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My local Ford Accident Repair Centre in Stafford repaired a door 2 years into the Perforation Warranty period. Unfortunately, it started to rust 6 years later, 1 year outside the 5 Year Repair Centre Warranty.
As I was outside the Ford Repair Centre Warranty I tried to claim under the Ford Perforation Warranty. This was first rejected by the Ford Customer Relations centre in Daventry after a VIN check, on the grounds that my Aug 2002 Mondeo was only covered for 6 years.
Eventually, I managed to convince them this was not correct so they moved on to the “Annual body and paint checks” requirement. Apparently every owner has to take their Ford vehicle into a Ford Accident Repair Centre every year so that the condition of the bodywork can be recorded and the Perforation Warranty maintained and having your vehicle regularly serviced by a Ford Dealer is not sufficient to maintain the Perforation Warranty.
I contacted my insurer Tesco Insurance to report the substandard repair and asked them to reopen the claim as the original job had not been done correctly.
At first they tried to reject my claim on the grounds that it was outside their 5 year warranty.
When I asked them to show me where the 5 year warranty requirement was stated in the policy they could not do so. Despite this they are still refusing to pay out, leaving me to take the matter to the Financial Ombudsman for resolution.
I will be checking bodywork repairs for rust before the repair warranty runs out, in future.
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