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MG launches seven year warranty on new ZS - but won't tell us what's covered

Published 08 November 2017

MG has introduced a seven-year warranty on the new ZS - but doesn't seem very keen on telling us exactly what is covered.

The MG website states that the seven-year/80,000-mile warranty comes with a guarantee that genuine parts will be used for any replacements.

But despite repeated requests for information on what is actually covered, hardly a big ask, MG has so far not been able to tell us.

MG already offers a five-year warranty on the smaller GS, so introducing a seven-year warranty shows that the brand must have confidence in its new model range.

>> Top 20 crossovers for under £250 per month

Indeed, the only other brand to offer a similarly lengthy manufacturer-backed warranty is of course Kia, with its seven-year/100,000 mile scheme. And it's clear on its website what is covered.

Hyundai, Subaru, Mitsubishi, Toyota and SsangYong all offer a standard five-year warranty. SsangYong's looks particularly impressive with no mileage limit plus it covers brake discs and clutch components for a year or 12,000 miles. Again, this is all stated on its website. Renault meanwhile offers a four-year warranty. 

It's also not clear whether the MG warranty on the ZS is a fully-backed manufacturer warranty or simply the existing five-year cover with an aftermarket warranty covering the remainder.

While the MG ZS may not be the best crossover on the market (by quite some margin...), a seven-year warranty - along with low list prices - does make it a more attractive proposition. Strange then that MG won't tell us what is covered by that warranty...

 

Comments

HV1    on 8 November 2017

This is what MG says in the news page on their website about the warranty

Drivers can be confident that the increased warranty does not diminish the level of cover provided and is not an insurance-based product. MG Motor UK believes so strongly in the quality of the new MG ZS that it is backing the fantastic warranty itself. The brand cares about giving customers top-quality cars and top-quality aftercare; the 7 year/80,000-mile warranty will provide customers with the comfort that the manufacturer will look after them and their car should anything go wrong.

Maybe MG hasn’t responded to you due to your rather harsh review

Edited by HV1 on 08/11/2017 at 18:03

mmmmm    on 8 November 2017

This is what MG says in the news page on their website about the warranty Drivers can be confident that the increased warranty does not diminish the level of cover provided and is not an insurance-based product. MG Motor UK believes so strongly in the quality of the new MG ZS that it is backing the fantastic warranty itself. The brand cares about giving customers top-quality cars and top-quality aftercare; the 7 year/80,000-mile warranty will provide customers with the comfort that the manufacturer will look after them and their car should anything go wrong. Maybe MG hasn’t responded to you due to your rather harsh review

Hardly harsh, merely truthfull and accurate. Check the annual new car sales figures for MG and determine if the car buying public know their onions or... are missing a trick.

Buyers want to know the opinion of a trusted, experienced motoring journalist, who understands what people look for and their automotive requirements and find these out on this website.

Best way for us to determine your loyalty to MG, is when you spend your own hard earned on one of their cars and keep us up to date with reports of the ownership experience...that work for you?.

HV1    on 9 November 2017

I not especially loyal to MG but I personally believe some reviews would not have been so harsh if it wasn’t called a MG. You could think that the reviews on the Goodwood site and by the Telegraph are for a different car.

   on 9 November 2017

When Hyundai offer a seven year warranty you kind of get the notion that their cars will last at least seven years without too much going wrong. When MG offer a seven year warranty you get the notion that they can't be bothered employing a test team and it'll be cheaper to let the consumer shake out the bugs, and hang the warranty claims. Don't do it.

oldroverboy.    on 9 November 2017

I wrote to Mr Cheney last week asking about the service regime, service costs, if an annual oil change will be done at service... I also asked if breakdown cover was included and for how long..

Still waiting for a reply!

ORB

HV1    on 9 November 2017

Why not ask a dealer?

oldroverboy.    on 9 November 2017

Why not ask a dealer?

I did, still waiting for phone call for test drive...Even though I have been twice to the dealership.

Dealer useless. "We don't know yet" you have to buy top of the range we won't sell you a base model. we won't buy it back as a PX.

'Nuff said!

HV1    on 9 November 2017

Fair enough

Philip Clements    on 13 November 2017

What a shame - I have a MG TF135 (Jan 2005) model and would have looked at changing my 81,000+ miles 2005 Volvo V70 for the ZS, but perhaps I should think again and look at other established SUVs.

Karl Stapleton    on 13 November 2017

Try a look at the MG Owner's Club website - the testing that the Longbridge engineers have done on the ZS over the last months has been phenomenal - it's been run millions (yes) of miles in Sweden (for extreme old), Spain (for extreme heat) and in Wales (British weather and roads!). It's certainly the most tested and carefully released car MG (Rover or Chinese) have brought out in a long time....

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