Discussion > Hyundai i20 - At the end of my tether with Hyundai	Scrappage
Thread Author: hyundaiwoes	Replies: 43

Thu 22 Oct 09 23:10   At the end of my tether with Hyundai - hyundaiwoes

Way back in July I placed an order with a Hyundai dealership for an i20 on the scrappage scheme and paid a deposit. Was told it would take roughly 6-8 weeks. Fine by me. At the end of September the MoT on the vehicle to be scrapped would be expiring, so a week or two prior to this I rang for an update. Delays until the middle of October. So - decision time. Risk and pay for an MoT, or take the old banger in for scrap and get the bus for a week or three. Decided to take it in for scrapping. Middle of October, told it will now be November as I ordered a "special order option". Quite cross now as I wasn't told at the time that this would cause a delay. Anyway, this much delay? Approaching end of October, now told a vague "end of the year". Furious as: a) I have paid a deposit b) I have scrapped my car (yes, my decision but based on getting the new one in the middle of September) c) Requests for a courtesy car are falling on deaf ears d) Winter is coming! HELP! Reply to this message | Report message as offensive

Thu 22 Oct 09 23:14   At the end of my tether with Hyundai - bell boy

have you considered a lada? Reply to this message | Report message as offensive

Thu 22 Oct 09 23:23   At the end of my tether with Hyundai - hyundaiwoes

Er, no. Don't think that would help. Reply to this message | Report message as offensive

Thu 22 Oct 09 23:29   At the end of my tether with Hyundai - bell boy

just a thought as they are in trouble at the moment and need the sales no probs mind Reply to this message | Report message as offensive

Thu 22 Oct 09 23:47   At the end of my tether with Hyundai - motorprop

recorded delivery letter to the dealer principal, reiterating facts as here , that they are in breach of contract. Tell them you will hire a car as you reasonably expected to drive a new one by now and that they will pay for the hire , if not it'll end in the small claims court where costs are not awarded for straight cases like this - so you can only lose your application fee To save time , fax and / or email it Ist in view of the postal situation Am impressed the mods haven't edited the manufacturer's name out - where is the consistency - you could be sued ??? Last edited by: motorprop on Thu 22 Oct 09 at 23:49 Reply to this message | Report message as offensive

Fri 23 Oct 09 01:35   At the end of my tether with Hyundai - Lygonos

Could only be sued if he's telling porky pies. Can't libel with the truth. Reply to this message | Report message as offensive

Fri 23 Oct 09 08:21   At the end of my tether with Hyundai - Armitage Shanks {p}

Having just done a scrappage deal myself and also having problems getting a car with the spec I wanted I am familiar with the problem. I was further forced into action because, I was told by the supplying garage that, from the date I said I wanted to trade in a scrapper and let them photocopy the paperwork and start the ball rolling, I had 4 months to do the deal. If I hadn't then I lost the right to get the £2000 allowance. When did the process start for your deal? From what you say you may be getting a bit close to the time limit, if it exists. My info may be wrong. Reply to this message | Report message as offensive

Fri 23 Oct 09 08:44   At the end of my tether with Hyundai - Bill Payer

>> I had 4 months to do the deal. >> That's certainly stated in the rules: tinyurl.com/kmqe23 "Are there restrictions on the time allowed from ordering the vehicle to taking delivery? Yes, the new vehicle has to be delivered within four months of the order being placed. This is because the scheme is time limited with a fixed budget. Dealers will let you know if the required vehicle cannot be delivered within this timeframe and discuss alternatives with you. What happens if I place an order for a new car before the scheme closes, but it can’t be delivered till afterwards – will I still get the £2,000 discount? Yes, provided the new vehicle is delivered within four months of the order being placed, as above." Last edited by: Bill Payer on Fri 23 Oct 09 at 08:44 Reply to this message | Report message as offensive

Fri 23 Oct 09 12:01   At the end of my tether with Hyundai - hyundaiwoes

I hadn't heard of the 4-month rule, but now I have just read about it - thanks for the link. I paid the deposit in the middle of July so it doesn't look like this is going to happen in the timescale. The thing is, they've scrapped my car (obviously wouldn't want my banger on the forecourt!) so I can't go elsewhere... Reply to this message | Report message as offensive

