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Auto box failure at this mileage is poor show for a premium product.whatever the age of the car.I know Bmw don,t make the gearbox ,but they should have faith in their product suppliers.I would ask Bmw for a goodwill contribution as the gearbox has failed before a reasonable expected life.Alternativly ,ZF now have their own re-man programme.Try this;www.zf.com/uk.
Edited by elekie&a/c doctor on 21/09/2012 at 22:15
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Firstly, apologies to all of those who replied for my delayed responses. I was expecting to be notified by email when someone responds to my topic but that does not seem to be the case here.
Anyway, I have now moved on to phase 2 of the issue.
I got hold of a ZF supplier in the UK and got the price of a new gearbox, including surcharge and carriage, oh and that other thing that cannot be avoided. I am willing to pay for all of it, including the reprogramming of the gearbox/car.
The issue I have now is that no mechanic wants to install it for me. They all offer to fix the gearbox but when I specifically ask them to change my gearbox they either give me an over-inflated price for the part or come up with other excuses. I can name and shame a number of garages that I have come across just in the past 3 days. One of them, a recommended BMW specialist by a member of a forum, gave me a fair price initially only to up it by over 50% in the very last moment, attributing the cost to the actual gearbox, which I know is not the reason, and telling me that they are still cheaper than the main dealer by 1 gran! Another offered to fix it with genuine ZF parts, as all of them claim to be doing, but would not get me a new gearbox because they have fallen out with the supplier (?!). So who are they getting the genuine ZF parts from then?!
I think it comes down to this: by fixing the gearbox, garages get to keep a much bigger slice of the pie (£2k vs. £600 inc VAT). But it costs me the same! And that is why I prefer to install a brand new one. I don't want to have think 1 year down the line whether they really used new parts, if they put the right oil in, if they replaced all seals and other parts, etc. Or if they tell me when I take the car back to them: 'you did not expect the car to work like it did before the issue, did you?!'.
Don't know about you, but I am rather amazed by all of this. It's been quite an experience and nothing has been fixed yet. I am down £1k from one cowboy and there is an army of them out there, with not a single honest one in sight.
Just tonight I found one very small garage in NW London that is willing to change the gearbox for me but it's neither a gearbox specialist nor a BMW garage. I may have to take that risk.
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I am in South East London.
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