Pleasant recollection

Regarding all the bad publicity of Toyota, I took my Yaris into West Riding Toyota in Silsden, west Yorkshire this morning for recalls on accelerator pedal and seat belt pretensioners. I was out in 55 mins, both jobs done, a personal apology from the head honcho, a written visual safety check and cleaned inside and out. Also Toyota is sending us a £20 M&S voucher for all the hassle. Maybe the whole issue has been a debacle but I'm very impressed with the standard of service locally.

Asked on 8 May 2010 by J.G., Skipton

Answered by Honest John

Storm in a teacup. Tsunami in a bath. A vicious and nasty adverse PR campaign against Toyota by an enemy.

Tags: recalls technical issues brakes vosa owning

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