Hyundai i30 Estate - Hyundai. A modern ghost story. - Grainger

True story. In early February, we decided we'd look around some Hyundai dealerships, see if any of them happened to have a pre-owned i30 estate, Premium model, in stock. Turned out, they were as rare as the droppings of an indiscreet rocking horse. So. . . we went online to Autotrader, checked the listings there, and found a 2011 model of the exact spec we wanted.

Autotrader provided a link to the dealer's website so we followed it up and there, on the SG Petch website was a picture of the car, the price, and further details. The car was at the Darlington dealership, which happened to be 84 miles from us, but it seemed ideal for our requirements so we decided, the journey would be worthwhile.

Next morning, we rang SG Petch and asked to speak to someone in sales about the blue Hyundai i30 estate. We were put through to Scott. We asked Scott to confirm that the car was indeed still for sale, be no point otherwise in us driving all that way. He asked us if we had the registration number of the car. We did; we'd saved a copy of the car's photograph from the SG Petch website / Autotrader listing.

Scott was very good. Said yes, it's still here. Were we wishing to come over then, to inspect it? Yes, we told him. OK, said Scott, let me take some details first. Will you be looking to do a PX? We said yes, we are. Give me your car's details and reg number now then, Scott said, so I'm up to speed before you arrive. We gave Scott the details. And our full name and address. And phone number. Scott was happy with that; there was just one further point that needed clarifying: if we bought the car today, would it be a PX plus cash, or did we need finance? If the latter, then could we please bring IDs to prove who we were and where we lived. We said, if we did decidede to do a deal, we wouldn't need finance.

Right, Scott said. It's 10.30am now. When are you thinking of coming over? We said we'd be there at 12.30pm. We hoped we weren't inconveniencing him, it being his lunch time and all. No, no problem, Scott said. We're here to serve at SG Petch.

So. . . that was it. Away we went. A long and tedious drive to Darlington and the dealership. It was Tuesday, February 14. There are probably better ways of spending St Valentine's Day but we weren't planning to fall in love with Scott so romance really didn't enter into this.

Mrs G and I walked into the SG Petch Hyundai Darlington showroom at 12.30pm as agreed a mere two hours earlier. A member of staff asked, could he help us? We said, we've come about the blue 2011 Hyundai i30 Premium estate you have for sale.

He looked puzzled. Do we?

Yes, we said. We discussed it with Scott earlier this morning. He said it was here and would be ready and waiting for us at 12.30pm.

"Er. . . who is Scott?"

Scott, we said. You know. Scott. In your sales team. SCOTT. We spoke to him a couple of hours ago.

"Are you sure?"

Yes we're sure, we spoke to him and he took our names and lots of details about us AND about our car and said he'd be here at 12.30pm to meet us. HE WORKS HERE.

A long pause. 'And you are Mr and Mrs. . . .????'

We gave him our names. He went off to check. He returned with the following revelations:

1) No-one was expecting us to arrive at 12.30pm

2) No-one had heard of us

3) There was no blue Hyundai i30 Premium estate car for sale

4) No sales person by the name of Scott was employed by SG Petch at Darlington.

And to cut a long story short, that's how the tale ended.

Obviously, my wife and I had stepped through to a parallel universe, but perhaps Darlington is just that, a parallel universe, where there are ghost motor cars and ghost used car salesmen. The Scott we'd spoken to at such great length and who took all our details did not exist, which meant the conversation had never occurred, either. The only saving grace was that, after another long long hiatus whilst the member of staff we were dealing with went off somewhere to check the records, proof of tangible life did indeed exist:

The blue Hyundai i30 Premium Estate was most certainly real because it had most certainly been sold the preceding Saturday morning.

As a goodwill gesture, the salesman who was looking after us accompanied us to the nearby Morrison's filling station and put £20sworth of diesel in our tank to help cover the cost of our 160-mile round trip to see The Man Who Never Was.

We could, of course, have stood and argued the toss. Twenty quid isn't even recompense for the fuel used, never mind the hours wasted. But really, when you're in the parallel universe of Darlington at a dealership which says it has never heard of you, never heard of one of its salesmen, and, initially, never even heard of the car you have an appointment to look at, well. . . It's probably best to get out of there and bacvk to reality ASAP.

Has anyone else here had a non-existent conversation with a non-existent used car salesman about a non-existent used car? If so, is it something new that the trade is offering by way of entertainment or just unique to SG Petch??? Either way, if you decide to go looking for a Hyundai at any time, and the switchboard of a Hyundai dealership based in Darlington tells you it's putting you through to Scott. . .

Be afraid. Be very, very afraid.

Hyundai i30 Estate - Hyundai. A modern ghost story. - TR7

spooky

Hyundai i30 Estate - Hyundai. A modern ghost story. - tony g
Hi grainger ,it's one of the worst aspects of car dealing today .Scott does exsist ,the car had been sold prior to your initial enquiry .

