Trade Sales - plamet78
We've been punting around for a new family car and have settled on a Vectra C as a good value bet. As they are on run out now and have never been tremendoulsy loved there are some real bargains to be had on 9-18 month old models.

Yesterday I had a run down to Trade Sales in Slough to look at a 57 Vectra 2.2 Elite Estate Auto. The Elite spec has all the kit and this model with just 15,000 miles showing was on at £8199 (would have been about £25,000 when it was new) so looked a good price.

There were a few scuffs and scratches on the bodywork which I could have lived with, but the salesman said they would sort out anyway. What I'm more concerned with now is the lack of accessories on it. It was missing the spare key, the CD-ROM disk for the SatNav, user manual/audio manual, service history, the load cover and the key bolt for the locking wheel nuts. The salesman said they never promise more than one key on any car, that the CD and the service book would be provided (and that it is definitely still covered by the 3 year warranty), but he's made no promises about the other bits.

I intend to make sure that the servicing has been done and that the warranty is indeed good before parting with any cash, but I'm just a bit concerned that if he doesn't come through with the other missing bits I'm going to be looking at £500+ to source them all separately (that's if I make it home without getting a puncture given that I wouldn't be able to get the wheel off to change it).

I imagine Trade Sales will lose interest fairly quickly once I have paid for the car and driven away, so do you think I would be better off insisting that all the missing parts are provided first, or just accept I'm getting the car at a good price and live without them?

Darren.

Edited by rtj70 on 17/02/2009 at 00:22

Trade Sales - the swiss tony
I wont pass comment on that company, other than to say I have not, and would not buy from them..........
Trade Sales - Mookfish
I would not part with the cash until everything was present. You wouldn't buy privately and wait for the seller to post the spare key, locking wheel nut key, etc. after you have collected the car, so why should you put up with this from a profesional?

Also once they have your money and you have the car sorting out the little things for you will be very low priority to them, they could be sorting it for you but are very likely to drop what they are doing the moment someone shows interest in the other cars they have to sell.
Trade Sales - plamet78
That's my concern exactly. I'm sure once I have paid and driven away I will struggle to get them to return my phone calls, so I need to get it sorted out before paying. I'm just wondering if they are likely to be able or willing to provide this parts pre-sale and should I either resign myself to sourcing them elsewhere or have a barney with them on the day of collection with the threat of walking away from the deal?

Darren.
Trade Sales - Mookfish
Make it clear to them you are not buying until you have everything, otherwise you walk away, plenty of other vectra's out there.
Trade Sales - Alby Back
No shortage of this type of car or suitable alternatives. If there is any doubt in your mind about the car, the supplier or any other element of the deal I would advise looking elsewhere. Not worth the hassle is it ?
Trade Sales - redviper
if you have any doubts, that cannot be easily squashed, then walk away...the Vectra is not a hard to source vehicle.
Trade Sales - Rattle
The reason I am still carless is if any of these situations pop up I just walk away. I am sick of hearing from dealers that "the service history is just lost and it has full history" why I am so supposed to believe you? Without the history how do you even know that 15k is genuine?

Its why I didn't buy that Focus from that Ford dealer, it had apparanty 58k but no service history to back that up.
Trade Sales - gordonbennet
"the service history is
just lost and it has full history" why I am so supposed to believe you?


Quite agree, and that infamous internet auction site with the worlds most ludicrous car descriptions is a howl for this.

Hundreds of words to describe the love and attention devoted to the pride and joy thats been owned about 5 months, and the previous 15 owners equal ownership duration.

Service history missing, no problem my imaginary friend serviced it, previous MOT's i always chuck em away, no expense spared, and the first thing you see to back that up is a close up of the wheels sporting £25 Chinese rubbish tyres.
Trade Sales - Rattle
Yep I always check the tyres now too, somebody here suggested that. I was looking at a car at a garage with WingLee (or something similar) tyres on it and the sales person was telling how well maintained it was. Now my dads car dosn't have proper service history any more but we have receipts for all the oil changes, 6 MOTs, plugs etc but you won't find a single cheap tyre on it, the cheapest tyres we have on there are Kumhos.

