insurance claim questions - JSalting

I recently scraped my car's back passenger door and wing at a supermarket car park -- quite a bad scrape, I'm afraid, as I've been quoted upwards of £800 to get it repaired. My question is: am I likely to be better off claiming through my insurance given that my premiums will increase for the next three-five years if I do so? I currently pay roughly £300 a year, have no protected NCD and my excess is £200.

Another question: how likely is it for an assessor to come round to assess the damage? The reason I ask is that there are a few dings and scatches on the car which I never repaired (nor mentioned to the insurer), and I worry they will notice and enquire about them. Might my premiums go further up if these get noticed or, worse, might I be refused insurance for not mentioning them? Mind, I have never been involved in an accident with another car.

Finally, the insurance policy states that the insurer must approve the detailed repair estimate if I use a repairer of my choice. Is it possible they will refuse to authorise the repair and leave me in a situation where I have declared the damage (and can therefore expect the premiums to go up) but still have to pay for the repair myself?

Any advice will be greatly appreciated!

insurance claim questions - Falkirk Bairn

Ask around friends, neighbours, at work for a local bodyshop that they can recommend as having done a good job @ a fair price.

Nip round, tell them cash deal & ask for their best price.

Armed with the figures make up your mind based on facts & not guesses.

Edited by Falkirk Bairn on 19/09/2016 at 18:50

insurance claim questions - JSalting

Hi Falkirk Bairn and thanks for your reply. I've have done 1) and 2) and reckon I'll still have to cough up around £650.

insurance claim questions - gordonbennet

First things first, what sort of bodyshops have you been to, ones with managers receptionists carpets coffee and courtesy cars will be more expensive than a one man and his dog place who will probably do you a cash price, that would be my first move, to find a little place more in tune with the real world most of us live in.

Secondly, and this is only my view, under £1000 i wouldn't entertain making an insurance claim, it may be minor but something you'll be declaring for at least 5 years, which is OK but if you have a real bump in the next couple of years you could find yourself with no NCD at all and an interesting half an hour on the phone listing your claims and your eyes watering at the premiums quoted.

My choice here would be to keep schtum and get the damage fixed cheaply, unless that is you've done damage to other property which may get claimed for.

insurance claim questions - skidpan

Go to a "smart repair" specialist, one with an actaul workshop, not one who comes to your house with a tent. When dad had the rear of his car scraped the main dealer wanted to fit a new bumper and paint the whole rear of the car, estimated over £400. Smart repairer simply painted 1/2 the bumper, £50.

After 4 years it still looked fine.

Biggest problem is finding a good one, we were lucky.

insurance claim questions - Galaxy

I would never make an insurance claim if there were no third party involved. Well, not unless the repair was going to cost thousands of pounds!

I wouldn't tell my insurance company anything about what had happened, either. The less you tell insurance companies the better, especially since they now have a policy of recording "Events" and then using that information against you in the future.

insurance claim questions - JSalting

Thank you everyone for your replies.

I totally get it about the insurer, it's the 'smart repair' bit that worries me a bit as the door has not only been scraped but dented as well, and I'd like the repair to be done to a professional level. Anyways, I'm going to get more recommendations from acquaintances tomorrow and take it from there.

insurance claim questions - FoxyJukebox

if it's only a bad scrape--have you tried thinking about how you could do it yourself for £peanuts and time?...even a nice rub down and an application of near match paint could keep things at bay until you either damage it again or decide to get it professionally repaired?

insurance claim questions - Warning

"I recently scraped my car's back passenger door and wing at a supermarket car park -- quite a bad scrape, I'm afraid, as I've been quoted upwards of £800 to get it repaired."

Did you leave a note on the other owner's car with your insurance details?

insurance claim questions - Gibbo_Wirral

It could have been a bollard or barrier.

insurance claim questions - RichardW

Another reason I drive an old banger. Oh, it's got a scrape on it, shrug shoulders and keep driving it.

Still have fully comp insurance with protected NCD though.... not made a claim in 20 years - there were a couple when I was young and stupid, but only for 3rd parties - in our house you bent it, you fix it applied!

insurance claim questions - JSalting

Just to answer an earlier question, it was indeed a bollard, NOT another car.

Thanks to everyone for the advice given me. I have now found someone who will repair my car for a more reasonable price. I'm wondering, though, whether I should still notify the insurance company of the damage "for information purposes" only. Suppose I have an accident in the future and the assessor notices that the car has been repaired. Might this give them grounds to refuse to pay or even refuse to insure me?

insurance claim questions - gordonbennet

If i told my insurer about every little mistake i've ever made there would be a shift change at the other end before i was half way through.

If you've done some other damage at the supermarket likely to be traced back to you then thats one thing, if all you've done is scraped your own car on a solid concrete post doing nothing other than removing a layer of mould and sleeping caterpillar off the thing then i'd keep my own clumsiness quiet.

Don't tell 'em Pike

insurance claim questions - TheBroker
Officially you must tell your insurer everything. An insurance contract is made in uberimae fidel (utmost good faith) which means you should disclose this (they ask if you have had any accidents or claims regardless of fault, which you technically have). Real world though and most don't, as it will bump your premium even if you don't claim. Ultimately it's up to you but at least you can now make an informed decision about telling them or not.
insurance claim questions - FP

" uberimae fidel" (!)

Let's get it right.

Either "uberrima fides" or "uberrimae fidei".

Edited by FP on 28/09/2016 at 10:47

insurance claim questions - TheBroker

" uberimae fidel" (!)

Let's get it right.

Either "uberrima fides" or "uberrimae fidei".

Suggest you read the sticky about not getting hung on on spelling errors, Nothing like a pedant...
insurance claim questions - Avant

Maybe settle for 'utmost good faith' next time - that avoids the risk of involving the brothers Castro....

insurance claim questions - Brit_in_Germany

From gocompare:

"The Consumer Insurance (Disclosure and Representations) Act 2012 says that the consumer's duty is to "take reasonable care not to make a misrepresentation", replacing the previous duty to disclose all necessary information."

insurance claim questions - nortones2
Hasn'nt this concept "utmost good faith" been removed from consumer contracts? It's still an event which should be declared, theoretically. At renewal time, only if there is a clear, specific question about incidents. Marine contracts though may be still subject to the principle, which is where the phrase derives IIRC.