Diesel Pump Gone - How To Get It Fixed Cheaper - andy24
Hi everyone,

I thought best to give everyone a full description of my problem and what to do to get it fixed cheaply

Having read so much about this common diesel pump problem it was no wonder after hitting shy of 100k my car started to play up.

People have suggested that you can get about 10k out off the car until it dies...with me try 100 miles.

It all started last week when the car started to cut out after starting from cold, two or three minutes into my journey once the car was warm everything was fine.

One week later and im not able to start car, so much for 10k miles.

My next step was to establish exactly how much this problem was going to cost to have put right, bearing in mind i did have some idea having read what others have said.

I contacted my local mazda where they quoted me £1200 + vat for recon.
I then phoned a diesel specialist in Coventry who quoted, £50+vat for diagnostics, then £270+vat for the removal and reinstallment of the pump. The pump once out would then be sent to Feather Diesel in Halifax to have it reconditioned and that little beauty would cost a cool £470+vat. All in all not much change out of grand, ouch!

I decided to contact feather diesel directly myself just to check the price etc quoted by the diesel specialist in coventry. Feather's confirmed the price, for a garage to send the pump to them for reconditioning would cost £470+vat.

I spoke to a guy called Mike at feathers who said, why not drive the car down to Halifax that way i would save the diagnostic charge plus the charge for taking the pump out and then reinstalling it. He said if i could find out the diesel pump product number he would be able to tell me if the pump was the old one or the new one. The old one can be fixed without the pump being taken out whereas the new style pump would need to be removed from the engine to be fixed. Old pump style would cost £250+vat to be fixed, whereas the new pump for repair would cost £670+vat. I phoned Mazda, gave them my registration number and they gave me the diesel pump product number. I then phoned Mike back who thankful told me my pump was in fact the old style which meant the pump could be fixed without it being removed...£250+vat get in there.

He then said he knows exactly whats wrong with the pump and it would be a faulty component called the suction valve.

I asked Mike how many of these does he have to repair and his repsonse was alarming. At one point it was 60 pumps a week. Amazing how mazda still refuse to except there was a problem with the pumps. Most pumps would fail outside of the warranty meaning Mazda rarly had to cough up.

I travel to Feathers in the moring to have this work carried out so i will reply back and let you all know how i get on.

IF SOMEONE CALLED DIESELDAZ READS THIS CAN YOU GET IN TOUCH WITH ME BECAUSE YOUR THE ONLY PERSON I HAVE BEEN ABLE TO FIND WHO HAS HAD THE SAME PROBLEM AS ME WITH REGARDS TOO A MAZDA 6 CHUCKING OUT LOADS OF SMOKE WHEN PARKED FACING DOWNWARDS, I WAS LOOKING FORWARD TOO YOUR REPLY AS TO WHAT WAS THE PROBLEM. IF ANYBODY KNOWS DIESELDAZ LET HIM KNOW
My email address: andrew.2.parsons 'at' bt.com

{Volume in subject header lowered}

Edited by Dynamic Dave on 24/11/2008 at 18:37

Diesel Pump Gone - How To Get It Fixed Cheaper - andy24
As promised my day out at Feathers Diesels.

I set out at 4:30am. My car started after a few attempts and so i made my way to Halifax.
I got 2 miles from the garage when the car cut out at a roundabout. Thankfully the roads were dead so after 2 or 3 minutes my car started and thankfully I made my way to the garage without another hick up.

I arrived at 6:45am, where they took my car and within 1 hour my car was done.
They estimated it could take between 2 and 5 hours, so an hour was a proper bonus.
After a brief conversation with there technicians i made my way to the counter to pay a horrible sized bill (£300) but to be fair a bill i snapped at when original quoted £900.
Mike was tapping away on his keyboard when he said,
"that will be £194 please" YOU BEAUTY £100 OFF. Not sure why it worked out £100 less than quoted but i wasnt going to question it.

All in all a very good day. Original quoted £1200 by Mazda. Made some phone calls to local diesel specialist and got the quote down too £900 which i was still crying at. I investigated further by speaking to a mazda mechanic who told me about feathers. After speaking to feathers i decided it was well worth the journey to Halifax, this saved me in total £704 (cheapest quote was £900)
TOTAL OUTCOME £194

www.feather-diesel.co.uk/
Tel: 01422 387800

Thank You Feathers and Mike

AndyP
Diesel Pump Gone - How To Get It Fixed Cheaper - AndyT
Good to hear. It probably cost a bit less than quoted because the labour time was less.
The nagging question...how long now do you think you will keep the car for?
Diesel Pump Gone - How To Get It Fixed Cheaper - motorprop
good result for you , glad to hear

is there anybody else like Feathers a bit further South ?
Diesel Pump Gone - How To Get It Fixed Cheaper - andy24
To be fair, the car has been pretty sound whilst i have owned it. The car had a lot changed on it before i purchased it. All the work was acrried out by Mazda, things like Gear box was replaced, fly wheel, suspension and other stuff, so all in all the heavy your pocket stuff has been done.