I don't expect full main dealer history on old cars, but a few past receupts and MOTs is always a must for cars over 1k.

My last car was 13 years old, I sold it to owner number ten three weeks ago! I alsways remember when sold my dads Escort which was rotten the service history was so comprehenive it would not fit into the glovebox, every single receipt, MOT etc was there.

I am also don't like trade centres, they seem to operate on a trade only basis but sell to the general public. However as far as trading standards concerns it does not wash with them, the seller has to proove the buyer is a trader and if they are not the full consumer warranty applies, I wish I knew that when I bought my first car from a garage on a trade only basis, the engine was warn and they had put stop smoke in to hide that fact, it was until I replaced the oil with 10/40 it became obvious the piston rings were shot. Knowing what I do now (mainly from this site) I would have demanded my money back although my dad managed to get about 3000-5000 miles out of it with the engine that badly worn so for £400 it wasn't too bad I guess (cost £90 to get through the MOT inc the cert).

I just have very little faith in the motor trade at the moment as my experience always seems to end up like the OPs.

Moral of the story don't buy without service history and check with the servicing dealer to ensure its genuine as its not unknown for car garages to fake history.
Trade Sales - Bill Payer
At that age and mileage the car may well have never been serviced. If the mileage is genuine then that's not a disaster except if it impacts the warranty. Perhaps Trade Sales would give you a letter assuring you the warranty is valid, although this is only fo use if they don't go bust.

Apart from warranty validity, I'd probably be most concerned about the locking nut key. Can you check with a Vx dealer if they're available as spares? I know on my Merc there are only about 30 patterns and the dealers carry them all in the workshop.

I think you could be underestimating the cost of the bits - keys can be getting on for £200 now, and the nav disk could be similar.

Not sure about the price relative to what else is available but sounds like a lot of car for the money. Perhaps you should go ahead and just assume that none of the things promised will turn up? If you think they are, then you're only going to get worked up about it.
Trade Sales - madf
Missing bits = abuse.

Why bother?

It's self flagellation bothering.

I'd go elsewhere: if they can't be bothered to fix those things before a sale, what else have YOU missed?
Answer: Something expensive.
Trade Sales - ifithelps
I agree the supermarkets are not known for after-sales service.

So don't put yourself in that position - offer them £600 less for the car instead.

If they accept, you drive away knowing exactly where you stand and, more importantly, you don't need to speak to them again.

If they don't accept, well, the same applies, except you drive away in your own car. :)

Edited by ifithelps on 15/02/2009 at 17:57

Trade Sales - plamet78
I've spoken to the salesman today and he assures me that the wheel bolt key will definitely be provided but he couldn't guarantee that he would be able to supply the load cover. I don't think the missing parts are a sign of abuse on the dealer's part. I guess they just may not have received them with the vehicle, though I'm not sure why the previous keeper would want to withold such vehicle specific parts.

I think I'm happy enough to source the missing parts either on eBay or through Vauxhall (perhaps with a bit of a discount on the selling price of the car to make up), but I do want the warranty/servicing position to be clear before I pay up. If there is no manufacturer's warranty then I will be walking away. It's not over on the mileage, but it is on the time, so if it has never been serviced from new than I guess Vauxhall wouldn't want to know about a claim.

When I paid the deposit TS were very keen for it to be on debit card (which is almost impossible to reverse). I actually paid it on credit card, knowing I can get it all back if the deal turns sour.

