Can I reject a used car for a poor repair?

We selected an 18 month old car from a main dealer,. It cost me £15,000 plus part exchanged by Hyundai i10. It has some slight scrapes on the front bumper which they promised to fix before we picked the car up. When we went to collect it the repair was dreadful. There were paint runs, rough patches and countless oversprays on the tyre, alloy wheel, fog lamp surrounds and black bumper trim. It is a complete mess and I am waiting for them to take the car back in to fix it. Do I have grounds to reject the vehicle and get my money back?

Asked on 25 October 2022 by Craig Wilson

Answered by Dan Powell

If you've owned the car for less than 30 days then you can reject the car and demand a full refund as per the 2015 Consumer Rights Act.

If you've owned the car for longer than 30 days (but less than six months) you can demand a free repair. If the seller is unable to fix the problem at the first attempt, you can then demand a refund.

For your consumer rights, see: www.honestjohn.co.uk/how-to-reject-a-car-your-cons.../

Tags: rejecting a car repairs consumer rights act

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