Citroen dealership caught speeding in my car

I have had an issue with my local Citroen dealership where a member of their staff has been caught, without my permission, using my car for personal use whilst it has been in for warranty repairs.

The car went in with engine issues, sudden loss of power and no acceleration. The garage has had three opportunities to fix the car. The first time they did a software reset and gave it me back, the second time they replaced the timing chain and other associated parts and the third time they replaced the fuel pump.

The car is, for now, OK, but I've now had a letter from the police over an alleged speeding offence. This is dated to a Sunday, at 16:00, outside of business hours, at a time when I did not have possession of the car and had not given the person who used the car permission to do so.

I would like to refuse the car and have my initial deposit refunded. The car is now 13 months old, I have owned it from new, having bought it from the garage where this offence has taken place.

Asked on 27 June 2012 by lewis crichton

Answered by Honest John

If they have fixed it you have no grounds to refuse the car back. The garage employee was probably taking it on an extended test in his own time to make sure it was fixed. But the garage has to identify him. And you have to identify him on the sheet to the police otherwise you take the rap.

Tags: feedback speeding warranty issues

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