I took delivery in April 2012 of a new Audi A6 Avant 3.0 TDI Quattro with a retail price circa £53,000. This car is fitted with a DSG/S-tronic transmission and from the outset I complained to the supplying dealer about the poor driveability. When moving off from stationary one can slowly depress the accelerator pedal by 2cm to no effect, then the next 1mm launches the car forward or backward as the case might be.

It has been back to the dealer numerous times and I have left it with them for several days. The final straw came when I had to manoeuvre my car in a hotel garage and limited space meant I had to reverse as close to the wall as possible. After checking all was clear, and ascertaining I was three feet from the wall, I attempted to move the car backwards. The lightest pressure on the throttle was applied and then suddenly the car raced back into the wall. It is impossible to drive this car smoothly on the road. It was suggested I keep my left foot on the brake pedal whilst reversing to stop my car leaping back. It has only covered 6320 miles because I hate using it, and my annual working mileage is normally 12,000 miles per annum. The dealer offered me £28,500 for the car and eventually raised to £30,000. I consider a 43 per cent loss against the new price ridiculous; after all, it is not my fault the car is in this condition.