The car has now hit the 100k mark and providing i dont get anymore problems i will continue to drive my nice mazda 6. The problem i have is i have the top spec mazda 6, full leather, sat nav etc etc etc. The car is very comfy to drive but to afford the same again on the new shape is like having a small mortgage. I may try and hit 200k in my car and really nail it into the ground.

AndyP
Diesel Pump Gone - How To Get It Fixed Cheaper - andy24
motorprop:

From my research and speaking to that guy from Mazda and feathers it would suggest that Mazda only deal with this one company to fix this pump problem. Apparently the parts are only made by mazda and are only shipped out to one company...feathers.

I have to be honest the garage was sparkling clean. They had and im not joking here, hundreds of certificates in the customer waiting room, this room was massive.

Another nice touch, i was offered a nice brew on arrival and the chance to have a breakfast, the breakfast i had to pay if i wanted it, nevertheless the whole outcome was very pleasant.

Main people have travelled from various parts of the country, isle of man, scotland, london etc to have there pumps fixed because of the savings involved. £700 was my saving, so a two hour journey and £30 in fuel is a no brainer for me.

I hope my little story helps people save money. Piecing various stories together is very hard so my aim for people was simple, GIVE A DETAILED OUTCOME.

Have fun and any more questions just get in touch

AndyP - Coventry
Diesel Pump Gone - How To Get It Fixed Cheaper - Soupytwist
Looking at the newsletters on their website it looks like they've got a mobile vehicle technician working in Oxford and a diesel diagnostic centre in Daventry.
Diesel Pump Gone - How To Get It Fixed Cheaper - andy24
thats sounds spot on. Dont see why a mobile mechanic couldnt fix a diesel pump. Like i said before though, the old pumps can be fixed without the pump being removed but the new pumps do require complete removal for repair. Apparently this is a monster job because the camshaft, cam belt and all the other crap around that area has to come out to get to the pump, hence why i was quoted £670 if it was a new pump that required repair.

AndyP

Edited by andy24 on 26/11/2008 at 20:21

Diesel Pump Gone - How To Get It Fixed Cheaper - Billy73

Andy

Just read this thread and you've given me a lot of hope, even if i do have to drive over to england !

Can i ask what year and month your car is, mine is sept 03 so i'm wondering would mine fall into the early category that's easier to fix ?
Diesel Pump Gone - How To Get It Fixed Cheaper - Rattle
Maybe Honestjohn could look into which model years have the old style pump and include this on the CBC?
Diesel Pump Gone - How To Get It Fixed Cheaper - andy24
Hi mate i only just checked my thread and it would seem im a good month out of date but nevertheless. My car is sep 04 i believe. Not sure what year etc these old pumps and new pumps were fitted my guess is, cause mine is the old one yours would probably be the old one too.

I phoned mazda and they gave me my pump model number and i then quoted that to feathers and they told me my pump was indeed the old one. Anymore problems or questions just drop me an email to andrew.2.parsons@bt.com
Diesel Pump Gone - How To Get It Fixed Cheaper - MazdaStuff
I know this thread is old but I found it whilst sorting this problem out with my Mazda 6 diesel pump and thought I'd add some info. I can get my hands on the genuine Denso overhaul kit to fix this problem with the fuel pump. It's a lot better than getting the whole pump refurbed by Mazda and in most cases any mechanic or mechanically minded person can replace it in about 15 minutes.

PM me for more info.

Justin
Diesel Pump Gone - How To Get It Fixed Cheaper - mickmick
Justin,

my mazda 6 d is now having idling problems from cold, even cutting out when driving and it hasnt reached running temp

its a 54 plate, will this kit of yours be suitable for my problem?

Mick
Diesel Pump Gone - How To Get It Fixed Cheaper - Yard3uk

I've just hit this problem while visiting my office near Leatherhead, (i live near Northampton) so a long way from Feathers in Halifax and changed very quickly from intermittent to dead, called the local Mazda dealer and very helpful since they couln't fit me in for 2 days, they suggested as not showing any warning lights best to try a diesel specialist and gave me the details for SAS Guildford www.sasguildford.co.uk 01483 579665.

