Help with Ford Powershift clutch packs

Last year my B-MAX 1.6 auto was in and out of a dealership while they tried to find the cause of juddering when accelerating out of corners or up hills. Eventually a new clutch was installed under warranty. A year later the same fault developed. The car has been in the dealership four times over past months, the latest for four weeks so far, during which time the warranty ended. They still have my car. Ford will not acknowledge there is a known problem with the transmission. The car has only covered 22,000 but I have lost all confidence in it. I am going round in circles with Ford Customer Care who keep asking me the same questions but do not seem to be getting anywhere. Any suggestions where I go from here?

Asked on 17 November 2015 by IF

Answered by Honest John
There definitely is a problem with the clutch packs. It was originally thought that the shaft seals were failing, but Ford dealers are now reporting changing failed clutch packs that are entirely dry. Ford simply will not admit there is a problem until the sheer volume of complaints forces it to.
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