Hi

I have an 06 plate mk V golf. I have just had to have the ABS pump repaired. It would be expensive if you go through VW! After charging me £85 diagnosis fee, they quoted me £1100 to have the pump fixed. Now, I do have the full VW service history for the car which they submitted this to VW head office who offered to pay 1/2 of the fee. I questioned this because I didn't believe it was on any part my fault so why should I incur half of the costs. Plenty of forums and articles I had read suggested that if a full service history with a VW dealership was present then VW would pay the whole amount. I phoned VW head office myself to be told that the only reason they were only offering half was due to the age of the car. (The car was 4 years old). On hearing this, I didn't want to go back to the garage that diagnosed it, I wanted to take it to the garage I bought it from in the hope that there would be some goodwill discount from them. But no. They said they would charge me another diagnostic fee. I am thoroughly disappointed with VW as a whole, my car is a beaut and I love it but their prices are unjustified. As it happens, I took the car to my local garage who took the part out, sent it away to be fixed and then put it back in and did the necessary with the break pipes all for £550 labour included. I learned that having a full VW service history did me no favours at all so had it fixed independantly. Hope that helps. :)

Edited by buttercanes22 on 18/01/2011 at 18:16