Darren.
Trade Sales - Victorbox
As has been suggested, if it's missing that much already it probably been abused since day 1 - so move on. There are many more to choose from.
Trade Sales - SpamCan61 {P}
Might this not be an ex rental / demo car? Would explain the missing parts. I thought these car supermarkets mainly dealt with these sorts of cars, not cherished 1 private owner stuff.
Trade Sales - plamet78
It has certainly been a fleet/company car. TS are not trying to hide that fact. It may have been a daily rental, but would a top of the range estate model be a likely daily rental candidate? The number plates have Evans Halshaw on them, so that leads me to think it was not a rental car too.

Trade Sales - Dynamic Dave
The number plates have Evans Halshaw on them so that leads me to think it was not a rental car too.


A 3yr old mk2 Cavalier I once bought had a Sheffield dealers name on the plates. I later found out it was an ex-lease car. The Sheffield dealer was the supplying garage to the lease company.
Trade Sales - smokie
It strikes me that there is always risk when buying second hand. So the purchaser decides whether to mitigate that risk by buying from a top notch dealer with matching prices, or to cut the corners on the dealership and take some of the risk that the car is not absolutely perfect. Or buy a new one. Naturally we all want our cake and to eat it, but I';d say you have to accept that any second hand car may be missing some bits, and if you are getting it cheap enough it isn't worth falling out over, so long as they aren't critical.

Quite a few ex-lease cars go through the auctions with no log book. Just means it's lost, not that the car has been abused.

I do however wonder where all the first aid kits end up...
Trade Sales - gordonbennet
As these cars go from compounds to wherever a lot of bits go missing, very often rental cars have things like the load cover go missing, and thats not all.

I once collected a Fiesta classic shape circa '98 as part of a load of sale returns from Manchester airport, gave the spare wheel a kick to make sure it was there and a wheel and bald tyre from a 1973 escort fell on the floor at my feet.

There's been hundreds of occasions when cars have had the spare wheels nicked, engine parts, batteries, you name it, even complete alloy wheel sets swapped for steels with trims, swapped by a hirer stuff like this happens, you just wouldn't believe what strokes some hirer's pull, and in the fast turnround of a airport terminal it often goes unnoticed, especially load covers they fetch high prices on that site.

Don't anyone dare ask...i don't.

I think the OP's right to walk away if the warranty is affected, but otherwise its pretty standard for ex rent/lease.
Trade Sales - rtj70
I've had a hire car before now with a stolen/missing spare! Car dropped off and no check when I got it... so when it went back they had no leg to stand on..

As for the first aid kits... no idea guv ;-) Current car has an emergency kit including triangle, reflective jacket and lots more. It will go back with the car... eventually (Oct 2011)

I still say to plamet78, there will be a car with all parts presents somewhere if you are after a Vectra C.

Edited by rtj70 on 15/02/2009 at 23:21

Trade Sales - stan10
One key - bits missing,
typical of ex company / lease / hire cars bought at auction, doesn't necessarily mean it's a bad car, but they are asking top price for an indy dealer (really), so i would expect a price reduction of at least £800 (but see next comment) or all the issues corrected, and even then it wouldn't be a "bargain", just the right price.
Don't know for sure, but i suspect it should have had one service, or one is due,
the wheel nut may be more of a problem than you think (otherwise the light-fingered would be having a field day), and check the price of the CD - it might make your eyes water.
Easier perhaps to look for another ?, as others have said, there must be more out there.
Trade Sales - plamet78
As I said earlier, he said the wheel nut will be supplied, so I'm going to price one up from Vauxhall and go armed with that for a discount if it is not there when I come to collect. I definitely want the warranty to be good or I will walk away. I'm prepared to accept the other bits as missing and source them separately (most are available at not too much on eBay - I might even get the original stolen ones back, who knows?).

I think the car is a good price for an Elite spec model. There are zillions of 08 plate SRi and Design spec vehicles about at around the same price, but the Elite is harder to find.

