Roof leaking despite Warranty repair - where now ? - 1970badgirl
Hi I brought my new Colt CZC at the end of last year but have encountered so many problems with mitsubishi. My car has a water leak from the roof and has been in for repair twice (the second time they had my car for 4 wks and it had to be transported to Head Office to be fixed). However when I washed my car last week and was rinsing it, again water dripped through. It has to go back for the 3rd time. I have had such a battle on my hands with Mitsubishi, not returning my calls etc and not caring - customer care is appauling.

Has anyone else experienced this problem with their car leaking or advise me what to do as I am pulling my hair out! I love this car but the problems have taken the shine of having a nice new car taken away and never again shall I buy a Mitsubishi - I wouldnt recommend them to my worst enemy!!!

Avoid them!!

Edited by Pugugly on 06/04/2008 at 18:41

COLT CZC - ROOF LEAK - Optimist
Can't you reject the car and walk away?
COLT CZC - ROOF LEAK - 1970badgirl
I sent a recorded delivery letter to them stating i was rejecting the car but they said becuase it the car was now fixed and nothing was wrong with it then i could not reject the car. However i didnt realise then that it wasnt fixed as it hadn't leaked when it rained. I only noticed it leaking again when i washed it a few days ago. However I did contact Honest John regarding the matter who replied :-

"From the date of buying it, if the supplier cannot fix the faults
after 3 attempts you have 6 months to reject it."


Another battle I had on my hands was when it came back (after 4 wks) it had damaged paintwork was certainly wasnt there when I dropped the car off. Another battle on my hands !!

Should have kept my VW !!!

COLT CZC - ROOF LEAK - welshlad
picked up my CZC on friday with no problems at all even washed it today because of the salt off the roads and no leaks at all
COLT CZC - ROOF LEAK - 1970badgirl
Hi Welshlad Im glad your car is ok. Keep an eye on it though. Sometimes when I drive over a bumpy road I hear the roof rattling a little and am therefore wondering whether that is causing the roof to come out of alignment - will mention it next week when I take it into them.

Let me know if you have any problems - I really hope you dont.

I think I'm just unlucky!!
COLT CZC - ROOF LEAK - welshlad
just a thought are the roof catches loose it could be that they are not tight enough to pull the roof enough to maintain a seal if the workshop has just replaced the seals then that could be why its still leaking, i would have thought that any misalignment of the roof would be visible with the roof closed

Edited by welshlad on 06/04/2008 at 21:50

COLT CZC - ROOF LEAK - 1970badgirl
Nothing visible at all but I will put it to them!! I suppose water can get through the slightest gap which is not visible to the eye. Such a pain. Spoils having a nice car. Always leaks on the passenger side though - maybe it will be 3rd time lucky !! - will have to wait and see - keep you posted - goodness knows when though - they dont rush with these repairs!
COLT CZC - ROOF LEAK - Morris Ox
Youv'e got a couple or three choices here, badgirl.

1) Have you got a legal friend who can help you draft a leter rejecting the car with the appropriate phrases that signifiy to Mitsubishi that they haven't got anywhere to go except a refund?

2) If not, try the Citizens Advice Bureau, which will probably have standard advice on rejection of consumer goods.

3) If you're financially up to it, get a lawyer involved and threaten the garage from which you bought the car legal action.

Somebody somewhere at Mitsubishi needs to wake up here. It isn't just your car that's leaking - it's a car company's entire reputation.
COLT CZC - ROOF LEAK - 1970badgirl
Yes your absolutely right - I put in my letters that I would go to Watchdog and the press but they didnt seem to give a damn. Also said I will be in touch with my solicitor which I will if they dont pull their finger out.

Been in touch with Trading Standards - they advised me with my letters I wrote to them .... under the sale of goods act etc...... and have now advised me to have an independant specialist inspect it - dont' really know where to start on this one - I thought Mitsubishi were specialists - although I've learnt that they only specialise in getting money out of people and being very poor at communication and not giving a damn about peoples feelings, to say the very least!!!! Won't go on as I get so mad when I think about it - so many sleepless nights over all this.

