|
Hi there,
I’ve not had a very good experience with Kevin Mackenzie at all and the following is just my opinion based on my own dealings with Kevin Mackenzie car sales. Others may have had a more positive experience and it would be good to get a few more opinions.
I saw a 520d that Kevin Mackenzie had advertised on Autotrader and like yourself was sceptical as this was an individual rather than certified dealer or garage and you weren’t saving that much over a car from a reputable garage. I spoke with Kevin on the phone a few times who said that he had a car which I was very interested in, so interested in fact that we spoke about the purchase of it over the phone and how I should go about preparing for this.
He said that no one would see the car before I did on a Saturday morning as I was having to make the 200 mile round trip to get the car and had to arrange for separate transport to get me up to the location of the BMW.
On his advice, I had called my bank to prepare a bankers draft ready for the purchase of the BMW on the Saturday. I called the Thursday prior to picking up the car as I wanted to ensure that it was still scheduled to be serviced the next day (Friday) before I picked it up. The seller said that everything was still on schedule and no one would be seeing the car prior to my visit on Saturday.
I called once again on the Friday afternoon to make sure that nothing untoward had been picked up during the service which he said went fine but could I call back later as he was busy. I did this only to find out that he had arranged another visit from someone to see the car “by mistake” but that there was no chance they were going to buy it as they wanted to trade in a car that he was not interested in. He was to call me back in one hour. No phone call.
Over two hours later I called him to find that the car was now sold and he had in fact arranged this visit the previous weekend but had not told me. I asked whether his customers were actually important to him as a business and was told “that’s the way it goes”.
So be warned of Kevin Mackenzie – although his response on one forum was that he likes to talk to his customers on the phone rather than email, what he does say may be completely untrue. In fact, you may pick this up when you speak to him on the phone yourself as he was always a little rushed and vague. My advice is to follow your gut instinct when talking to people like this.
In my opinion and experience with Kevin Mackenzie, like most bad sales people, he is not interested in customers or trust, but who is going to buy the car the quickest and for the most amount. I wished that he had just been honest and said that he had people seeing it on the Friday evening – I could have waited until the Saturday and not made all the arrangements to pick up the car.
So you may pay slightly more for a car from a reputable garage or dealer, but in my experience they are more honest with you and interested in keeping you as a long term customer.
Hope this was helpful.
Edited by Avant on 07/05/2011 at 11:55
|