Wed 4 Nov 09 00:50   At the end of my tether with Hyundai - apple

They should provide you with a courtesy car. SQ Last edited by: Dynamic Dave on Wed 4 Nov 09 at 01:43 Reply to this message | Report message as offensive

Fri 23 Oct 09 09:43   At the end of my tether with Hyundai - Altea Ego

>recorded delivery letter to the dealer principal, reiterating facts as here , that they are in >breach of contract Err No. Nothing in the contract about guaranteed delivery dates. Reply to this message | Report message as offensive

Fri 23 Oct 09 12:30   At the end of my tether with Hyundai - hyundaiwoes

Surely by taking a scrappage contract they are guaranteeing to supply within the 4-month timescale as Armitage Shanks and Bill Payer have pointed out is the rule? Am I going to end up with a car that I didn't order and perhaps won't really want just to get it in within 4 months? Won't most of the available stock be the basic models in the free paint colours as most people wanted the cheapest of deals? Reply to this message | Report message as offensive

Fri 23 Oct 09 13:50   At the end of my tether with Hyundai - Armitage Shanks {p}

I don't think you have a contract re the delivery date - if you have you may be OK but I wanted a particular spec of car, there wasn't one in stock there wasn't one en route and even if I had gone for a factory build in December (2 weeks off for Xmas) there was no way I could be sure of getting delivery within the 4 months. Over and above this Ford are not building this model with any factory fitted extras anyway, so I took the basic spec that I wanted, in my 3rd choice colour, fom the forecourt. I had to make decision re what I wanted to do and live with it - the dealer couldn't guarantee any delivery date and didn't. Your dealer has taken your scrapper and the clock has started on the 4 months - what you do about it depends on the dealer's advice, you make the choice and are stuck with and if the 4 months runs out your have lost the £2000, I think Last edited by: Armitage Shanks {p} on Fri 23 Oct 09 at 13:52 Reply to this message | Report message as offensive

Fri 23 Oct 09 13:57   At the end of my tether with Hyundai - jbif

>> .. if the 4 months runs out your have lost the £2000, I think >> I think differently. The 4 month rule applies to the Government subsidy which is £1000, which means that the dealer cannot get £1000 back from the taxpayer. So the dealer should subsidise all of the £2000 or whatever the agreed discount was. Reply to this message | Report message as offensive

Fri 23 Oct 09 14:30   At the end of my tether with Hyundai - Bill Payer

I wonder if manu i20's were sold in Gemany? You may find availability frees up dramatically now the massively successful German scheme has ended. Reply to this message | Report message as offensive

Fri 23 Oct 09 15:06   At the end of my tether with Hyundai - Armitage Shanks {p}

The rules, found at the tiny-url link above say that the new car must be delivered within 4 months of beings ordered. (I can't cut and paste the text) It doesn't say what happens to the allowance if this time limit is exceeded. Reply to this message | Report message as offensive

Fri 23 Oct 09 15:23   At the end of my tether with Hyundai - jbif

>> The rules, found at the tiny-url link ... >> Are there restrictions on the time allowed from ordering the vehicle to taking delivery? Yes, the new vehicle has to be delivered within four months of the order being placed. This is because the scheme is time limited with a fixed budget. Dealers will let you know if the required vehicle cannot be delivered within this timeframe and discuss alternatives with you. >> It doesn't say what happens to the allowance if this time limit is exceeded. >> If the deal does not meet the t&c, the £2000 scrappage Govt. deal fails. Therefore, it is a matter for the buyer and the dealer to negotiate a price. If I was the buyer, my aim should be to get £2000 off at least, i.e. to get the dealer to match or better the scrappage deal. Last edited by: jbif on Fri 23 Oct 09 at 15:24 Reply to this message | Report message as offensive

Fri 23 Oct 09 15:35   At the end of my tether with Hyundai - hyundaiwoes

Yes, thanks. I will be discussing it with them tomorrow. I've had to put in all the time, make all the telephone calls, etc and it's been a hassle. Part of the reason for buying on the scrappage scheme in the first place was to have no hassle finding a buyer for the banger and so on. Reply to this message | Report message as offensive