Will see what happens this time - thanks for all your good advice everyone.
COLT CZC - ROOF LEAK - Optimist
As I understand it the importance of six months is that up to that point they (the dealer) have to prove the car's ok. After that you've to prove it's not.

From what you've said you should probably return the car and the keys to the dealership for the attention of the dealer principal with a letter explaining the position and requesting your money back.

Roof leaking despite Warranty repair - where now ? - barney100
So why do they keep telling us Japanese cars are so reliable? This does not seem a good advert.
Roof leaking despite Warranty repair - where now ? - nick
I think the cabrios are made by Pininfarina in Italy, maybe that's why. :-)
Roof leaking despite Warranty repair - where now ? - Bill Payer
..and Mitsubishi are really not good. We have a Colt 5dr and I'm very unhappy with the dealer service and Mitsubishi UK (actually The Colt Car Company) didn't seem in the slightest bit interested.
I said I'd put a complaint in writing to them and they told me not to bother.

I think the car is pretty good (for the price) but Mitsubishi need to get a grip on their UK agent and the network.
Roof leaking despite Warranty repair - where now ? - Optimist
I said I'd put a complaint in writing to them and they told me not
to bother.


If they can put you off writing they save themselves a problem. If you persist and write, at some point they have to deal with it. It's a real pain but persistence does pay off if your blood pressure can stand it.
Roof leaking despite Warranty repair - where now ? - Bill Payer
If you persist and write at some point they have to deal with it.


No they don't - they can just ignore it, or write back with a useless reply.
Roof leaking despite Warranty repair - where now ? - Optimist
Not trying to teach an elderly female relative etc.... Most businesses (it seems to me) don't or won't do anything till you've written to them three times. The more useless the replies are, the more in the end you can make them look bad. It treally is a matter of how much is involved and how much you're prepared to stress yourself, I think. If it's not worth it you might as well forget it.
Roof leaking despite Warranty repair - where now ? - 1970badgirl
Yes you are absolutely right - when I first complained to the manager at the Mitsubishi dealer where I brought my car from - he told me to write to the MD at HQ which is what I did. I took his advice and sent it recorded delivery. However I received no reply and woud you believe the cheek of it - apparently he denied ever receiving it - funny that - as when I checked on the Post Office website -it was even him who signed for the letter. How does Mitsubishi stay in business when they treat customers like this - its thanks to us that they have a business. Surely something must be done about this - I can't find the words to describe it - its so disgraceful.
Roof leaking despite Warranty repair - where now ? - niceguyeddy
Hi Badgirl.

I run a sales department in a large dealership (not Mitsubushi thankfully) and im pretty sure you have a good case for rejection of the car as the car is so new (different if a few years old)

If they have had 2 attempts I would not let them have a 3rd unless they agree you can reject the car if they dont get it right this time. If they wont agree to this then you need to push for your money back.

Get hold of JBIF he can give good legal advice (see an old thread below)

Advice after being sold an accident repaired car? - jbif

The Law Relating to the Supply of Goods and Services
www.berr.gov.uk/files/file25486.pdf

"Buyers are entitled to goods of satisfactory quality, taking account of any description, the price and other relevant circumstances. If an item has a fault that is present at the time of sale (sometimes referred to in this guidance as a "latent" or "inherent" fault), the consumer can complain once it is discovered."

" when the buyer is a consumer and returns the goods in the first six months from the date of the sale, and requests a repair or replacement or, thereafter, a partial or full refund. In that case, the consumer does not have to prove the goods were faulty at the time of the sale. It is assumed that they were. If the retailer does not agree, it is for him to prove that the goods were satisfactory at the time of sale. For goods returned after six months the normal rules apply so that it would be for the consumer to demonstrate they were faulty when sold. "
Roof leaking despite Warranty repair - where now ? - 1970badgirl
thank you for that advice - I shall certainly look into it.

I have just found this article from Google (BBC NEWS), it goes back to 2000 but it doesnt surprise me in the least -



The crisis at Japan's Mitsubishi has gathered pace after police investigating a huge cover-up of customer complaints raided its headquarters.
The company is alleged to have hidden 64,000 customer complaints about its vehicles dating back more than two decades.


Mitsubishi's president is under pressure

The cache of complaints was found hidden in a company locker room by government inspectors.

