cheers, just what i needed
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The plenium drains are blocked and water is building up and entering the pollen filter housing and then getting into the footwell.
There are 2 drain holes in the plenium chamber (under the scuttle cover where the battery lives) and these are likely to be blocked, one is under the battery and you need to take the battery out to get at it, the other is to the left of that and is more central.
You can reach the central one if you have small hands and can reach in to the left of the battery.
The scuttle is attached by a rubber seal which runs round the edge of the scuttle cover, this needs to be undone and then the scuttle cover can be moved forwards and out of the way. The cover is plastic and is fragile so take care when dismantling it.
If water continues to enter the footwell it will damage the electronic convenience module under the carpet and then it becomes expensive!
As always
Mark
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I had this problem with my Passat at about 3.5 years old back in 2004, due to the scuttle drains getting blocked with decayed leaves. I got about 25 litres of water out of the offside footwell (front and back).
The supplying dealer (car brought new) said it wasn't part of the service, but didn't bother to tell me it could be a problem with the pre-facelift 1999/2000 model, so in my opinion VW/dealer were at fault as it was a known issue!
I had a big argument with VW customer service, who, to be honest were downright rude and basically totally un-interested. They even told me if I wrote to them, they would not under any circumstances acknowledge or reply to my letter. On the strength of this attitude, I vowed never, ever to buy a VW again, which is a shame because other than this issue the car was good.
I am currently looking to buy a medium sized van for my company and the two which fit the bill are the VW T5 and the MB Vito, but I will not buy the VW on principle. So we will see if MB are any better on the customer service side, (hopefully I will not need to contact them).
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Quote "I am currently looking to buy a medium sized van for my company and the two which fit the bill are the VW T5 and the MB Vito."
I currently drive a Vauxhall Vivaro and cannot praise them enough.Its on an 04 plate and since new nothing has gone wrong with it.Its fantastic to drive and well built.Avoid MB like the plague as they are still running on past preceived quality.
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What has not been said on the current thread is that this well known problem leads to failure of very expensive electronic control modules (£600 each when I'd the problem IIRC). These are under the carpets some where.
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I had a big argument with VW customer service who to be honest were downright rude and basically totally un-interested. They even told me if I wrote to them they would not under any circumstances acknowledge or reply to my letter. On the strength of this attitude I vowed never ever to buy a VW again which is a shame because other than this issue the car was good.
That must be a VAG thing - I had similarl with SEAT UK. To be fair, they did communicate back but with calls from dippy boys and girls in Customer Service - I found it totally impossible to get past them and get any recognition of the issue.
I did read of a Porsche Cayenne owner having the same water ingress issue and the dealer said they knew the drains should be cleaned but it wasn't part of the service. Repairs cost £10K and the owners insurance picked up the bill.
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