Engine problem with my car - what rights do I have?

I own a Suzuki SX4 which I bought new in April 2016. The car today has been excellent. To date I've done just over 20K miles. In early October I phoned my local garage to tell them my charging light was illuminated, and they assumed it was a broken belt tensioner. The garage asked me to drive the car into the garage. Enroute to the garage there was a clunking noise when re-starting in traffic. Upon investigation the garage found there was an issue with the cambelt. This has caused major engine issues. To date the car has not been returned. They have provided me with excellent replacement cars and weekly updates. As you can imagine my patience is getting thin. What are my next steps, I want this sorting, and I think there needs to be some form of apology for the inconvenience. Can you advise my next steps please.

Asked on 22 December 2017 by archie111

Answered by Honest John
Quite simply, the supplying dealer has to fix it, with a new engine if necessary. To have a timing belt, this must have the 1.6 FIAT Multijet diesel engine. What could have happened is the alternator belt came off then wrapped itself around the exposed lower timing belt pulley and took the timing belt off. But the dealer is liable for all costs.
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