Faulty new car

I bought new a 2011 Kia Carens diesel three weeks ago. In the first week I couldn’t get fifth gear so the garage dropped the gear box to correct . Two or three weeks later the problem returned with 1st and 3rd gear, and vehicle vibrates badly, is uncomfortable to sit in for more than a couple of miles. It’s back in the garage.

What are my rights? This car cost £16,000 and I dont feel I should have to accept this new car with these faults.

Asked on 18 February 2012 by james walker

Answered by Honest John

They have to fix it in 3 attempts or give you your money back:

www.honestjohn.co.uk/faq/consumer-rights/

Tags: buying technical issues new cars legal issues

Dear Honest John,

Please help me choose my next car. I would like it to have:

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