C250 Mercedes - Lacquer lifting on alloy wheels - phil25

Hi All

My mercedes C250 is under 3 years old and the lacquer is lifting away from the alloy wheels on the center 4" of the wheels. I took it back to the dealer I bought it from 2 and a half years ago and they took some photos. They sent them to the warranty office and they said they would replace them but because I had caused some rim damage to the wheels they wouldn't replace then FOC and I would have to pay between 25% and 75% of the cost.

Since the damage I have caused is nowhere near the lacquer problem I can't see why they expect me to pay.

An independent garage has said I didn't cause the lacquer to lift and they could have referbed them if it wasn't for the lacquer problem but now they can only offer to strip them back and spray them.

Have any of you had the same problem and how do you think I should proceed?

C250 Mercedes - Lacquer lifting on alloy wheels - gordonbennet

Well, you've damaged them anyway so they needed a full refurb regardless...depending an how deep the kerbing is the standard and expensive lathe recut and lacquering might not be possible, the kerb damage has caused more of a problem than the lacquer perforation and subsequent creeping of spider web corrosion that happens under the lacquer, to lathe cut through the kerb damage may well leave the wheel too thin at the bead area.

Many other makers now offer this type of alloy wheel finish, it looks lovely and sparkly but is not durable, if they were recut and lacquered the new finsh would be spidering again within 12 months, usually the few pro refinishers that can do this will only warrant the work for 6 or 12 months, whereas proper shot blasting and powder coating will last many years.

If MB are offering to split the cost of new wheels with you 50/50 and especially if you can negotiate more from them you might be worth taking them up on the offer, you did after all damage them, but the new wheels if clear lacquer over diamond cut will go the same way again after a couple of winters.

To get your existing wheels refurbed properly and oven baked with the latest chrome paints would be an answer (and some owners of cut and lacquer wheels do this after trying a futile standard original finish refurb) but may well cost you more out of your wallet than the offer by MB.

Edited by gordonbennet on 15/10/2012 at 13:51

C250 Mercedes - Lacquer lifting on alloy wheels - phil25

Thanks for that information. It make ne wonder how common this problem is as I have it on all four wheels,

I suppose I thought that it is a problem with their lacquer that I find the issue here and there is just a bit of rim damage on one front wheels that I thought it was a bit unfair that I would have to stump up £600.

Edited by phil25 on 15/10/2012 at 18:18

C250 Mercedes - Lacquer lifting on alloy wheels - gordonbennet

Ah, if you've only caught one front wheel thats a different kettle of fish, i'd be wanting a full 75 or 80% contribution from MB in that case, bearing in mind they will probably say that minute stonechips in the lacquer caused the problem too.....maybe try another dealer or are you already in the surreal world of the MB customer nohelpline.

Almost all cut and lacquered wheels suffer this fate, all makes.

C250 Mercedes - Lacquer lifting on alloy wheels - phil25

Your advice is very welcome thanks.

I have an offer of them subsidising 75% on one wheel, 50% on another and 25% on the other two and yes I am in the wierd and baffling world that is MB customer service. The only frightning thing about all this is that apparently they are making this offer now based on their own photos but if they get the wheels back and they assess it differently AFTER we have made the swap and I have paid my bit, I may be invoiced for more!

So I don't really trust them.

C250 Mercedes - Lacquer lifting on alloy wheels - Collos25

Lets be honest you have damaged four wheels and on the strength of a bit of lacquer lifting you want MB to give you four new wheels I think they have acted honourable in making you an offer I would sheepishly take it.

C250 Mercedes - Lacquer lifting on alloy wheels - phil25

Fair point.

I will take them up on their offer

Thanks for putting this all into perspective. I was getting a bit blame culture there!!