Mercedes-Benz CLS suspension failure

The front suspension collapsed on my 2010 Mercedes-Benz CLS350 Grand Edition. Both shock absorbers and both springs need replacing. Main dealer also says the car needs some newly developed rear wheel shims adding to adjust the ride level of the car, not a recall they say just a development. Is is reasonable to request MB make a contribution to the repair cost estimated at over £1500?

Asked on 1 June 2016 by Rob

Answered by Honest John

Unfortunately the car is more than 6 years old so the supplying dealer cannot be held liable. However, MB might support the dealer in offering you some goodwill towards your costs which are not just for the new suspension, but also for the prematurely worn front tyres.

Tags: suspension technical issues

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