Since then Mitsubishi has been forced to recall close to one million vehicles to check for failing brakes, fuel leaks and malfunctioning clutches.

The news of the raid provided a fresh hit for the company's hard pressed shares, which fell another 12.4% on Monday.

Charges close

The police search took in its headquarters, two factories and the homes of two officials.

It is reported they confiscated records of meetings of Mitsubishi officials discussing recalls, consumer complaints, and computer disks containing records of recalls and consumers' claims.



There was an impression that recalls meant we were making shoddy cars

Mitsubishi's president Katsuhiko Kawasoe
The raids followed the warning on Friday from transport minister Hajime Morita that the government and police were in the final stages of pressing charges against the carmaker.

Car makers are required to report consumer complaints to the Transport Ministry and must issue recalls if serious defects are found.

None of the defects have been known to cause any deaths, though several accidents in Japan have been attributed to them.

Recall extended

Preliminary inquiries revealed that the letters had been hidden by middle managers who, eager to avoid ordering a humiliating recall, ensured car faults were fixed directly rather than reported to Mitsubishi and MOT monitoring units.

After examining the letters, Mitsubishi initially limited its recall to 692,000 cars and trucks sold in Japan.

But the company has since found that design and production faults may be more widespread than had been thought, and has recalled 200,000 cars in Europe, including 2,000 in the UK, plus 10,000 in the US.

Mitsubishi's president Katsuhiko Kawasoe said in Japan that the internal probe had revealed a "truly regrettable state of affairs" .

"The problem was the lack of conscience among our employees," he said. "There was an impression that recalls meant we were making shoddy cars."




I thing something similar needs doing again!! They need their backsides kicking (to say it politely)!!
Roof leaking despite Warranty repair - where now ? - richardo
Hi 1970Badgirl

I'm sorry to hear about your leaking roof. Last week we took delivery of a CZC turbo. Haven't washed it yet!

Your Google article about Mitsubishi concealing quality problems is interesting....

I spent 20 years selling British technology in Japan, and "loss of face" was/is the Japanese's biggest worry. Two decades ago businessmen would commit suicide rather than be seen to preside over faulty goods or services (how I wish UK mobile phone network operators would follow their example!).

So I'm not surprised Mitsubishi execs concealed the odd 64,000 customer utterings, especially if they were a bit negative.

The problem we all face is the Mitsubishi Colt CZC is a small production run, made by an Italian sub-contractor, who has just had a major re-financing. So we are unlikely to ever see the quality control of the "big boys".

I have owned Jaguars and Saab convertibles and the same applies. Great lookers and engineering, but the quality is lacking.

However, my wife and I love individuality, and love our CZC, faults and all.

Richardo

{MEGA Snipquote of absolutely epic proportions. I don't think I've ever seen anyone be that lazy and quote that much text from someone elses post before!}

Edited by Dynamic Dave on 08/04/2008 at 01:41

Roof leaking despite Warranty repair - where now ? - Armitage Shanks {p}
Badgirl - a solicitors letter, containing the salient legal points mentioned above by niceguyeddy should concentrate the minds of the idiots very well. Direct to Mistsubishi UK HQ, copy to the dealer for info, or perhaps the other way round, and sit back. I have a feeling that you can't, in law, reject it until they have tried and failed to repair it 3 times. If you don't give them the 3rd try you might undermine your case. Come out DVD and give us the gen!
Roof leaking despite Warranty repair - where now ? - 1970badgirl
Yes sounds about right judging what Honest John said. Going to arrange to book it in with dealer that I brought it from now, even though its 30 miles from where I live - they told me a couple of weeks (obviously trying to lengthen it out each time, they must think Im stupid - female and all that! ) Then if it still leaks then I am going to a solicitor - had just about enough of the cowboys - infact I have already made my appointment - just in case -we have to be one step ahead of them!
Roof leaking despite Warranty repair - where now ? - oilrag
How are you supposed to rinse/wash these Cabrios ? Are the top seals supposed to stand up to being hosed or pressure washed?

