Why won't Volkswagen UK help with rust problem on my UAE-import Golf?

I have hit a brick wall concerning my 5-year old Volkswagen Golf. I bought this car brand new from Motorpoint, Glasgow. It was an import from the UAE and recently I have noticed rust on both front wheel arches. I took the car to my local Volkswagen dealer and they agreed it was corroded. They asked me for a data sticker with all the details about my car. I have never had such a sticker. I do have a V5C, but they insist on seeing this data sticker which is supposed to be in the boot, but it is not. No data sticker - no repair. Is there anything more I can do to get this corrosion fixed under guarantee?

Asked on 25 May 2013 by JB, via email

Answered by Honest John

No, because this car is not and never was the responsibility of Volkswagen GB. You did not buy it "brand new" from Motorpoint because Motorpoint is not a franchised UK Volkswagen dealer. You bought it unused, but second or third hand and first time registered in the UK. It might have been built in Volkswagen's South African factory that produces RHD cars to be sold in countries with warm climates, that do not require the level of rustproofing needed in Europe.

Tags: corrosion consumer rights imports

Similar questions

Why won't Volkswagen replace my Golf's oxidised alloy wheels?

I bought in November 2009 (privately) a Volkswagen Golf GTI (January 2008) with 9300 miles and a full Volkswagen dealer service history. I noticed, only a month after major servicing at my local Volkswagen...

Premature rust, what are my rights?

I have 2019 Nissan Qashqai. All four doors have small spots of rust at the top and bottom. Whilst being serviced they also said a door isn’t aligned properly. They’ve said they can touch the rust spots...

Should Mercedes-Benz fix a corroded control unit under warranty?

My son bought a 2012 Mercedes-Benz C-Class from Mercedes-Benz last year, which came with a one year approved warranty. The warranty is just about to run out and it failed its MoT because of a nearside...

Related models

Volkswagen Golf (2004 - 2008)

Decent handling and comfortable on the move, impressive TSI engines, massive improvement over the previous Golf, high-economy Bluemotion models, high quality feel of interior, five-star Euro NCAP safety rating.