The dealers ploy was, get the punter to the showroom,let's see if we can sell him a different car .As a dealer they were hoping that as you had spent two hours driving to see them you wouldn't want to go home without a car .

The only suprising thing was that they were willing to contribute to your fuel cost .
Hyundai i30 Estate - Hyundai. A modern ghost story. - Pat L

Interesting....

If it were me I'd phone the dealership in a week or so and ask to speak to Scott because you'd spoken to him yesterday about a (different car), and give them a false name. See if a Scott works there. If he doesn't then it's very strange indeed.

Hyundai i30 Estate - Hyundai. A modern ghost story. - Man without a plan

Not experienced the same as the OP, but I have seen lots of seemingly very good deals on Auto Trader and either you get there and the car has gone, or another trick is the blank the number plate out on AT and so when you call up, all you have is "the blue i30" (or whatever) and they say "ok, i'll have to check and get back to you" at which point they take your name, phone number, address, inside leg measurement, age and what brand of toothpaste you use... then they use your details to hassle you for the following months...

Even worse than that is when you ring up, they say they will get back to you and then they never do.... its like they don't need the sale or something...

^^ Great idea by Pat L above thought :)

Edited by Man without a plan on 07/03/2012 at 19:36

Hyundai i30 Estate - Hyundai. A modern ghost story. - Roly93
Hi grainger ,it's one of the worst aspects of car dealing today .Scott does exsist ,the car had been sold prior to your initial enquiry . The dealers ploy was, get the punter to the showroom,let's see if we can sell him a different car .As a dealer they were hoping that as you had spent two hours driving to see them you wouldn't want to go home without a car . The only suprising thing was that they were willing to contribute to your fuel cost .

Absolutely ! I have never travelled this far to see a car in a dealership, but I'd say knowing how dealers work this is always a big risk. I have had this with local dealers where they have advertised several cars on Autotrader which are now SOLD, but what the heck you are inside the dealership and a worthy target for switch-selling. The l;ast time this happened to me I was able to beat them up so much that I got an arguably better car than the ghost car I was interested in for the price fortunately !

They use the excuse that they havent had chance to update the advert, but we all know that if something is advertised on Autotrader it is a couple of clicks and 5 seconds to update.

Hyundai i30 Estate - Hyundai. A modern ghost story. - craig-pd130

How very bizarre. But thank you for a genuinely entertaining and well-written tale. I'm just sorry that it came at the cost of a completely wasted day (minus 20 quids worth of diesel)

Hyundai i30 Estate - Hyundai. A modern ghost story. - bonzo dog

Worked at a dealership many years ago which advertised a "if we don't do a deal to suit, we'll pay for your petrol".

Customer telephoned from 120 miles away asking would this apply to him - yes - but when we couldn't agree on the figures he was told to "get lost".

You meet all sorts of "nice" people in this game .... on both sides of the fence by the way.

Hyundai i30 Estate - Hyundai. A modern ghost story. - Grainger

Thanks everyone, comments appreciated! Like others here, we also took the view that the mysterious Scott had transformed into the miraculous Flying Scott, and done a runner the moment he realised we were on our way and that the car had been sold three days earlier. But. . . that's just our personal view, and the alternative explanation -- that SG Petch, Darlington, employs non-existent sales staff to sell non-existent motor cars -- may indeed be perfectly valid, if not in this universe, then certainly, in a parallel one.

Quite like the idea of ringing up to see if Scott's come back though. . .

Hyundai i30 Estate - Hyundai. A modern ghost story. - craig-pd130

I might call them tomorrow and ask for Scott :)

Hyundai i30 Estate - Hyundai. A modern ghost story. - Avant

Moderator's note - in case anyone wonders, in my view this is an example of where it's reasonable to name the dealer. Thanks for a very interesting tale, Grainger, which states the facts without resorting to defamation.

Hyundai i30 Estate - Hyundai. A modern ghost story. - Talking Hoarse

If you really want to pursue this matter, then I would suggest a polite visit, phone call or email to Mr or Ms S Petch themselves ( I believe that there are 3 S Petch's in the business). I am quite sure that they would be very concerned to hear of this unhappy experience, and be keen to get to the bottom of it.

Hyundai i30 Estate - Hyundai. A modern ghost story. - tony g
TH ,Mr Petch will have been involved in setting up this system ,do you believe they have so little control of their business ?

Think about it ,if a dealer says the car you want is sold he never hears from you again ,if you travel to his garage he has a chance to sell you a car ,in terms of effort and cost ,it's cost him little or nothing .

A dealer who was more capable would say when you arrive at the garage ,I'm sorry ,we sold that car an hour ago ,however let's see if we can offer an alternative.

I know it's a miserable practice ,however it cuts both ways ,I have potential buyers who ring and make an appointment for a specific time ,they don't ring to cancel ,and don't show up .