Regards
Roof leaking despite Warranty repair - where now ? - jbif
Get hold of JBIF he can give good legal advice (


Careful now, I try very hard to avoid giving advice. Instead I try to point people to reliable sources of information; and then leave it to them how they want to interpret it or act on it or ignore it.

Bill Payer proves the point [" I said I'd put a complaint in writing to them and they told me not to bother" ]: some people will give in at the first hurdle. Entirely their choice.

It can take a lot of hard work and persistence, and a lot of stress along the way, to get what you believe to be right. But at some point you need to take stock of the situation and decide whether the financial and emotional cost is worth the eventual victory.

I think 1970badgirl has what it takes, and should succeed eventually.

Roof leaking despite Warranty repair - where now ? - Armitage Shanks {p}
Re Badgirls comment about cowboys I wish to add a lighter note to the proceedings by mentioning a builders van recently seen in Birmingham. It was driven by gentlemen who were obviously from the home of good leaf tea and curries. On the side the sign said "You have tried the Cowboys - now try the Indians" Good night!
Roof leaking despite Warranty repair - where now ? - Optimist
Go for it 1970badgirl. Make everybody's day on this forum.

Can I make one point but stand to be corrected by jbif or anyone else? It's the dealer you're going after not the manufacturer. The dealer is the one who's sold you the duff car.

Someone made a point about how you wash the car. But if you can't wash it properly, you can't use it in heavy rain and that's not much use in this country.

Good luck!
Roof leaking despite Warranty repair - where now ? - 1970badgirl
Well today I have booked my car in at the dealer I purchased it from for them to look at the roof. Its booked in for 2wks time and they've told me they are going to get their best technician to look at it. They are also going to repair the paint work damage that was done at Head Office last time it went in for repair.

Head Office also phoned me and were very appologetic for my whole ordeal - let see what compensation I get (if any) - no doubt that will be another battle though and Im sure will by no means compensate me enough for the anger, upset and worry I have gone through the last 3 (nearly 4) months!

Anyway I feel I little happier tonight - have more faith in this dealership and because it was where I purchased the car from I believe they will try their hardest to rectify the leak. Not going to hold my breath though - dont want to get my hopes up - but when you have a perfect car do you take it for granted.

Everyone please cross your fingers for me !!
Roof leaking despite Warranty repair - where now ? - bintang
An infuriating experience. It is the shame to have the shine taken off getting a new car like this, as I am finding with my present new car. I have however had excellent service in respect of the three hard-top Colts I have owned, supplied by Poole Car Centre (even though the dealership changed between nos 2 and 3). The third is still in daily family use.
Roof leaking despite Warranty repair - where now ? - Optimist
>>It is the shame to have the shine taken off getting a
new car like this as I am finding with my present new car.


What is it?
Roof leaking despite Warranty repair - where now ? - bintang
my present new car.
What is it?


Hyundai i30. See thread in this volume "Hyundai i30-Daft spare keys arrangment" of 7/4/08. I am now find all i30s come with only one remote, very mean for a £12000 family car, and have ordered another. Good car otherwise. (My son 's Mitsubishi Evo also came with one remote only and that cost about three times as much.)
Roof leaking despite Warranty repair - where now ? - niceguyeddy
jbif .... you are too modest ...
Roof leaking despite Warranty repair - where now ? - kevinfox
Sell the damn thing as soon as you can! Weve had ours for 10months now from {deleted - no naming/shaming}, the roof failed to operate as well as the boot and windows within 12 hrs of delivery...the car was off road for 4 weeks until the factory rep was called to repair it! Failed yet again recently but would not allow {deleted} to touch it and so another dealer repaired it in 3 days. They contacted the factory rep regarding suspect dents on the rear pillars, who repaired the car at {deleted} and who recalled bodywork dents consistent with boot lid/roof damage, but {deleted} denied any such markings, the lid is NOT the original and I have had to have the paintwork repaired myself. I complained to Mitsubishi but they state that they cannot help me and even refuse to return my e-mails.
Several morals really...The roof mechanism on the CZC is so complex and flimsy by design that it is not fit for purpose, there is a known batch fault from early production which Mitsu are aware of and which their rep monitors. Do not buy one from {deleted} as the after sales is non-existent, with suspect integrity. Do not buy one of these cars at all as Mitsu aftersales is non-existent, particularly if you choose to complain.
I initially rejected the car as not fit for purpose or as described, but Trading Standards were of the opinion that I initiated a repair by returning the car after the 12 hrs, I did not ask for a repair but was unable to prove it...In effect you can't win, not with cars of garages, so be warned, the CZC has a very suspect design history...sell the thing and don't buy a Mitsubishi again, we wont!

