Mazda 6 - Nightmare just ended - seppo

Hi all,

We purchased a Mazda 6 TD2 in Apr 2009 (FSH, 56K, 2003 plate) for £5250. After 4 months the fuel pump went, one week after we got it back the turbo blew (spectacularly). We asked for our money back - didn't even get a response. We went through our credit card company and eventually the FSO - achieved nothing. Now 2 and a half years later we finally take the car back - supposedly fixed. We get another garage to recover the vehicle and the windscreen is smashed and the engine managment system is fried.

Mazda UK not interested and the dealership playing dumb. According to Trading standards, Consumer direct - we can't prove any of this.

The car is now officially worthless (£2000 to fix). Anybody got any suggestions?

Mazda 6 - Nightmare just ended - Chris M

Put a large sign on the roof saying what you think of Mazda (keep it clean and truthfull) and park it outside the dealer? May not get you anywhere, but it may make you feel better. I'd be mightily pea'd off it had happened to me.

Mazda 6 - Nightmare just ended - seppo

Hi Chris,

Thanks for the thought. I actually have plans to do something similar, but with a modern twist. I am a web developer and have bought a domain in the name of the dealership involved. My plan is getting a percentage of their potential new clients to visit my site first and hopefully be put off.

Mazda 6 - Nightmare just ended - jamie745

Drive the car through the dealership windows into the waiting room, get out casually and chuck the keys to the receptionist and walk out.

Mazda 6 - Nightmare just ended - seppo

I like your thinking...if it drove...but it's dead as a dodo. :)

Mazda 6 - Nightmare just ended - jamie745

Ok then tow the car through the showroom windows. Plan might need a bit of work but im sure we'll get there.

Or get a big V8 muscle car with a towbar, which would come off in a violent move, speed up to the windows and handbrake turn in one direction and watch the Mazda fly off the rear and soar through the air like a dead pigeon thats just been shot and smash into reception.

Mazda 6 - Nightmare just ended - Paul G1pdc

JAMIE....have you been watching to many American movies... . what about a good old series 2/3 landie with man size steel bumpers and use that to push the "plasic fantastic" into the showroom......

.

there was a story years ago about a guy who had stickers applied all over his car with the list of faults then parked infront of the local dealer, the dealer tried to get him to move the car but he was parked outside there property boarder...just... so all legal.......got into the local rag, and the dealer backed down with all negative coverage he was getting....

.

you can ask like a nice person...which sometimes works,,,then have to try other methods..

Edited by Paul G1pdc on 03/11/2011 at 14:19

Mazda 6 - Nightmare just ended - barney100

Watchdog! Get Annie Robinson on it.

Mazda 6 - Nightmare just ended - jamie745

Yes all consumer advice issues can be solved by Anne Robinson refusing to let a representative of any company finish a sentence.

Mazda 6 - Nightmare just ended - seppo

We've thought about it. Might give it a go. Says something about the poor level of consumer in the UK when it comes down to this...

Mazda 6 - Nightmare just ended - bonzo dog

Hi seppo, sorry to hear of your problems but what you say doesn't actually give us much to go on, by the way of advice eg

and the dealership playing dumb

is meaningless - was this the selling dealership, the dealer who repaired the fuel pump, the turbo, the windscreen or the management sytem .... or some combination of. Nevertheless, a few points if I may:

  1. Mazda UK have absolutely no liability for a smashed windscreen on an 8 year old car; nor for any other part that is not working properly & to think you will get anyone contemplating buying a new Mazda to think again ......well you won't
  2. The car was 6 years old when you bought it so your rights under sale of goods would be limited but I still would think that the courts / trading standards would have found in your favour, at the time
  3. So, looking to advise you about your current problem, when did you recieve the car back & how long afterwards did it break-down?
Mazda 6 - Nightmare just ended - seppo

Hi bonzo dog,

Sorry for the brevity - just a little weary of explaining it and I wasn't really looking for advice on the original problem - we had kind of given up on it. But I would be happy to hear some from anybody who wants to chip in.

The 'dealership are playing dumb' - the service manager says nobody at the dealership has any direct knowledge of the car or the repairs carried out on it. Despite the fact that he is the person we have dealt with the whole time and have a letter from him dated Feb 2010. Mazda UK initially related this info to us and then performed a U-turn when I said we had supporting documentation. The dealership is the Mazda dealership who sold the car from new, serviced it throughout it's life, sold it to me, repaired the fuel pump and the turbo, smashed the windscreen and managed to fry the EM system.

1. I don't think Mazda should be responsible for the windscreen - it was simply an indication that damage occurred whilst at the dealers and the dealers attitude during the process. The dealership have also removed a brand new tyre and replaced it with an old one - but I am not in a position to prove this.

