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A coolant pipe in my Ford Focus burst - is Ford liable for the car's damage and second degree burns?

A clip on a coolant pipe perished on my 2011 Ford Focus 1.6 petrol and filled the driver's footwell with steam and coolant. The driver sustained second degree burns to her feet. After three weeks Ford have said they will do nothing. They won't even investigate. The car is damaged. Is this a common issue? Is there any recourse you can suggest?

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Used to be common. Happened to me in an Alfa Romeo in the 1970s and the girl who got scalded was a Israeli model. I think you might be able to pursue the supplying dealer on the grounds that Sale of Goods Case Law expects a high priced consumer durable such as a car to last six years before major disasters. Law here: www.honestjohn.co.uk/faq/consumer-rights/
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