Is my mother-in-law being ripped off by LV? - Pete B

Briefly, mother-in-law's Fiesta written off in collision. Liverpool Victoria offered £2,200, which seemed about right based on local market.

A few weeks later receives a letter from new owner of supposedly written-off Fiesta, asking if she can provide service history!

I don't understand the maths. LV pay my mother-in-law £2,200. The car is obviously then repaired, presumably at a cost of more than £2,200, or it wouldn't have been a write-off! Total cost to LV at least £4,500. How could they sell the car on for more than this? (We don't yet know how much the new owner paid).

Edited by Pete B on 23/08/2012 at 12:06

Is my mother-in-law being ripped off by LV? - madf

No. LV have sold the car as is to someone who will repair it on the cheap.. Net cost to LV £2,200 less the sum received..

Then the purchaser repairs it and either keeps it or sells it on...

Of course your mil could give them the service history for a notional sum say £10.

Is my mother-in-law being ripped off by LV? - Pete B

Thanks. But why didn't LV use the people who repaired it "on the cheap" initially, returning it to my mother-in-law when repared? That would have cost them less than £2,200.

Is my mother-in-law being ripped off by LV? - thunderbird

Thanks. But why didn't LV use the people who repaired it "on the cheap" initially, returning it to my mother-in-law when repared? That would have cost them less than £2,200.

Would you really want a car "repaired on cheap" after an accident? They probably used second hand parts and in places repaired instead of replacing. It may be a complete death trap depending on the amount of damage and how its been fixed. Insurance companies have a duty to get their clients cars repaired to a high standard. After paying your premium you should expect and deserve no less.

Is my mother-in-law being ripped off by LV? - Pete B

But it sounds as if LV have sold the car on to a salvage yard or similar. They have no idea how well or badly it will be done up to sell on. Where's the responsibility?

Is my mother-in-law being ripped off by LV? - madf

But it sounds as if LV have sold the car on to a salvage yard or similar. They have no idea how well or badly it will be done up to sell on. Where's the responsibility?

It should show as as an Insurance w/off in any HPI check.

Anyone who buys a used car without a HPI check is irresponsible.

Is my mother-in-law being ripped off by LV? - No FM2R II

Your question...

>>Is my mother-in-law being ripped off by LV?

Your explanation.......

>>Liverpool Victoria offered £2,200, which seemed about right based on local market.

So that would be a "No" then? Surely?

What is really the point? Do you think she should have got more than it was worth?

Is my mother-in-law being ripped off by LV? - Auristocrat

It is not only repair costs that are taken into account when an insurer decides to write off a car. Examples can include storage costs (ie cost of storing the car until parts, etc are obtained), hire car costs whilst the car is being repaired, etc.

It also depends what Category write off LV decided the car came under.

Obviously LV decided it was uneconomic to repair the car to an acceptable standard. LV paid out what you admit was a reasonable sum. They would also have expected the repairer the car was with, to dispose of the remains - either as scrap, parts or possibly as a repairable write off. For example, there are companies who specialise in dealing in write offs, so the remains could have been traded onto one of these. Or it could have been bought by someone to repair the car cheaply and to a low standard, to sell on.

The fact is that it would not have been LV who has repaired the car.

It could be the 'new owner' intends repairing the car themselves. Does the new owner know the car was written off?

Personally, I would not pass on the service history, in case the car may be sold on with a poor standard of repairs and the history disguised (ie sold as a non-write off).

Is my mother-in-law being ripped off by LV? - Avant

I agree with Auristocrat, particularly the last para.

The service history should be with the car: if not, caveat emptor. It'll be much better for M-in-L not to get involved with it in any way, in case of comeback (not that anyone would have a claim against her, but someone might try it on).

Is my mother-in-law being ripped off by LV? - Pete B

Thanks to all for your contributions.

Is my mother-in-law being ripped off by LV? - The Gingerous One

I'd throw the service history away personally, it will in a small way help reduce misrepresentation as a car w/o service history should start to raise questions.

And this is exactly what you want the potential buyer to do if they are looking at your previously-owned-car, why has got no service history ? Is it because it's been in a crash and repaired, either badly or otherwise ?

Is my mother-in-law being ripped off by LV? - 1litregolfeater

I wouldn't see a problem helping someone out. Let the new buyer have the service history,

Garages will charge the insurance company near the market price. Sold as salvage, it will be bought by a one man band or a private buyer who value their labour more cheaply.

Do someone a favour, do some good and throw some love around!