Darren.
Trade Sales - Alanovich
OP, you said the number plates have the details of the supplying dealer on them. I just bought a car from a similar supermarket, where they also said the car had no service history. A quick telephone call to the supplying dealer confirmed they had a full and correct service history on thier computers. Maybe you could try the same. Once I've collected my car, I'll ask the original dealer to send me a print out.
Trade Sales - Altea Ego
Darren

you put a post on here asking for advice. The majority of the advice is "this one is going to be hastle and there are plenty of others out there that are not" yet you are trying to convince yourself to buy it.

why? you had your doubts thats why you posted on here. listen to your doubts.


Trade Sales - plamet78
So long as the manufacturer's warranty is in place, I still think it is a good deal, even with the missing bits (and to be fair, they may yet come up with some of them before collection is due on Friday). As I said, there are no end of lower spec Vectras about at the moment, but the top of the line Elite is much rarer, especially at this price.

At a worse case I'm going to be missing (with price to source on eBay in brackets):

User and audio manual set (£10)
Rear load cover (£50)
SatNav CD-ROM (£50)
spare key (£??? from Vauxhall)

So even if the key is £100, that's just over £200 to get it all sorted out. They actually knocked £200 off the original price of this car for me so it will come in at around £8400 with the extras bought.

Darren.
Trade Sales - Dynamic Dave
User and audio manual set (£10)
SatNav CD-ROM (£50)
spare key (£??? from Vauxhall)


User manual is free from Vauxhalls website:

tinyurl.com/c43kra

And here's a free user manual for the satnav. English pages start from page 68.

www.put-schelper.de/images/CD70Navi1_anleitung.pdf

Shop around and be patient on ebay for the nav CD. I paid £33 for mine. Be aware that there are many illegal copies on ebay though. Genuine ones from Navtec cost something like £105.

A replacement key will cost you anything from £60 to £100. I don't know whay the price varies so much from dealer to dealer.
Trade Sales - Dynamic Dave
As I said earlier he said the wheel nut will be supplied so I'm going
to price one up from Vauxhall and go armed with that


£26.91 for a complete kit.

tinyurl.com/asrre2 (links to Vauxhall's website)
Trade Sales - dnc1781
..............Scroll down to read the customer reviews of the Vauxhall Locking Wheel Bolts!
Trade Sales - Dynamic Dave
Never had a problem with them myself. I suspect some of it is down to heavy handed abuse at tyre garages. They're only meant to be used in conjunction with hand wheel braces. If a windy gun is used it can knock the hell out of them and cause damage.
Trade Sales - plamet78
Many thanks for that info Dave. I've just got off the phone to my local (Lincoln) Vauxhall dealer about the key actually and he quoted £80-£100 depending on whether I have the key number or not.

Darren.
Trade Sales - MVP
A friend of mine bought a brand new Vectra 1.9 petrol with plenty of toys (sorry, don't know exact model), paid extra for paintwork & interior protection + parking sensors for £9,500 OTR

Save yourself the hastle

MVP
Trade Sales - ifithelps
During my brief car selling career in the 1980s, I'm sure it was illegal to supply a car without a handbook.

Think this applied to both new and used.

If so, the dealer should at least download and print the free one for the customer.

Edited by ifithelps on 16/02/2009 at 11:38

Trade Sales - plamet78
MVP - there are lots of brand new 1.9 turbo diesel Vectras around in Exclusive trim for about £10K at the moment. Exclusiv has plenty of nice bits of kit on it, but I really fancy the leather seats and the built in SatNav on the Elite.
Trade Sales - plamet78
Well so long as they can assure me of the manufacturer's warranty being in place, I'm going to go for it I think.

I'll post back on Friday after I collect it with details of which of the missing parts they managed to come up with.

Darren.
Trade Sales - rtj70
So you have decided to ignore advice on the car. Your choice.

You could get a new un-registered Vectra C for a little more but choose to go for one more than one a year old. So get less than 2 years warranty vs 3. Again your choice.

You have the car you want in mind so good luck with the new car.