{Lots of naming/shaming deleted}

Edited by Dynamic Dave on 16/04/2008 at 13:31

Roof leaking despite Warranty repair - where now ? - 1970badgirl
Hey Kevin Fox. I read your review on the Parker?s Guide and have tried getting in touch with you because of your trouble and you mentioned you were taking legal action.

Well it obviously sounds like we made the wrong choice in cars ? no I would never buy Mitsubishi again and I?ve already lost them 3 sales due to telling people about my bad experience with them!! I think I shall keep my CZC2 for 3 yrs since it has 3 yr warranty and I paid £200 for the 3 yr service plan. Such a shame when I loved the car ? still do really and pray they will be able to fix it next week when I take it in to where I brought it from. Time will tell???. !!!

Edited by Dynamic Dave on 17/04/2008 at 19:51

Roof leaking despite Warranty repair - where now ? - rogue-trooper
I own a Mitsubishi (albeit not a Colt) and must say that I am in the "never buy Mitsubishi again" camp. Worst dealer that I have ever encountered. Most expensive dealer. And HQs customer services leave a LOT to be desired.

I am sorry to be pesimistic but any repair work that I have had to have done has taken more than one or two visits, so I hold out little hope that you will get yours fixed this time. If they do manage to, no doubt another fault will have arisen from their efforts.
Roof leaking despite Warranty repair - where now ? - 1970badgirl
Finally picked my car up today and they have repaired the paintwork damage and also fixed the water leak (well they are hoping they have!!).

Mitsubishi Head Office also called me this morning apologising again for everything I have gone through with the car and offered me a wind deflector for the car as compensation (RRP £216.99). I said I would have to think about it and would look in the accessory brochure to see if there was anything else I wanted instead. Having thought about this I think I would prefer cash.

Has anyone any idea what sort of figure I should be looking at or advise me on any great extras for the car. Even 12 months extra warranty would please me.

Thanks

Roof leaking despite Warranty repair - where now ? - Optimist
Go for the warranty or a service.

Good luck!
Roof leaking despite Warranty repair - where now ? - Avant
Mitsubishi UK really are stupid, aren't they! I'm another one now put off by this and the other Mitsubishi thread.

Elder daughter would like a cheaper option than another Yaris, but it won't be a Colt, even though I had one as a courtesy car last year and rather liked it.
Roof leaking despite Warranty repair - where now ? - 1970badgirl
Mitsubishi wouldnt extend the warranty by 2 yrs as I asked but however I have got a free service on the car - I am already on the 3yr service plan so therefore I will get the 4th service free.
Roof leaking despite Warranty repair - where now ? - marky2009
I own a COLT CZC and can say ive had none of the problems above and dealership are really friendly showed me how to fit all my accesories and gets them next day for me too.

One thing i will say not that this is a issue to new cars but owning a car which the top comes down takes a lot of maintenance like lubricating joints and also using special cleaner for the seals this will protect the the car from leaks.

Tho needless to say you dont do this on a new car its more of a general maintenance thing every couple of months so indeed is a strange fault.

Though i am a trained car valeter so know how to keep seals etc in tip top.

Overall i can give mitsubushi local to me 5 star for service there email service was also quick to with a 2 day reply
Roof leaking despite Warranty repair - where now ? - Armitage Shanks {p}
Is this lubricating of joints and application of seal cleaner something which the owner has to do for him/herself and it is detailed in the handbook or is something that is done as part of a dealer service? Lots of similar problems with Focus convertibles; did I read that they aren't being built anymore and dealers have bought them back from disgruntled owners?
Roof leaking despite Warranty repair - where now ? - carl_a
Mitsubishi UK up to their tricks still, a shame really as they could sell a great deal more cars if they pulled their socks up. I'd buy another Colt quite happily still, a few things make it for me, space, 1.1 engine, MPG & price.

