Choosing the Superb as a replacement for my Passat seemed a good idea at the time. However the dealer, the UK company and the factory are only notable for their wall of silence and inability to answer a simple question. What is the colour of the car they have agreed to supply me? I suspect the obfuscation is due to sales targets and in their expectation that in saying as little as possible to their customer and they may rely on a "sorry this is what the factory supplied - nothing we can do" when the car is supplied. In the wrong colour.
The dealer made a strong conditional close to the sale. The condition was simple - we had to accept the new Skoda green rather than Amazonian green - BUT neither the salesman nor the sales manager knew what colour the new Skoda green would be, but if we did not accept the new Skoda Green we could not order a new Skoda Superb in a green colour.
Neither the salesman nor the sales manager knew what the new green colour would look like because they said they had no information from Skoda and no colour samples, one man thought the new colour might be greeny silver the other greeny blue but both agreed it would be lighter than Amazonian Green.
The skoda Dealer had an Amazon green vehicle in their showroom and my wife was not happy with the Amazonian Green, she thought it too dark, my wife is very happy with the condition of sale that we have the new Skoda green because both sales people agreed it would be a lighter green than Amazonian green.
Since agreeing, with my wife, to the condition that we would buy a Skoda superb new colour green unknown I have been told we cannot have the new Skoda green but must have Amazonian Green otherwise the discount of 20% would no longer be applicable to this sale and delivery would be an extra 4/6 weeks.
I have since spoken with Skoda UK and they do not know what the new colour will be and confirmed the new colour would add a delay of 4/6 weeks to the delivery date given.
I have pursued the order with the Skoda Dealer who still does not know (as at Friday 20 May 2011) what the new colour will be or if the new Skoda colour will mean paying extra above the agreed purchase price.
I have thrice asked the factory to clarify what colour the new Skoda Green will be, and if they have any samples of the new Malachite Green Metallic and may they send me a sample and asked that our new Skoda Superb be supplied in the new colour as per the condition of sale imposed by both the Skoda dealer's sales manager and saleman. No responce, neither acknowledgment nor reply.
Be warned - not all customer service is good customer service -
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