Edited by rtj70 on 16/02/2009 at 20:17

Trade Sales - jbif
Clue is in the fisrt post. The question asked by the OP was:
"so do you think I would be better off insisting that all the missing parts are provided first, or just accept I'm getting the car at a good price and live without them?"

People who have made up their mind about a car/house/stuff usually are not looking for negative comments about their choice, and will rightly ignore such comments. They may however take on board any reinforcing general comments that give them a warm feeling about their choice even though the question asked was a specific one.

plamet78: hope your deal goes OK on the day, and I wish you many thousands of enjoyable miles in your nearly-new Elite.

Trade Sales - rtj70
So the thread was pretty pointless. He could get an 58 plate (soon 09 plate) for a little more but not an Elite.

If he wanted re-assurance then was a motoring forum the right place to post? Some suggested not using Trade Sales etc but still ignored. Lets us hope the car is fine and he doesn't need to wheel nut key before he gets to the VX garage :-)

Rob

Edited by rtj70 on 17/02/2009 at 00:22

Trade Sales - SpamCan61 {P}
I did a quick Autotrader search last night , Vectra Elite 2.2 < 2years old <20K; there were about 12 cars nationwide, starting from about 8.5K; so not a lot of choice, and the OP's price seems reasonable. I know that wasn't the question, just answering those saying " there's plenty more fish in the sea"
Trade Sales - ifithelps
A few estate autos on at about £8,700 - they'd proably take a few hundred less than that.

The OP's car was on at £8,200 and I think he's bartered them down a bit.

So, for all its 'faults', his car looks spot on the money bordering on cheap at under £8,000.



Trade Sales - plamet78
It was actually on at £8399 and they came down to £8199. Not a big drop, but I wasn't expecting to get anything. So even if I do have to buy this missing bits at about £200, I'm still well under £8500. The cheapest others, same age and mileage, I could find were at Motorpoint at £8999.

Darren.
Trade Sales - TheOilBurner
Darren, looking at what's on Autotrader and given what you're missing, I think you've got a fair deal. Don't let the cynics get you down...

Enjoy your Vectra! :)
Trade Sales - rtj70
And don't be disappointed in the silly light and indicator stalks on the Vectra C. Takes a little bit of time to get used to them.
Trade Sales - smokie
I actually miss the Veccy indicators. They're good once you get used to them! :-)
Trade Sales - Alby Back
I'm still not sure. I still alternate my usage of my Mondeo Ghia X diesel estate and my Signum Design 2.2 petrol. Can't love the VX indicators I'm afraid.

I would quite like my Mondeo but fitted with the 2.2 direct petrol engine from my Vauxhall but that's just being greedy I suppose.
Trade Sales - smokie
Hmmm - I think I preferred the 3.2 Vectra engine (& semi-auto gearbox) to the 2.5 Mondeo and 6 speed manual, but I'm gradually getting used to it. Onn paper they have similar performance, but the Vectra felt a lot quicker. I think the Ford does it in a more refined way.
Trade Sales - ifithelps
Hired a fairly basic Fiesta and you could set how many flashes the 'lane change' function gave.
Trade Sales - plamet78
Just a quick update on this in case anyone was following it.

I went to collect the car today and it was a bit of a mixed bag.

Plus points: the follow parts that I was worried about were all present: spare key, locking wheel nut key, user manual, audio manual, service book.

The rear compartment cover was missing, but after I asked they pulled one out of another Vectra Estate and gave me it. The SatNav CD was still missing and they said they didn't have one. I've since sourced one on eBay for £50.

The car's former owner turns out to have been Hertz, so it was a daily rental.

Finally, the biggie - it was over a year before the first service was done, so I thought we were in trouble with the warranty. The service manager at Trade Sales said it wasn't an issue as Vauxhall are very flexible on this. That sounded a bit fishy to me so I rang Vauxhall customer care and asked them, and I was very surprised when they confirmed it, in almost the exact same words and said the balance of the warranty (another 18 months) would still be good.