Wed 4 Nov 09 07:44   At the end of my tether with Hyundai - ijws15

>> >recorded delivery letter to the dealer principal reiterating facts as here that they are in >> >breach of contract >> >> Err No. Nothing in the contract about guaranteed delivery dates. >> >> >> >> We don't know that, although there may be something in the small print. What we do know is that the dealer told him roughly 6-8 weeks. A court would take a view on how firm a delivery commitment that was and if it overrode any small print. Reply to this message | Report message as offensive

Sat 24 Oct 09 08:12   At the end of my tether with Hyundai - L'escargot

I assumed that the scrapping of the old car took place after it had been traded in and delivery taken of the new car. It appears that I was wrong. Reply to this message | Report message as offensive

Sat 24 Oct 09 09:57   At the end of my tether with Hyundai - L'escargot

>> I assumed that the scrapping of the old car took place after it had been >> traded in and delivery taken of the new car. It appears that I was wrong. >> "Do I need to wait until my new vehicle is delivered before scrapping the old vehicle? No. The old vehicle can be scrapped at anytime after the order is placed. However, should you decide to cancel your order for the new vehicle after the old vehicle has been scrapped and a Certificate of Destruction issued you will no longer have a vehicle eligible for the scrappage scheme to trade in with another dealer." Now I know! Reply to this message | Report message as offensive

Sat 24 Oct 09 13:14   At the end of my tether with Hyundai - barney100

Just shows dealers tell you anything and its you who gets the bother! Reckon we all need to get anything they promise in writing! I think they should give you a courtesy car til yopura appears. Reply to this message | Report message as offensive

Fri 30 Oct 09 10:01   At the end of my tether with Hyundai - hyundaiwoes

Yes, lots of promises. Spoke to the manager last Saturday (24/10) who promised to sort everything. Was promised that the price quoted would be honoured on the vehicle that we ordered, regardless of them getting any money from the Government. Was promised a courtesy car by the end of this week. Was promised a call back on Wednesday (28/10) to arrange a time for collecting the courtesy car. Of course, they haven’t called and when I call the manager is either not there or with another customer. Reply to this message | Report message as offensive

Fri 30 Oct 09 10:07   At the end of my tether with Hyundai - daveyjp

Time for a visit. Phone calls are easy to avoid, eye ball to eye ball isn't. Reply to this message | Report message as offensive

Fri 30 Oct 09 10:37   At the end of my tether with Hyundai - bell boy

Thing is you are beating yourself up over a hyundai and that cant be right basically at the moment you are not important to the dealership because of the scrappage scheme,however on the horizon the scheme is drawing to an end and then customers will then again be treated as demigods rather than mugs sat signing bits of paper at a very busy sales desk with another eager buyer stood behind you. The new trade agreement reached between the eu and korea last week means that these cars will soon be 1000 euro cheaper to the importers so the prices once the scrappage ends will stay very much on a par so why not just mot your clunker until such times as your custom is needed ps dont tell the other manufacturers about this information as its top secret Reply to this message | Report message as offensive

Fri 30 Oct 09 13:59   At the end of my tether with Hyundai - hyundaiwoes

Bellboy - I can't MoT the clunker as they have scrapped it already! At the moment I have no car at all. Reply to this message | Report message as offensive

Fri 30 Oct 09 14:01   At the end of my tether with Hyundai - bell boy

they have you then dont they and your deposit walk in the branch first thing in the morning and get it sorted to your satisfaction personally i think they sold someone else your reserved car Reply to this message | Report message as offensive

Fri 30 Oct 09 14:13   At the end of my tether with Hyundai - hyundaiwoes

And I have just been told that the manager isn't in this afternoon. Reply to this message | Report message as offensive

Tue 3 Nov 09 23:30   At the end of my tether with Hyundai - hyundaiwoes

Well I got my 'courtesy' car, though discourtesy car might be more accurate! Still, won't complain - they are taxing it and it's their mileage and wear and tear while I continue to wait for the car I ordered... Reply to this message | Report message as offensive

Wed 4 Nov 09 17:44   At the end of my tether with Hyundai - bristol01

A colleague of mine ordered a Hyundai (i10 or 20 - forget which) months and months ago. She eventually got fed up and cancelled the order. Her deposit was repaid and she's now ordered an Aygo. Reply to this message | Report message as offensive

