A coolant pipe in my Ford Focus burst - is Ford liable for the car's damage and second degree burns?

A clip on a coolant pipe perished on my 2011 Ford Focus 1.6 petrol and filled the driver's footwell with steam and coolant. The driver sustained second degree burns to her feet. After three weeks Ford have said they will do nothing. They won't even investigate. The car is damaged. Is this a common issue? Is there any recourse you can suggest?

Asked on 4 August 2017 by Russel Ellicott

Answered by Honest John
Used to be common. Happened to me in an Alfa Romeo in the 1970s and the girl who got scalded was a Israeli model. I think you might be able to pursue the supplying dealer on the grounds that Sale of Goods Case Law expects a high priced consumer durable such as a car to last six years before major disasters. Law here: www.honestjohn.co.uk/faq/consumer-rights/
Similar questions
I have owned an Audi A6 Ultra from new since June 2014. In that time I have had a total electrical failure and 2 steering malfunctions - the latest one just before Christmas 2016. The Audi dealership acknowledged...
My 2011 Hyundai Santa Fe, 125,000 miles, recently suffered catastrophic engine failure. Around 18 months ago, a new engine was fitted under guarantee. The cost of a replacement engine is higher than the...
My 2013 Range Rover Evoque was in for a service a month ago. During the service they reported that there was a coolant leak. This was confirmed to be coming from the EGR cooler and this will require both...
Related models
Refined and upmarket feel to the cabin. Comfortable and quiet on the move. More efficient petrol and diesel engines. Better ride quality. Excellent £750 Driver Assist Pack.

Value my car