Hyundai i10 (2008 - ) - Hyundai i10 Routine Servicing [Read Only]

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Thu 27 Aug 2009 00:59
Hyundai i10 Routine Servicing [Read Only] - KB.
I originally tagged this on to mlc's thread about the Getz but would like to seek views from the i10 owners here so hope it's OK to create fresh thread in order to catch their eye. Hope that's OK with the mods and they'll make necessary alterations if it's not.

In Feb. 08 the BR covered Hyundai servicing costs. The obvious question was raised...... Can I still maintain my 5 yr warranty and have it serviced at an independant garage?

'midlifecrisis', who was asking about servicing, made the following point........"It has to be VAT registered to keep the warranty intact. It's nothing to do with competence".

Which elicited the following............."Where does it say that?"

Taken from the Hyunda website......

"The Routine Maintenance Service Record is THE ONLY PROOF that the vehicle has been correctly serviced and that the warranty is valid. All routine maintenance servicing must be supported by a VAT invoice to provide adequate proof that the vehicle has been maintained correctly to reduce the risk of the manufactures Warranty being invalidated. The Routine Maintenance Service Record within the booklet must still be completed. The invoices must detail the Servicing Garage Name, Address, VAT number, Details of the Service carried out and parts that have been replaced etc."

So in black and white it must be a VAT registered garage - as most already suspected. The problem is, of course, you don't get any manufacturers updates or TSB's implemented and you probably lose any percieved goodwill of the dealer when you go to him with a warranty problem. So you either pay top money for the routine servicing or go elsewhere and risk grief as described.

What have people been paying to service an i10 and is it generally thought best to pay up for an easy life?

Edited by Dynamic Dave on 27/08/2009 at 20:11

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Thu 27 Aug 2009 12:38
Hyundai i10 Routine Servicing - KB.
It's not my style to be argumentative here but I just called Hyundai Customer Service regarding this. The assistant was polite and co-operative and answered the phone quickly too. She indicated that no part of the 5 year warranty is prejudiced by not going to Hyundai for servicing. As long as it's carried out by a VAT reg. garage and receipts are kept to prove that Hyundai parts were used then the whole term of the 5 yr warranty is upheld. She acknowledged that some people find the servicing too expensive or the Hyundai dealer may not be convenient to access and confirmed that provided the services are performed on time and comply with the above then there should be no problem. I mentioned TSB's and she did even say that if you contact Hyundai they would notify you of current updates and bulletins but obviously the TSB's would be applied automatically if Hyundai did the work.

This does conflict somewhat with the advice given in the FAQ mentioned by HJ and I only post this to advise anyone interested of what Hyundai have told me.
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