Ford Focus EcoBoost Clutch

New Ford Focus ECO Aug 2014. April 2015 7737 miles total failure of clutch. After much discussion Ford paid 90%. They said it was Excessive Thermal Activity. April 2016 noticed clutch slipping 11 months after repair and 6648 miles. Garage said needed new clutch £591. Ford will not ring back or send e-mail. Received letter saying it was due to wear and tear and will not pay anything. They will not say why or what caused wear and passed to dealer. I believe my clutch was not fit for purpose and would like to take them to small claims court any advice please.

Asked on 29 April 2016 by ford focus eco

Answered by Honest John

Extremely common with this model and I was on TV about it at this time last year. Usually what happens is the clutch slave cylinder fails. If the drivetrain is merely clutched then Ford tends to pay all or most of it. If the drivetrain has a much more expensive DMF, then Ford tends to fight and blame the driver. If you want to take them to Small Claims you need the failed slave cylinder and the dealer who replaces the clutch, DMF and slave cylinder usually throws the slave cylinder away.

Tags: technical issues small claims court

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