Right,
5 months ago, yes that's right back in April/May I took my car in for a service to a Mazda dealer, this dealer was 20 miles away and selected because they were the cheapest in the area.
All good, they advised that the car had a rust problem which was common with these cars, a simple warranty repair should do the trick. They offered to fix it, but I declined thinking my local dealer will do the job to save the hassle of traveling.
Took the car into local dealer a week or so later, they need authorization from Mazda, guy took photos and said he will ring me.
Few weeks later I go on holiday, I am fairly busy so forget to chase things up, which I shouldnt be doing in the first place.
Return from holiday wondering about the car, go to see them in mid July, they say your work should be authorized by 18th August - we are very busy sir!
A week before the job, dealer calls and says Mazda aren't happy with the photos (this is almost 3 months after they have been taken) asking to bring the car in for new photos.
Car gets new photos in August. Early September I give Mazda UK a call, saying that I am being messed about. They send me a letter saying 10 days. Today is the last day, ring them up and get told to wait until Friday, the dealer should call you and arrange a date to be booked in, I am sick of this and just want away from my local dealer and take to the dealer 20 miles away that were good to me at service time.
"I'm sorry sir, you cannot take your car to the other dealer, if you do wish to do that, we have to start the whole process again"
This involves the whole taking photos for authorization on the same body repairs again, rather than just handing the case over to the other dealer.
Also my local dealer will farm the work out to some dodgy accident repair centre. What a joke.
Does anyone have any advice on how to resolve this easily?
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Sounds as silly when my Mondeo has rusting doors. Took it to the local dealer and they send me to their bodyshop. Photos taken but due to a file size restriction on emails imposed by their HQ they cannot send them :-)
Then I chase and still they cannot send? I ask why not post a disk or print out the pictures but no the process is send via email. Later I try to chase them along via the lease company and they say take elsewhere. Then because the lease company never paid the 20 quid per year body check then Ford wouldn't do anything anyway! Warranty void.
Which is why I left photos in the car of the panels before it could have gone to auction!
Best of luck with your case. I think I'd stick with the current dealer and when work approved try to get it transferred somewhere better.
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