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Wed 23 Apr 2008 11:13

Help Second Hand Car Dealer - Chris&Suzanne

Please Help

7 months ago I purchased a Merc from a second hand car dealer, after about one month the car stated to have problems. I took the car back to the dealer to the dealer and they fixed it under the one year warrant I had when I purchased it. After a short while the problem came back "something to do with the fuel pump" anyway 7 months later they have had the car back in about 5 times and the problem is still there in toal I have been without the car for about one month. Can I have my money fully refunded or part? What is the best way to do this?

Many thanks

Chris

{Duplicate posts deleted}

Edited by Dynamic Dave on 23/04/2008 at 11:17

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Wed 23 Apr 2008 11:25

Help Second Hand Car Dealer - Armitage Shanks {p}

A lot is revealed here

www.honestjohn.co.uk/faq/faq.htm?id=43

Edited by Armitage Shanks {p} on 23/04/2008 at 11:25

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Wed 23 Apr 2008 11:31

Help Second Hand Car Dealer - Chris&Suzanne

Thank you for this, I have looked at this info before but wasnt sure what I was entitled to?

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Wed 23 Apr 2008 13:22

Help Second Hand Car Dealer - Mapmaker

How old is it and what did it cost you?

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Wed 23 Apr 2008 13:41

Help Second Hand Car Dealer - Chris&Suzanne

s reg £6500

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Wed 23 Apr 2008 14:32

Help Second Hand Car Dealer - jbif

Thank you for this, I have looked at this info before but wasnt sure what I was entitled to?

Tell me than how did you find the information from some of the links given in
www.honestjohn.co.uk/faq/faq.htm?id=43 ?

I ask because I know that some of those links which are really relevant are actually dead!

:-) [ If you reply to this question, then I will be happy to steer you in the right direction ]. :-)

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Wed 23 Apr 2008 14:47

Help Second Hand Car Dealer - niceguyeddy

Before going legal have you spoke to the dealer owner about all these problems?

What type of dealer are they i.e. Main dealer or just a general used car dealer.

With this type of thing its better to use legal as a last resort.

Would they consider swapping the car for another one ?

I know you have legal rights (jbif is able to point you in right direction) but coming to an amicable arrangement is quicker ... less stressful and easier on the pocket.

Can I suggest you have an RAC inspection done on the car (costs about £165 I think)

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