpan on 19/12/2016 at 17:03

Renault Captur - Buying a new car - RT

As far as GAP insurance goes, check if your insurance policy gives "new-for-old" in the first year, many do, so you don't need GAP until it's 12 months old.

True but there is a catch.

Buy GAP when the car is a year old and it will not be a "back to invoice" policy. It will an "agreed value" policy with the agreed value being the figure from Glass's guide at the time you buy the policy.

But some GAP providers will allow you to buy a policy within 6 months of purchasing the car and delay the start until the car is a year old. You get "back to invice" that way.

Totally irrelevant if your own insurers don't have the new replacement clause in for one year.

GAP providers obviously vary.

I took out GAP insurance at 11 months old (bought new) as I did have a replacement clause - I had a choice of return to invoice or agreed value - despite a restricted chioce of providers as invoice value was over £50,000

Edited by RT on 19/12/2016 at 17:11

Renault Captur - Buying a new car - D P Dance

Thank you all, now sorted, I collect the car tomorrow with a further £250 off.

I think I called the dealers bluff on this, I got an amazing deal, so good that a half an hour after I paid the deposit, they tried to renege. First they said they were not allowed to sell it as it was under 6 months old, which turns out to be total bowlocks.

Then they said they had made "an honest mistake" with the mileage, (750 instead of 11). I said that if a surgeon made an honest mistake and amputated the wrong leg he could be sued for millions.

When I threatened them with court for breach of contract , Loss of Bargain, Trade Descriptions Act, Autotrader's T&C, SMMT Code of Practice, The New Car Code, et al they changed their tune. It has taken me the whole day to sort out, but I enjoyed the fight.
.

Renault Captur - Buying a new car - RT

Well done - don't let them rush you or distract you while checking the car.

Renault Captur - Buying a new car - SLO76
Well bought and well fought! There's little better than the smug feeling of getting one over on the dealer. Enjoy your new car.
Renault Captur - Buying a new car - daveyjp

FCA is always the cover for trying to sell something.

In some regards they are correct that because they sell an insurance product which MAY protect you in particular circumstances they need to make you aware. However in reality all they need to do is give you some information and then let you decide whether to take it.

I tell them early on that I know all about GAP (and tyre insurance, wheel scuffs insurance etc etc) and I'm not interested, where do I sign to decline?

I don't get into negative equity with a car as I generally pay cash and back to invoice is insuring depreciation, not something I need to insure.

In my world if I feel I need GAP I shouldn't be buying the car, but it can be used as a tool to get buyers to borrow more than they sensibly should.

I've also seen someone go through a GAP claim - it took months!

Renault Captur - Buying a new car - skidpan

First they said they were not allowed to sell it as it was under 6 months old, which turns out to be total bowlocks.

Some garages sell pre reg cars withing 6 months (or whatever the manufacturers rules are) but keep the V5C to fool the manufacturer into thinking they still have the car.

Are you 100% certain you are going to receive the V5C form the DVLA with no delay. Dealers that keep the V5C are breaking the law and this could also result in you not being insured since you would not be the registered keeper (one of the questions asked when you insure a car).

The car would not be such a bargain if you discovered you had no insurance with all the consequences.

Renault Captur - Buying a new car - D P Dance

Are you 100% certain you are going to receive the V5C form the DVLA with no delay

No, but if it is against the law they would be foolish to try to hold on to it.

Renault Captur - Buying a new car - skidpan

Are you 100% certain you are going to receive the V5C form the DVLA with no delay

No, but if it is against the law they would be foolish to try to hold on to it.

Well I suggest you find out before taking delivery of the car. You are in a much stronger position to demand they obey the law when you still have the money in your hand.

Get them to confirm it in writing before you drive away.

Renault Captur - Buying a new car - concrete

Well said skidpan. I agree, insist on the V5 either in your hand or coming directly to you within days, and get it in writing. This dealer sound a bit slippery to me. It must be Renault dealers in general.

Many moons ago when eldest daughter wanted her first car she went into a Renault dealer who really did a job on her and 'sold' her a used Clio at well over current value and payments spread over 5 years at so much per week, which sounded very affordable. This meant she would never ever have any value in the car at all. They sent her home with the finace documents for me to sign. I of course refused, lots of tears until I finally convinced her in black and white what they had done. They has also broken the law because finance documents have to be signed and witnessed at the dealers premises. I telephoned the sales manager who was not pleased that I was not going to let the deal go through, and he told me the finance forms had been filled out and were legally binding. Yeah right. When I said did he mean the forms I had in my home he started to bluster about legal claims etc. I then told him that according the finance regulator he had broken the law by letting these documents of the premises. You could have heard a pin drop for about 10 seconds. Then I suggested that some flowers and chocolates for my daughter should ease the disappointment she experienced. They sent the flowers and chocs and I returned the forms, in person and made a point of warning him that if ever I heard of anyone being subjected to the same tactics I would report the matter. he assured me the slaesman involved had been disciplined and would not repeat his behaviour. Soon after they stopped this ridiculous 'sales plan' of theirs.

Cheers Concrete