My new car has been off the road for four weeks - can I reject it? | Ask Honest John

My new car has been off the road for four weeks - can I reject it?

I purchased a new Jaguar XF Portfolio in September. Within the last ten weeks, the vehicle has been off road for just over four weeks due to a major software or hardware issue with no end date of fixing the problems. My concern is this could be a lasting issue with the car. If not happy, can I reject the car? I paid £40,000 through finance.

Asked on 1 December 2018 by K.M.FAILLE

Answered by Honest John

In theory the Consumer Rights Act 215 enables you to reject the car. But if the dealer doesn't accept rejection it could mean a very expensive county court or even high court case with no guarantee of a ruling in your favour and even if you get one you might not be awarded your costs. See: www.honestjohn.co.uk/faq/consumer-rights/

Tags: consumer rights main dealers new cars

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