The good news is they diagnosed the valve being the problem rather than the entire pump, the bad news is 1 weeks backorder, but the impression is that would be the case from a Mazda dealer as well and they may have changed the whole pump being about £1000 from some of the forums, mines about half that at £500 estimated. Hopefully only a week to wait, or less!!

Mines an 04 TS with 126K miles

Diesel Pump Gone - How To Get It Fixed Cheaper - MrTheSpoon

I have a 56 reg Sakata model with <90k miles. I bought it from car giant back in November and made sure the service history included a cam belt change.

A week ago it started the rev problem and cutting out when starting, so I contacted my AA warranty and they sent me to a local garage. £831 to remove the pump, send it to Feathers, get it fixed and then reinstall it. My warranty covers the first £500. 381 is still a lot but I gritted my teeth and told them to go ahead.

I was just phoned and my garage tells me because they removed the cam belt, refitting it will result in the high chance of the belt stretching and breaking (and this won't be covered by the warranty) so they recommend a new belt. That's a further £96

Why didn't they tell me this at the start? Or after they'd open the bonnet but before they removed the belt?

Very annoying. My car is there in pieces and I'm being forced to pay nearly another hundred quid above the original quote to replace a cam belt that's only done about 5k miles.

I know I'm basically going to have to tell him to install a new cam belt. I've owned a car previously in which the cam belt snapped and trashed the engine. Don't want to risk it again.

Will post again with the garage's excuse for not telling me about the cam belt change in the first place.

Diesel Pump Gone - How To Get It Fixed Cheaper - MrTheSpoon

Basically he thought the pump could be removed without removing the cam belt as on many other cars but once he found the cam belt was in the way, he checked how old the car was and decided it was due a cam belt change so he'd be doing me a favour (even though the service history shows it had a cam belt change recently).

Oh well, at least the car should be fixed and ready by end of tomorrow.....

Buying a brand new car with an all inclusive warranty doesn't look like such the rip off anymore. Not that I could afford that.....

Diesel Pump Gone - How To Get It Fixed Cheaper - sandy56

Im sorry to hear of all these costly problems.

I thank my lucky stars I bought a petrol car when I changed last year.

Diesel Pump Gone - How To Get It Fixed Cheaper - Polle

Hi - I have got this same problem of the engine cutting out, mainly when cold but also when warm.

Looking into this issue I took it down to the local garage who gave the fuel system a flush, new filters. That did not fix it, but did cost 200 quid. Then had a look on the web and found this Suction control valve (SCV) issue. Mentioned this to the local garage who then spoke to their preferred diesel specialist - Message came back from them that a new SCV might solve it for about 1 month but then the same problem would come back.

Then decided to take it to Mazda main dealer to see what they would say - Fuel pump needed changing, new pump 2300 quid, reconditioned 1200 quid. And I got charged 50 quid for diagnostics.......

So now I have booked it in to go to Feathers in Halifax next week, lets see what they say - When making the appointment they were well aware of this being a common fault in Mazdas, bill is estimated to be approx 300 quid.

Complained to Mazda about this, just got the generic response of out of warrenty, parts fail etc and they would do nothing about it.

I had a BMW 320i but when my Family owed from new Mazda 6 2.0 (136ps) diesel came up for sale I bought it as it was low mileage and had a carefull driver, and not to mention Mazdas are meant to be reliable. This has turned into the most unreliable car I have ever owned.

Will let you know how I go on at feathers

Polle

Diesel Pump Gone - How To Get It Fixed Cheaper - mja64

Hi

First and probably only post on here but I thought I'd better post and maybe save someone some money!

Mazda 6 TS2 2004 turbo diesel

I had the same symptoms of bad idle and often cutting out at junctions, phoned around and was told by one garage that he knew what the problem was without seeing the car "the valve on the fuel pump" and it would be £350 all in.

Having read a few forums it sounded like the required part was the "suction control valve" on the fuel pump. I then found that these were supplied by TT automotive of Loughborough 01509 633300

Spoke to a helpful chap there who asked the year and if it was a turbo and said the part I needed was 294009-0120 , total cost £177.53 next day delivery.

Fitted in about 15 mins, the only fiddly part is getting the lower allen screw out and the electrical connection off. bit of advice leave the connection on and remove it once the screws are out. On fitting, fit the O ring into the pump before fitting the valve.

