Why has Volkswagen acted so insensitively over a transmission failure in our Golf Estate?

I have just come across some emails concerning problems with DSG transmissions. We have a Volkswagen Golf Estate 2.0TDi DSG. It is just over three years old and therefore out of warranty, in spite of doing less than 32,000 miles. It started making a noise a couple of weeks ago and yesterday we were told it needed a new transmission. After various calls to Volkswagen they have “offered” 70 per cent off the price of a new transmission, and 50 per cent off the cost of fitting it, which leaves us with over £1300 to pay. We are also left with a car on our drive that we have been advised not to use.

My husband has terminal cancer and has two weekly chemotherapy sessions, plus various blood tests/scans at a local hospital. He was told by Volkswagen to “hire a car.” We are extremely upset by this attitude and by the fact that such a major fault should have developed in a fairly new car.

Asked on 6 September 2012 by PH, Ashford, Kent

Answered by Honest John
In the circumstances, Volkswagen has been insensitive, but reasonably generous. I don't see any merit in trying to push any further with a court case that you might actually lose.
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