Darren.
Trade Sales - rtj70
Darren looks like a result to me. Not sure I'd worry too much about it being an ex-Hire car. The price probably reflected that (they will have known) and it's under warranty still.

I would get the late service being okay in writing. I assume you called on your mobile to Vauxhall to check service being late. But get it in writing just in case.

Surprise it was a hire car for that long though.

Enjoy.

Edited by rtj70 on 20/02/2009 at 21:47

Trade Sales - gordonbennet
Good result there, well done, it was probably only used for 3 to 6 months and then sat at the vx compound till sold to trade sales.

Vauxhall sell thousands of their cars to rental companies and fleets where they may well sit for months after a brief use, if vx played funny on the time lapse of first services, they'd soon have no customers as their used values would plummet.

Methinks you have a bargain there.
Trade Sales - ifithelps
The dealer came up with all the missing bits except the SatNav disc, not ideal but acceptable for a 'cash and carry' operation.

Don't think this spec Vectra could have been obtained any cheaper elsewhere, so I agree the OP has got a good result.
Trade Sales - plamet78
Nice to hear those confirmations guys. So far I've only driven it back from Slough to Lincoln but I'm very pleased with it. It even had a quarter tank of fuel in it and they had given it a full valet when I collected it.

Regarding the comment about it being sat with Vx for a while after limited daily rental use, that could well be the case. I had previously checked the car on the DVLA website and that indicated that it had not been taxed since August lat year.

Darren.
Trade Sales - Pat L
Looks like a good overall result for you, planet. I hope you enjoy the car. Perhaps an early service at Vx would be a good idea and should identify any warranty or recall issues (as the car may not have been used for a while).

I can't help but wonder if the bits they 'found' would have been present on collection if you hadn't made a fuss beforehand! I dread to think how some of these places operate.
Trade Sales - Marc
Sounds like you did OK in the end. It's a very nice spec, the Elite. Enjoy your new car.

Is the car on "ecoflex" servicing? If so, that may explain the time gap on the servicing. On my 53 plate Vectra it is :

Petrol :
20k or
2 years or
service light

Diesel :
30k or
2 years or
service light

Whichever comes first. ecoflex servicing was a USP on the Vectra C when it was launched (presumably to attract the fleets). I have a sneaking suspicion Vauxhall phased it out though - not sure when.
Trade Sales - Dynamic Dave
Is the car on "ecoflex" servicing?
I have a sneaking suspicion Vauxhall phased it out though - not sure when.


Yes, I'm pretty sure its been phased out. My July 06 registered Vectra Elite isn't on the ecoflex service interval. My previous Jan 04 registered Vectra was on the ecoflex, but I got the garage to change it over to fixed term intervals.
Trade Sales - plamet78
Yes, from the service book it looks like ecoflex is no more. It's pretty much an interim service after 1 year or 20,000 miles (whichever comes first) and then a major service after either another year or another 20,000 and so on.

Good idea about getting a pukka service done by Vx in the near future I think.

Darren.
Trade Sales - Peter C
Ex daily rentals are often left in compounds for months before sale so the battery is often the first thing to pack up. I got an ex rental Astra 12 years ago and that happened. No serious costs since after 140,000 miles!
Trade Sales - plamet78
The battery had certainly been either disconnected or flat at some stage. The built in SatNav had reset and reverted to its default German language. I didn't have the Language disk with me to change it, so I had a stern German female voice guiding/ordering me home from Slough last Friday.

The SatNav knows about traffic queues somehow and when it warns you in German I swear it shouts "Achtung!"

Darren.
Trade Sales - smokie
"stern German female voice guiding/ordering me "

Maybe it used to be Max Moseley's car...
Trade Sales - ifithelps
....German voice ordering me home from Slough....

Even the Germans want out of the place - Betjeman might have been amused.

Slight thread drift, but I was sat in a Ford Kuga yesterday equipped with Ford Voice control.

I tried to teach her to swear, but she was having none of it.