2. Yes the car was 6 years old (actually 5 months out of warranty). But, I probably naively expected a car sold by them from new and serviced by them from new with very low mileage would somehow be a sound vehicle. Trading standards seem to think without proof at every stage I don't have a case.

3. Following the original fuel pump issue we had the car one week before the turbo blew. Following the repair of the turbo and after 20 months of trying to get our money back we got another local garage to get the car direct from the dealership to assess it for sale. The car never ran and following the EM problem discovered since is never going to. So the EM problem occurred whilst at the dealers.

Edited by seppo on 03/11/2011 at 18:12

Mazda 6 - Nightmare just ended - biker rob
Set fire to it then chuck it in a volcano.
Mazda 6 - Nightmare just ended - tony g
Sell the Mazda on e bay as a non runner,without reserve ,I sell my old part exchanges that way .They always make between £400 and £700
.e bay cost to sell about £30

Better than nothing ?

Tony g
Mazda 6 - Nightmare just ended - rtj70

I had a Mazda6 diesel Sport for 4 years (well a few weeks shy of that date) and it was a good car... anyway

>> We purchased a Mazda 6 TD2 in Apr 2009 (FSH, 56K, 2003 plate) for £5250

So to clarify you bought a Mazda6 diesel that was about six years old in 2009? Or maybe it was 5 years old...

>> We went through our credit card company and eventually the FSO - achieved nothing.

FSO? Was that the Polenez? Or the FSA (Financial Services Authority)?

>> Now 2 and a half years later we finally take the car back - supposedly fixed.

What! 2.5 years!

>> Mazda UK not interested and the dealership playing dumb.

Well you bought a car manufacturered in 2003 and expect Mazda to help? When there is no warranty?

Question is what help are you hoping for?

Mazda 6 - Nightmare just ended - rtj70

So is this still not working BTW?

Mazda 6 - Nightmare just ended - Avant

You had yours fron new, Rob, and no doubt looked after it.

Diesels used to be tough but with all the added complexities attached to modern diesel engines, I think they are now much more vulnerable to neglect or abuse. I would be very wary of buying any secondhand diesel unless I knew that the previous owner or company driver had driven it sensibly and had it properly serviced.

Mazda 6 - Nightmare just ended - rtj70

Hi Avant

If you are alluding to petrol in a diesel then I cannot comment. The Mazda6 was reliable. I will admit I was not happy with oil levels rising with the DPF regen process. So I had two interim oil changes.

I am surprised there are so many problems though. The Mazda6 did relatively low miles so with a DPF you'd think if there really was an issue I would have seen it. For weeks on end I'd do multiple very short trips.

The car went back after 4 years with about 45k miles showing. I did a lot of long trips yes. But a lot of time (months on end) was trips like 2 miles to supermarket... two miles back.

So driving a car someone again says was not up to short miles. I'd say they are mostly wrong.

Now could the previous owner abused it by putting in veg oil? Maybe? I did mostly days of short trips and was fine.Some longer ones too/

I feel there is a plan to built up a reason why diesels are not good for most. That is not the case.

I suspect my current car will not have thame same problems. Like acceleration... a 170PS diesel can be made to go fast. And then the speed limits afterwards.

Mazda 6 - Nightmare just ended - seppo

Hey avant,

This had a FSH with this Mazda dealership (from new). It was and still is in very good condition. No rust. 56K.

I would expect a modern FSH diesel to do 150K at least and certainly to last longer than 4 months.

Mazda 6 - Nightmare just ended - seppo

No, not working and will never be.

Mazda 6 - Nightmare just ended - seppo

@rtj70:

Hi rtj70,

Purchased Apr 2009 - 5 year warranty finished Nov 2008

FSO - financial services ombudsman.

2.5 years - yep. Applied first to dealership, then to credit card company, appealed to CC company then FSO. We had the car for exactly 4 months and 1 week.

We only took it back when we thought we had exhausted all possibilities. We also knew taking it back at any stage would allow dealership to wash their hands.

I thought Mazda UK might be interested in how their dealership operates (they have a reputation to uphold) and may have some influence in the matter. Also, it turns out the fuel pump is a known issue. Mazda were paying up to 100% of replacement up until 2008. Spoke to a Mazda appointed company in Halifax - they confirm they have carried out 1000+ replacements on behalf of Mazda. Also, find out (after), the fuel pump is individually warrantied to 61000 miles, so it should have been replaced for free. At the end of 2008 when the support expired, the price of a new fuel pump more than doubled. My dealership wanted £2200 until I insisted on a recon from Halifax @957 (covered by the £1000 per incident warranty). Which is what they would have done anyway.

Question is what help are you hoping for?

I don't know. Someone to do the right thing. £2200(FP)+£1800(Turbo)+£2056(EMS) worth of repairs on a £5250 car.