Wed 4 Nov 09 17:46   At the end of my tether with Hyundai - bell boy

pleased for you hyundaiwoes Reply to this message | Report message as offensive

Wed 4 Nov 09 23:13   At the end of my tether with Hyundai - hyundaiwoes

I'd like to cancel the order and get my deposit back. But they've already scrapped my 13 year old banger! Reply to this message | Report message as offensive

Thu 5 Nov 09 12:41   At the end of my tether with Hyundai - ijws15

SAo they would ahve to put you back in the position you were in by providing a similar car. Has your actually been scrapped? Reply to this message | Report message as offensive

Thu 5 Nov 09 13:33   At the end of my tether with Hyundai - SpamCan61 {P}

>> SAo they would ahve to put you back in the position you were in by >> providing a similar car. >> >> Has your actually been scrapped? >> It would appear so :- "Bellboy - I can't MoT the clunker as they have scrapped it already! At the moment I have no car at all. " Reply to this message | Report message as offensive

Thu 5 Nov 09 15:43   At the end of my tether with Hyundai - hyundaiwoes

Yes, already scrapped. Under the rules you have to have owned your scrapper for a year, so if they were to give me a similar banger to take elsewhere under the scheme I would not be eligible. Reply to this message | Report message as offensive

Thu 5 Nov 09 15:47   At the end of my tether with Hyundai - Armitage Shanks {p}

Please remind me/us whether you are now bound to take delivery of your new car by a certain date? I thought there was a 4 month 'window' which started the day you entered your old car into the scheme and the delivery of its new replacement. Reply to this message | Report message as offensive

Thu 5 Nov 09 23:39   At the end of my tether with Hyundai - hyundaiwoes

No, no "certain date" whatsoever. Yes, there is a 4-month window, but that deadline is approaching fast and the new i20 will certainly not be here by then. They have promised to honour the price agreed. I don't know how much that promise is worth. They have given me a 100,000+ miles "courtesy" car - whether it's better than what they scrapped of mine is open to debate... Reply to this message | Report message as offensive

Thu 5 Nov 09 16:00   At the end of my tether with Hyundai - jbif

>> Nothing to do with the strikes;it's been in the system since on-line taxing was introduced. >> At best, they can give him £2000 cash to take elsewhere to buy another new car. Q. What happens if this dealer goes bust now? Reply to this message | Report message as offensive

Thu 5 Nov 09 23:42   At the end of my tether with Hyundai - hyundaiwoes

If the dealer goes bust, I paid the deposit on credit card so at least I'd get that back. Losing the banger, well it was worth next to nothing - but was a pretty cheap car to run and maintain - last 2 MoTs cost next to nothing and how many people running 13-year old cars can say that? Reply to this message | Report message as offensive

Fri 6 Nov 09 09:26   At the end of my tether with Hyundai - idle_chatterer

I appreciate nuances like the VAT / Car tax on a new car offsets the scrappage scheme payment and generates revenue for the exchequer but am I alone in resenting my (taxpayer) money going to Korea ? Especially as I generally run fairly new cars and so cannot benefit (an emotional response, could be jealousy) and I don't see that the motor retail industry is as deserving as others as it doesn't create economic value like manufacturing and even (ahem) financial services do ? Reply to this message | Report message as offensive

Fri 6 Nov 09 11:23   At the end of my tether with Hyundai - bell boy

if you had watched dom littlewood on the one show last night you would have wanted to put a shoe in the screen when he said it benefitted all the motor trade it certainly hasnt helped me Reply to this message | Report message as offensive

Fri 6 Nov 09 12:45   At the end of my tether with Hyundai - Bill Payer

>> if you had watched dom littlewood on the one show last night ... He also said Jan is busy as the 10 registration comes in then! Reply to this message | Report message as offensive

Fri 6 Nov 09 16:00   At the end of my tether with Hyundai - hyundaiwoes

Well yes, but it's supporting jobs here too. At the ports when they're imported, the dealerships etc. And presumably they have to pay import duty to the Exchequer? Reply to this message | Report message as offensive

Fri 6 Nov 09 16:22   At the end of my tether with Hyundai - mje42

Why not not see they can supply an i30 instead they get get here a lot quicker from the czeck factory, not much more money but a lot more kit I'm pleased with mine anyway. Reply to this message | Report message as offensive

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