Service is dire but as mine has never seen the inside of a dealers facilities, I'm very happy apart from the rattles, which I've lived with and don't bother me so much any more.

Edited by carl_a on 26/01/2009 at 22:10

Roof leaking despite Warranty repair - where now ? - MattieBoy1982
Hello badgirl..

I was just seeing how you are still getting on with you CZC as I have been looking at getting one myself. Are you still getting the water leak?

Regards

Matt
Roof leaking despite Warranty repair - where now ? - Harmattan
Bumped because I want to know how all those CZC owners are getting on. There were enormous posts last year and lots of praise for the car. Why the silence?
Roof leaking despite Warranty repair - where now ? - cc123
obviously some of you have had bad experiences but it is generally the case that people who have bad experiences with things make the most 'noise' rightly so, but to say i am not going to buy another mitsubishi whatsoever just because of one model is a little strange, you may not find it too suprising that i am a mitsubishi technician and although they are not perfect by any stretch of the imagination they really are not as bad as some of you are making out, yes we have had a few problems with the roof and affiliated parts, windows and boot, but the rest of the car, being colt 5dr based, is sound, i would go as far as saying that the 04-08MY colt being the 2nd most reliable car in the range after the 05-08MY lancer. you do literally, rattles aside, have next to no problems, i bought one myself i was that confident, done 50k in mine now and is out of warranty and going to keep it because im that confident. i hope the problem experienced with bad girl has been resolved now, but to tarnish everything with the same brush, although frustrated, isnt really right.
Roof leaking despite Warranty repair - where now ? - Armitage Shanks {p}
I think that the balance is that 1 leaking convertible out of hundreds is no major problem to Mitsubisihi. However to the owner, it is a huge problem as it may be their only car, they can't take it out in the wet and they don't seem to be able to get it fixed. To them as an individual it is a huge, 100% problem!
Roof leaking despite Warranty repair - where now ? - Martin Devon
Yikes.

We have just picked up a new Colt CZ2 AMT and are as pleased as Punch with it (so far)

I am the most cynical awkward Alain b'astard there is and I tried, and how I tried to find a fault, A. with the product and B, with the service to no avail I am afraid. To say it was all faultless is an understatement and to anyone who knows me they won't believe these words.

Anyone that knows me will also know that should a problem occur where they (the dealer) does not "Play the Game" then they will suffer and subsequently lose the argument and I WILL be placed in the position I was in prior to the problem without fail. Sensible adverse publicity can work well, but shouting and screaming will not work at all.

I am alarmed at the amount of complaints here about MITSI and am wondering about how I will be treated initially if there is a problem.

For now I love the car to bits having come out of aged big fast (ish) saloons and see no reason to return to the 'lardy' days. It ticks almost every box.

I hope your problems get sorted.

Very best regards,


Martin in North Devon.
Roof leaking despite Warranty repair - where now ? - L'escargot
1970badgirl, take the car to a different Mitsubishi dealer. Your inability to get the car rectified is probably merely due to the low level of competence of one or more of your current dealer's employees. You may well fare better at another dealer. I'm sure the right person can cure the problem.
Roof leaking despite Warranty repair - where now ? - Bill Payer
to say i am not going to buy another mitsubishi whatsoever just because of one model
is a little strange


In these cases it's usually not the fault with the car itself which causes the greatest dismay, but they way the issue is handled by the dealer (and by the manufacturer if they get involved).

We had issues with the dealer we bought our Colt CZ1 from, and Colt Car Company, who were the importers for Mitsubishi up until a year or so ago, were useless and rude. I gather Mitsubishi are now in direct charge so maybe things have changed?
Roof leaking despite Warranty repair - where now ? - cc123
i would have to agree, you should take it to another dealer, we have ourselves had a czc come into us for us to fix because another dealer could not, although not because of a leak but wind noise, sorry all czc and most cabrio owners they do have wind noise, its a convertable. we managed to decrease the noise and had a happy customer, so yes try changing dealer.

