Ford Direct - must buy before you try - MikeTorque

I was told today that to buy a Ford Direct car (off their computer system) a deposit of £500 ( non-refundable) is required to order a car. The car will not be delivered until a secured order is placed for any given Ford Direct car. Upon delivery the final amount for the car is then paid, upon which I can then drive the car home. If I'm not satisfied with the car (i.e. a fault is found) I can return the car to be fixed/rectified, if the fault cannot be easily fixed (for whatever reason) then I can return the car but I will lose the £500 deposit.
The Ford dealer concerned does not stock Ford Direct cars, but they do have access to them over the Internet ?

Is this what others have been told or this a sales pitch ?

Edited by MikeTorque on 07/12/2011 at 18:39

Ford Direct - must buy before you try - RT

Try Network Q, even if you specifically want a Ford. Last time I bought a nearly new car I merely had to place a refundable deposit while the dealer had the car delivered from central stock for me to inspect.

Ford Direct - must buy before you try - oldroverboy

Is this what others have been told or this a sales pitch ?

A few years back went to a dealer who wanted a deposit before i could test drive a car, who then relented when I threatened to walk away, then upon driving it was obvious that the car was "more tired" to put it politely than the exterior condition suggested, however, said no after checking service record, which appeared to have been stamped 15000 or so miles more than the car had done on the odometer, naturally walked away. But best bit was when I saw one of my px's on a forecourt and upon enquiring was told a complete pack of lies. Trader was slightly miffed when I told him so!

Ford Direct - must buy before you try - MikeTorque

I was told by a Ford main dealer that if I was interested in a Ford Direct car that was showing as being available to purchase that I had to pay a non-refundable £500 deposit. I don't buy a car unless I can try before I buy no matter what guarantees the dealer/garage offers or has in place.

I've driven low milage used cars that I was told had been carefully looked after by one of their Ford people and with around 5500 miles showing on the clock it felt more like it had done over 100k miles such was the noise coming from the TDCi engine and it's tired response to acceleration, it had been fed a diet of any supermarket fuel and anything else that was cheap apperently.

What do you reckon ?

Ford Direct - must buy before you try - Roly93

What do you reckon ?

I have just bought a second Ford Direct car for my wife and I think there is a bit too much fuss over the non-refundable deposit to be honest. True Ford dealers would rather you buy their own used stock, but a Ford Direct vehicle in my book should be as good as new as apart from the fact that they are usually under a year old, they guarantee that any defects on the car are sorted to an as-new standard with Ford Parts and I think it even says that tyres over 50% work are replaced with new.

I went over our new Focus with a microscope and the only thing I found were 2 professionally repaired stone chips in the bonnet which no normal person would ever have seen. Both cars we bought had circa 10K miles on them and neither gave any cause for concern whatsoever.

The only thing I would say is negotiate hard with the dealers and use the car supermarkets to benchmark prices otherwise they will have you pay too much. Also, you shoudl ghet it cheaper from a dealer than the online Ford direct prices.

Edited by Roly93 on 08/12/2011 at 16:15

Ford Direct - must buy before you try - MikeTorque

I once purchased a used Ford Direct Focus mk1 from a Ford dealership about 20 miles from where I lived, hadn't driven it until after I had purchased it. Around 4500 miles on the clock. I found a problem with the rear window heating element not working that they claimed had been damaged by a dealers logo sticker. My local Ford dealer wasn't able to replace the window as the damage wasn't covered by Ford Direct nor Ford warrantee, never did get the rear window replaced due to so much hassle. Since then I'm somewhat weary of Ford Direct guarantees and Ford warrantees, and won't again purchase a car without driving it and given it the once over.

Ford Direct - must buy before you try - NARU

When I was looking I found that Ford direct advertised prices for the same car can vary from dealer to dealer. At the time (a few years back) it was worth doing some playing with the website.

You do have a 30-day exchange scheme:

30 day exchange plan If for any reason you wish to change your Ford Direct vehicle, you may exchange it once within the first 30 days or 1,000 miles (whichever is sooner) as long as it is:
      • Returned to the Dealer you bought it from
      • The same vehicle that was sold to you (including tyres and options etc)
      • In the same condition as sold
      • Exchanged for another car of the same or higher price

Edited by Marlot on 09/12/2011 at 10:53

Ford Direct - must buy before you try - MikeTorque

Well having searched around for a Ford Direct car I found a nicely turned out and clean used Focus mk2 with 1.6 TDCi 109 engine. Problem was when I checked the oil dipstick there was no oil on it ! How did this get through both the RAC and Ford Direct checks ? They didn't know.

No oil light was showing on the test drive and the engine sounded sweet enough but the car hadn't yet had it's first service and clearly the previous driver hadn't checked the oil for a long time, and it seems neither had anyone at Ford or the RAC. The car seems to have burnt rather a lot of oil considering it had close to 9k on the clock.

Does anyone know how much oil could have been lost/burnt for the oil not to show on the dipstick ?

What is your take on this situation ?

Would there still have been sufficient oil circulating to lubricate the turbo bearings etc. ?

Ford Direct - must buy before you try - outlier

Well having searched around for a Ford Direct car I found a nicely turned out and clean used Focus mk2 with 1.6 TDCi 109 engine. Problem was when I checked the oil dipstick there was no oil on it ! How did this get through both the RAC and Ford Direct checks ? They didn't know.

Does anyone know how much oil could have been lost/burnt for the oil not to show on the dipstick ?

What is your take on this situation ?

My take is that the people who did the inspection together with the dealer should be taken out and shot (in front of their families).

That's just me, though.

Ford Direct - must buy before you try - MikeTorque

lol - nice one Jeremy