Should I use main dealer or independent servicing for my car?

My Skoda Karoq is nearly three years old. I’ve only done 20,000 miles and it’s running well. As car prices have increased considerably in the last three years I intend to pay the balloon payment at the end of the PCP term and keep the car. My concern is whether to choose independent or dealer servicing going forward as the car moves out of warranty. There is no service book. I’m told it's a digital record only available to Skoda dealers. I’m also concerned that a traditional mechanic will not be able to update the software.

Asked on 10 January 2024 by Robert Edge

Answered by David Ross
Using an independent garage or main dealers for servicing is a matter of personal choice. Main dealer servicing tends to be the most expensive option, but comes with the reassurance of staying within the dealer network and will potentially contribute to its value should you choose to sell in the future. Independent specialists can usually provide all the services of a main dealer but at a reduced price, and if you choose the right independent they will be able to install any required software updates.

As for the digital service record, you are entitled to request a printed copy of any work carried out on your vehicle.
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