Idle is now back to normal and car runs fine, hope this saves someone some money!

Diesel Pump Gone - How To Get It Fixed Cheaper - Jetjockey

Hello, and a big thanks to all for the information above re the SCV.

Based on this info I took a gamble and paid £500 for a 2004 Mazda 6 diesel TS. The owner had just scrapped it due to a diagnosis of a b*****ed Diesel pump and injectors. He was quoted circa £3000 for repairs. Needles to say, the car is only just worth that (maybe), despite being in very good condition.

Symptoms on starting (when you could start it) were clattering, rough idling, stalling, and generally peculiar noises (non diesel detonation like).

One £160 SCV later (sourced from TT Automotive) and a change of Cambelt oil and all filters, and the vehicle is running like a watch. There is no question that the SCV was the cause of the trouble. Once fitted the vehicle was transformed and ran perfectly. I assume that this valve governs the amount of diesel fed to the high pressure pump??

TT Automotive informed me that they are selling about 100 of these SCV per month! It is obvious that Mazda have a huge problem with this but are not admitting it. Has anybody had any success with reclaiming repair costs??

Diesel Pump Gone - How To Get It Fixed Cheaper - bathtub tom

Congratulations. You took the gamble and it paid off, however it might not have!

I wonder how often you could pick these up cheap and lose out?

Do you think their prices might go up now you've posted this?

Diesel Pump Gone - How To Get It Fixed Cheaper - Jetjockey

Not quite such a gamble. Got a mate to plug in his diagnostic kit before parting with the cash. On occasion (when it started) you could see the rail pressure rising instantly whilst cranking. Pulled off the bleed pipes to check for out of spec/balance bleed back test. Obviously nowt wrong with the pump or injectors. When the rough idling occured the rail pressure could be seen dropping and then returning to normal. When the vehicle did run, it ran without any smoke (black or otherwise) so no problems with MAF sensors and the like. The diesel filter had been changed and fuel was flowing freely. There were no signs of broken wiring or corroded connectors. The cam belt was intact. It was obvious that the garage (very busy) had missed something simple.

I spend some of my time solving problems on vehicles that garages cannot fix. I have repaired many with nothing more than jumped cam belts or broken wiring, after garages have diagnosed faulty ECU's and the like at a significant cost. The latest was a BMW with idling problems. Two garages gave up on it. It was a petrol but the lady owner was too embarrased to admit she had put some diesel in it. Funny that.

Unfortunately, I don't think this will do much for the second hand prices of Mazda 6's. The cars have too many other huge problems. Gearboxes disintegrate, Big ends suddenly disintegrate (possibly due lack of servicing). The component costs are a joke and cannot be justified. Mazda customer service is non existant.

I'll either sell it at a profit, or run it between Cardiff and Manchester till it gives up the ghost. It was just too good to turn down at the price.

Diesel Pump Gone - How To Get It Fixed Cheaper - Jetjockey

Oh

And don't forget the siezed turbos, rising oil levels, runaway engines, airbag lights, handbrake problems, the list goes on.

This car does not have a good reputation unfortunately. I believe I am lucky enough to have one without the DPF and rising oil problems. I also took the precaution of flushing the engine and draining it completely, before finally filling it with fully synthetic oil. Hopefully this will avoid the big end problems (fingers crossed). I changed the cam belt for a new Gates version and fixed various niggling prolems with the calipers etc, etc.

It is serving me running up and down the motorway at the moment. If it all goes sour I will probably leave it at the local scrap yard. For what I paid it has already more than served it's purpose. My next door neighbour wants to buy it but that would be a recipe for disaster. I can see the possible fall out now. I have a little Peugeot 106 diesel standing by to step in when the Mazda dies. Far more reliable and economical, but a darn sight less comfortable sadly.

Diesel Pump Gone - How To Get It Fixed Cheaper - Polle

just to let you know that the trip to Feathers was a success, they replaced the SCV and the car has not cut out since. Was chatting to one of the mechanics and they have had loads of Mazdas in for this.

Took a few hours and cost about £350.

Do not know how Mazda can get away with not doing a re-call on this, surely it has to be dangerous if the engine just cuts out, and there is clearly lots of people having this problem. Jokers.

Diesel Pump Gone - How To Get It Fixed Cheaper - tonygem

Hello , just a quick message regarding the overhaul kit , where when & how much ??? i've just spent the last 12 months & a shedload of money getting well and truly shafted by all & sundry and have reached the point of no return , its ashame because i actually like my mazda , any info much appreciated thanks in advance.....