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My used car warranty doesn't cover lack of smartphone connectivity. Is this fair? 19 Jun 2020 (Ask HJ)
The PCM (Porsche Communication Management) system in my recently purchased 997.2 is quite capable of interfacing with a smartphone, but it doesn't. I'm... -
Which city car suits very low mileage use? 17 Apr 2019 (Ask HJ)
Which city car suits very low mileage use? -
BMW refused my extended warranty claim 6 Mar 2013 (Ask HJ)
I purchased BMW insured extended warranty last year for my 320d E90. At the end of Jan 2013 my turbo failed and intercoolers needed to be replaced. I have... -
Used car dealerships - what are my warranty rights? 10 Oct 2015 (Ask HJ)
I bought a car from Car Giant that has had several issues. I have asked for a written copy or verbal definition of the Car giant aftersales warranty or... -
Should I pay extra for extended warranty? 11 Aug 2014 (Ask HJ)
We are about to buy a used Ford C-Max Titanium 2.0 Tdi Powershift Automatic from a main dealer. We are spending £12,000 and we will get a three month... -
Can you recommend an upmarket, used hybrid SUV? 28 Apr 2021 (Ask HJ)
My company car (Range Rover Evoque) goes back in May and I have to purchase my first vehicle in 14 years. My budget is £23k. I would love to purchase another... -
My Nissan Figaro's power steering fault is proving difficult to repair - is the dealer liable? 24 Mar 2012 (Ask HJ)
My daughter purchased from a dealer a 20-year-old Nissan Figaro with a full three-month warranty. She returned the car as the power steering was leaking.... -
Air condenser not covered by warranty 20 Jun 2012 (Ask HJ)
Having owned my C30 1.8 SE sport R design for nearly 12 months (bought approved used with 12 month warrantly from volvo main dealer) I am very dissappointed... -
Should I buy a Cat S Tesla? 8 Jan 2024 (Ask HJ)
I'm considering buying a CAT S Tesla Model 3 and I'm aware that insurance may cost more but I have a number of other questions that I'm hoping you might... -
What is the minimum 'trade descriptions act' warranty when buying a used car? 16 Jul 2018 (Ask HJ)
I'm buying a Toyota RAV4 for £4500. What is the minimum 'trade descriptions act' warranty? -
A dealer won't send me the warranty for a car I bought two months ago - what should I do? 25 Jun 2018 (Ask HJ)
Almost two months ago I bought a five year Range Rover from an authorised Land Rover in Guildford, Surrey. The salesman repeatedly says he is sending me... -
Extended warranty won't pay for gearbox failure - what can I do? 8 Sep 2013 (Ask HJ)
I bought a 2007 Toyota Auris last year from an approved dealer, with extended warranty. I’ve recently had some mechanical issues with the car and have... -
Air-con failure after purchase - is it covered by the warranty? 2 Jul 2017 (Ask HJ)
In March, I bought a low-mileage (10,000) 2013 Porsche Boxster from a Porsche dealer, including - what I thought was - a rock-solid two year warranty.... -
I was mis-sold a car that apparently had a warranty - can I reject it for a full refund? 4 May 2018 (Ask HJ)
I bought a Mazda in December 2017. It had 10,000 miles on the clock and I paid £16,000. I was sold the car with the remainder of the 21-month manufacturer's... -
Can they cancel my warranty over a missed service? 19 Sep 2014 (Ask HJ)
I bought a SEAT Leon (2010) from a car supermarket. The car was sold with an extended three year warrant, which cost £2300. When I collected the car the... -
Dealer warranty mistake 14 Dec 2012 (Ask HJ)
I recently purchased a used Jaguar 2.2 SE estate from a main dealer in Reading. The car was sold to me on the understanding I would benefit from a one-year... -
My Kia Carens missed a service - is the warranty void? 15 Sep 2010 (Ask HJ)
I've bought a Kia Carens and it has missed it first service at 10,000 but has now had two - one at 20,000 miles and one at 24,000. The car currently has... -
Kia warranty invalid due to missing records 6 Oct 2016 (Ask HJ)
We purchased a used Kia Soul three months ago. The car is 3.5 year old and we specifically bought it because of Kia's long warranty. When we brought the... -
Squawking clutch 20 Apr 2011 (Ask HJ)
I bought a 58-plate Mondeo 1.8TDCI with 8,000 miles from a Ford Direct dealer with an unlimited mileage warranty for 2yrs. The car has been serviced... -
DPF problems with Yaris - should the warranty cover the repairs? 3 Aug 2016 (Ask HJ)
I am a driving instructor and run a 2013 Toyota Yaris 1.4 diesel, with 50,000 miles on the clock. The car had a new DPF fitted six months ago with new...