Ask a Question

Warranty company refuse to honour my warranty - what should I do?

I bought a car in April and it came with a third party warranty. Just over a month later it developed a fault and I claimed it under the warranty I had. The warranty company have refused the claim stating that it was a pre-existing fault using their chief engineers' opinion. I have proof from the main franchise dealer that the item was working perfectly after I purchased the car as it was with them for an update. The warranty company have tried various approaches of suggesting the fault is through wear and tear, not a covered component and even more recently because the fault was discovered so close to the warranty start date that it is unfair for them to pay for resolution. Is it worth simply getting the work done myself and then pursuing them for the costs through the courts?

Asked on 19 July 2017 by Vinba

Answered by Honest John
Doesn't matter. The 'supplier' is liable for any fault that could have been present or developing on date of sale for six months from the date of sale unless he can prove that it definitely wasn't (which is impossible). Your claim is against the supplying dealer, not the warranty insurer, which is not liable for faults that could have been present or developing on date of sale. See: www.honestjohn.co.uk/faq/consumer-rights/
Similar questions
Six weeks ago I bought a 2011 BMW 530d Touring with 99,000 miles from a non franchised dealer. The car has developed brake judder which was not evident at the time of purchase. Assuming it is the brake...
When a dealership offers an approved used car for sale with the final year's balance of the manufacturer's warranty still in place, is it fair to expect them to put right any wear and tear faults before...
In April 2016 I bought a 2014 Vauxhall Zafira Tourer with 9500 miles on it. Now, just 11 months and 6000 miles later, the clutch has burnt out. The car is still under the manufacturer's warranty but the...
 

Ask Honest John

Value my car

Amount to borrow
Sorry. The minimum loan amount is £1000
To pay back over

My credit score

Best available rate 9.20%

Total repayment £9,304.93

Total cost of credit £1,804.93

£155.08

60 monthly payments

Apply now

Representative example

The Representative APR is 13.2% (fixed) so if you borrow £7,500 over 4 years at a rate of 13.2% p.a (fixed) you will repay £199.21 per month and repay £9562.20 in total.

CarFinance 247 Limited is acting as an independent credit broker