the colt car company is still the name of the importer in the uk, but has now been taken over by mitsubishi corporation, mitsubishi corporation owns mitsubishi motors i believe, strange that mitsubishi europe hasnt bought the colt car company out, but this is where we are at, it should bring better service from the whole network, but dealers are under enormous financial strain at the minute, believe it or not from your labour rate, but as you are aware car sales are not exactly booming at the minute, not that there is much money in selling the things either, so staff shortages are common place.

and yes the colt is a good car, its just a shame that some have had bad experiences, although it didnt help that pininfarina finished the product off, not that we had many problems with the shogun pinin though (also made by pinifarina) unfortunatly italians do not make very reliable cars, yes they look great but i wouldnt want to own one after working on them, it could be worse you could have a french car, :)
Roof leaking despite Warranty repair - where now ? - SLK

Like others my beautiful CZC leaks and Mitsubishi seem unabel to fix the problem, so I'd appreciate some advice!

The roof started leaking about 18 months from new. Under the warranty, my nearest Mitsubishi garage looked at it a few times and fiddled with window adjustment etc, but it continued to leak in heavy rain. Towards the end of the warranty period, after several visits and ineffective "repairs" they eventually called in the "CZC specialist" and replaced the roof seals. Mitsubishi HQ informed me that the repair was only guaranteed for the duration of the 3 year warranty and they were not prepared to give me extended warranty for the roof. Unwillingly, but I thought it necessary, I took out an additional year's warranty. Typically, the roof only started leaking again after that warranty expired (and I hadn't renewed it, foolishly believing that the roof was fixed).

I took the car off the road this winter and stored it in a garage (thankfully, considering the weather). I am now trying to fix the problem again. The Mitsubishi garage investigated the problem, adjusted the windows, confirmed that the seals are in good order and said that it didn't leak when tested. However, heavy rain 3 days later confirms that it is still leaking.

I have had the car from new since July 2009 (it's only done 13K miles), it's leaked from about 18 months old and is still leaking. I love the car, but I feel that it is a "lemon" - it is not fit for purpose, i.e. unsuited to UK weather conditions. What legal rights do I have and how should I pursue this? Advice please... thank you.

Roof leaking despite Warranty repair - where now ? - Andrew-T

Have you tried taking the car to a car-roof specialist, such as Car Hoods Northern (check their website). They recently replaced the roof on my 205 (soft-top, not tin-top). So far the car is fully watertight, and the roof is such a tight fit that it is impossible to make the car rattle over bumps (the downside is that it is hard work latching the roof down).

As specialists they get a lot of insurance roof replacement work - when my car was in, they had cars from darn sarf with roof damage from winter storms (their place is in Lymm).

Roof leaking despite Warranty repair - where now ? - SLK

Thanks for the advice, I hadn't thought about a roof specialist.

Roof leaking despite Warranty repair - where now ? - Armitage Shanks {p}
I have an 07 plate Focus cabrio, one of the hard top cabrios with the worst reputation for roof leaks. I have clearly been VERY lucky! Years ago it had all the seals replaced under a manufacturer recall and since then I have not had a drop of water get in, despite torrential rain, pressure washing and drive thru car washes. The hand book does recommend closing the roof with the car parked on the level, to minimize body flex I suppose. I use a proprietary rubber seal treatment called Gummi Pflege which I find on ebay @ £5 and there is a costly one made by Swiss Vax @ £40 - I doubt that it is 8 times better! I also use a light spray grease on all the pivots and hinges twice a year. Ford also have some Main Dealers with a roof specialist at a special price = £90/hour. Obviously any sort of rear shunt is going to wreck the geometry of the fold mechanism, in any of these cars and I doubt it could be repaired to a 100% standard.
Roof leaking despite Warranty repair - where now ? - barney100

I've not read all the replies but I would have thought a smoke test from the interior would show where the leak was unless it only occurs when you are on the move. It's a way of testing seals on woodwind instruments too and is an effective way of finding leaks.

Roof leaking despite Warranty repair - where now ? - Snakey

I've been reading this thread with interest as I've been considering a Mitsubishi Outlander as my next car, but it seems like their customer service is severely lacking. Combined with my experiences with toyota recently, and rusty mazdas I think I'll go for a european brand car next!